Night Auditor/front Desk Agent

2 weeks ago

Richmond, Canada La Quinta Inns & Suites Full time

POSITION TITLE: Part time Night Auditor

REPORTS TO: Guest Service Manager, Quality Control Manager and General Manager

This is an entry level job. We are mainly seeking someone who is looking to gain experience and grow within hospitality industry as this is a good opportunity for them. International students are welcome to apply

SPECIFIC DUTIES AND RESPONSIBILITIES:
1. Be able to effectively use La Quinta's Property Management System - SynXis PM.
2. Posts room charges and taxes to guest accounts.
3. Respond to guest inquires and requests regarding hotel services, reservations, local attractions, directions, etc.
4. Processes guest charge vouchers and credit card vouchers.
5. Posts guest charge purchase transactions not posted by Front Desk Agents.
6. Transfer charges and deposits to master accounts.
7. Verifies all account postings and balances.
8. Verify the cash drawer, count the cash drawer to see if the drawer is over/short
9. Monitors the current status of coupon, discount, and other promotional programs.
10. Tracks room revenues, occupancy percentages, and other front office statistics.
11. Sets up wake-up calls, using log sheet
12. Processes all financial transactions including the verification and processing of credit card transactions in accordance with company policies and procedures, and complete shift reports.
13. Understands principles of auditing, balancing, and closing out accounts.
14. Knows how to operate posting machines, other front office equipment.
15. Understands and knows how to perform check in and check out procedures.
16. Completes Night Audit Report to Guest Service Manager and General Manager.

GUEST SATISFACTION
- Respond to guest needs, special requests and complaints regarding their stay.
- Process guest invocations of 100% satisfaction guarantee.
- Smile, acknowledge and greet guests at front desk and other public areas.

TEAMWORK
- Be available to work a varied schedule of hours worked and days off.
- Assist other employees in various assignments, such as operate the hotel courtesy van, and assist with complementary breakfast, laundry or housekeeping.

SAFETY AND SECURITY
- Perform work duties in accordance with safety and security policies and procedures.
- Perform work duties in accordance with regulations such as WCB.
- Report and store lost and found items in accordance with hotel procedures.

EDUCATION/EXPERIENCE REQUIRED:
Minimum Education:

- Two Year College or equivalent required.

Related Work Experience:

- One year of Guest Services experience is an asset

Minimum Skill Requirements:

- Must be proficient in Microsoft Word, and Excel.

Knowledgeable in the use of office machines i.e. copy machines fax machines, etc.
- Must have excellent interpersonal skills and be able to interact with different types of personalities.
- Must have the ability to display sound judgment and discretional skills.
- Must be able to work under pressure and prioritize projects.
- Must be able to work on sensitive and confidential material.
- Also requires good organizational and time management skills.

**Job Type**: Part-time

**Salary**: From $16.75 per hour

Schedule:

- 8 hour shift

COVID-19 considerations:
Face masks, gloves, hand sanitizer, plexi-glass and social distancing.

Ability to commute/relocate:

- Richmond, BC V6X 4K6: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

  • Night Auditor/front Desk Agent

    3 days ago

    Richmond, British Columbia, Canada La Quinta Inns & Suites Full time

    POSITION TITLE:Part time Night AuditorREPORTS TO:Guest Service Manager, Quality Control Manager and General ManagerThis is an entry level job. We are mainly seeking someone who is looking to gain experience and grow within hospitality industry as this is a good opportunity for them. International students are welcome to applySPECIFIC DUTIES AND...

  • Front Desk Agent and Relief Night Auditor

    3 weeks ago

    Richmond, Canada Vancouver BC Airport Hotel Full time

    **Hotel Front Desk Agent & Night Relief** We are looking for vibrant & lively Front Office Associate to come on board. Someone who will go beyond the ordinary for our guests and our team. Someone who will work towards increasing customer satisfaction by providing efficient, prompt, and courteous service from check-in through check-out. First impressions...

  • Night Auditor

    2 weeks ago

    Richmond, Canada QUALITY HOTEL AIRPORT SOUTH Full time

    Overview: We are seeking a detail-oriented and customer-focused individual to join our team as a Night Auditor. As a Night Auditor, you will play a crucial role in ensuring the smooth operation of our hotel during the overnight hours. This is an excellent opportunity for someone with a passion for hospitality and exceptional customer service...

  • Night Auditor/front Desk Agent

    2 months ago

    Richmond, Canada Holiday Inn Vancouver Airport Full time

    The Holiday Inn Vancouver Airport is looking for a Night Auditor/Guest Services Agent possessing unique qualities and skill-sets compatible to the long-term visions of the company. Currently the job will be Sunday and Monday Night Audit shifts with potential for other shifts in the future. **Job responsibilities and duties are, but not limited to**: -...

  • Night Auditor/front Desk Agent

    2 weeks ago

    Richmond, Canada Holiday Inn Vancouver Airport Richmond Full time

    The Holiday Inn Vancouver Airport is looking for a Night Auditor/Guest Services Agent possessing unique qualities and skill-sets compatible to the long-term visions of the company. Currently the job will be Night Audit shifts with potential for other shifts in the future. **Job responsibilities and duties are, but not limited to**: - Processing check-ins...

  • Front Desk Agent

    4 weeks ago

    Richmond, Canada Executive Hotel Vancouver Airport Full time

    The Executive Hotel Vancouver Airport requires an energetic and motivated new Part-time Front Desk. Agent is responsible for greeting and registering guests in a professional manner, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. This position is important for providing exceptional...

  • Guest Services Agent/night Auditor

    3 days ago

    Richmond Hill, Ontario, Canada Vrancor Full time

    POSITION AVAILABLE:Guest Service Agent/Night AuditorREPORTS TO:Guest Services Manager**LOCATION:Novotel Toronto North YorkADDRESS:3 Park Home Avenue Toronto, ON M2N 6L3SUMMARY:Under the general guidance and supervision of the Guest Services Manager, the Guest Service Agent/Night Auditor is responsible to ensure guest satisfaction by dealing with guests in a...

  • Night Auditor

    6 days ago

    Richmond, Canada Holiday Inn Express And Suites Riverport Full time

    The **Holiday Inn Express & Suites Riverport | Richmond **is looking for a _Full-Time Experienced Night Auditor_ to join our team. From the moment a guest steps into our hotel, they walk into a genuinely memorable experience and you'll create the warm atmosphere to make our guests feel right at home. As a Front Desk Agent, you'll handle payment...

  • Front Desk Agent

    3 weeks ago

    Richmond, Canada Splitsville Riverport Full time

    Splitsville Entertainment is Canada’s premier family entertainment center! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience Are you quick on your feet? Do you have a passion for bowling, customer service and creating...

  • Front Desk Agent

    3 weeks ago

    Richmond, Canada Vancouver BC Airport Hotel Full time

    **Hotel Front Desk Agent & Night Relief** We are looking for vibrant & lively Front Office Associate to come on board. Someone who will go beyond the ordinary for our guests and our team. Someone who will work towards increasing customer satisfaction by providing efficient, prompt, and courteous service from check-in through check-out. First impressions...

  • Front Desk Agent

    3 days ago

    Richmond, British Columbia, Canada Executive Hotel Vancouver Airport Full time

    The Executive Hotel Vancouver Airport requires an energetic and motivated new Part-time Front Desk. Agent is responsible for greeting and registering guests in a professional manner, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. This position is important for providing exceptional...

  • Front Desk Agent

    3 days ago

    Richmond, Canada Holiday Inn Express and Suites Riverport|Richmond Full time

    The **Holiday Inn Express & Suites Riverport | Richmond** is seeking an experienced **Full-Time Front Desk Agent** to join our team. From the moment a guest steps into our hotel, they walk into a genuinely memorable experience and you'll create the warm atmosphere to make our guests feel right at home. As a Front Desk Agent, you'll handle payment...

  • Front Desk Agent

    3 days ago

    Richmond, British Columbia, Canada Splitsville Riverport Full time

    Splitsville Entertainment is Canada's premier family entertainment center Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experienceAre you quick on your feet? Do you have a passion for bowling, customer service and creating a...

  • Front Desk Agent

    3 weeks ago

    Richmond, Canada Holiday Inn Express and Suites Riverport|Richmond Full time

    The **Holiday Inn Express & Suites Riverport | Richmond** is seeking an experienced **Full-Time Front Desk Agent** to join our team. From the moment a guest steps into our hotel, they walk into a genuinely memorable experience and you'll create the warm atmosphere to make our guests feel right at home. As a Front Desk Agent, you'll handle payment...

  • Front Desk Agent

    3 days ago

    Richmond, Canada Holiday Inn Express and Suites Riverport|Richmond Full time

    The **Holiday Inn Express & Suites Riverport | Richmond** is seeking an experienced **Full-Time Front Desk Agent** to join our team. From the moment a guest steps into our hotel, they walk into a genuinely memorable experience and you'll create the warm atmosphere to make our guests feel right at home. As a Front Desk Agent, you'll handle payment...

  • Front Desk Agent

    2 months ago

    Richmond Hill, Canada Splitsville Richmond Hill Full time

    Splitsville Entertainment is Canada’s premier family entertainment center! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience Are you quick on your feet? Do you have a passion for bowling, customer service and creating...

  • Night Auditor

    2 weeks ago

    Richmond, Canada Westmont Hospitality Group Full time

    The Night Auditor is responsible for verifying the correctness of guest accounts by balancing each department’s income, as well as posting room, tax, and local phone charges to guest folios. **Major Duties and Responsibilities** - Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. - Posts and files all charges to...

  • Night Auditor

    2 months ago

    Richmond, Canada The Westin Wall Centre, Vancouver Airport Full time

    **ABOUT US** The Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves;...

  • Front Desk Agent

    3 days ago

    Richmond, British Columbia, Canada Holiday Inn Express and Suites Riverport|Richmond Full time

    The Holiday Inn Express & Suites Riverport | Richmond is seeking an experienced Full-Time Front Desk Agent to join our team.From the moment a guest steps into our hotel, they walk into a genuinely memorable experience and you'll create the warm atmosphere to make our guests feel right at home.As a Front Desk Agent, you'll handle payment transactions, share...

  • Night Auditor

    3 weeks ago

    Richmond, Canada The Westin Wall Centre, Vancouver Airport Full time

    **ABOUT US** The Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves;...