Night Auditor/front Desk Agent
6 months ago
POSITION TITLE: Part time Night Auditor
REPORTS TO: Guest Service Manager, Quality Control Manager and General Manager
This is an entry level job. We are mainly seeking someone who is looking to gain experience and grow within hospitality industry as this is a good opportunity for them. International students are welcome to apply
SPECIFIC DUTIES AND RESPONSIBILITIES:
1. Be able to effectively use La Quinta's Property Management System - SynXis PM.
2. Posts room charges and taxes to guest accounts.
3. Respond to guest inquires and requests regarding hotel services, reservations, local attractions, directions, etc.
4. Processes guest charge vouchers and credit card vouchers.
5. Posts guest charge purchase transactions not posted by Front Desk Agents.
6. Transfer charges and deposits to master accounts.
7. Verifies all account postings and balances.
8. Verify the cash drawer, count the cash drawer to see if the drawer is over/short
9. Monitors the current status of coupon, discount, and other promotional programs.
10. Tracks room revenues, occupancy percentages, and other front office statistics.
11. Sets up wake-up calls, using log sheet
12. Processes all financial transactions including the verification and processing of credit card transactions in accordance with company policies and procedures, and complete shift reports.
13. Understands principles of auditing, balancing, and closing out accounts.
14. Knows how to operate posting machines, other front office equipment.
15. Understands and knows how to perform check in and check out procedures.
16. Completes Night Audit Report to Guest Service Manager and General Manager.
GUEST SATISFACTION
- Respond to guest needs, special requests and complaints regarding their stay.
- Process guest invocations of 100% satisfaction guarantee.
- Smile, acknowledge and greet guests at front desk and other public areas.
TEAMWORK
- Be available to work a varied schedule of hours worked and days off.
- Assist other employees in various assignments, such as operate the hotel courtesy van, and assist with complementary breakfast, laundry or housekeeping.
SAFETY AND SECURITY
- Perform work duties in accordance with safety and security policies and procedures.
- Perform work duties in accordance with regulations such as WCB.
- Report and store lost and found items in accordance with hotel procedures.
EDUCATION/EXPERIENCE REQUIRED:
Minimum Education:
- Two Year College or equivalent required.
Related Work Experience:
- One year of Guest Services experience is an asset
Minimum Skill Requirements:
- Must be proficient in Microsoft Word, and Excel.
Knowledgeable in the use of office machines i.e. copy machines fax machines, etc.
- Must have excellent interpersonal skills and be able to interact with different types of personalities.
- Must have the ability to display sound judgment and discretional skills.
- Must be able to work under pressure and prioritize projects.
- Must be able to work on sensitive and confidential material.
- Also requires good organizational and time management skills.
**Job Type**: Part-time
**Salary**: From $16.75 per hour
Schedule:
- 8 hour shift
COVID-19 considerations:
Face masks, gloves, hand sanitizer, plexi-glass and social distancing.
Ability to commute/relocate:
- Richmond, BC V6X 4K6: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
-
Front Desk Agent and Relief Night Auditor
7 months ago
Richmond, Canada Vancouver BC Airport Hotel Full time**Hotel Front Desk Agent & Night Relief** We are looking for vibrant & lively Front Office Associate to come on board. Someone who will go beyond the ordinary for our guests and our team. Someone who will work towards increasing customer satisfaction by providing efficient, prompt, and courteous service from check-in through check-out. First impressions...
-
Night Auditor
6 months ago
Richmond, Canada QUALITY HOTEL AIRPORT SOUTH Full timeOverview: We are seeking a detail-oriented and customer-focused individual to join our team as a Night Auditor. As a Night Auditor, you will play a crucial role in ensuring the smooth operation of our hotel during the overnight hours. This is an excellent opportunity for someone with a passion for hospitality and exceptional customer service...
-
Night Auditor/front Desk Agent
7 months ago
Richmond, Canada Holiday Inn Vancouver Airport Richmond Full timeThe Holiday Inn Vancouver Airport is looking for a Night Auditor/Guest Services Agent possessing unique qualities and skill-sets compatible to the long-term visions of the company. Currently the job will be Night Audit shifts with potential for other shifts in the future. **Job responsibilities and duties are, but not limited to**: - Processing check-ins...
-
Front Desk Agent
7 months ago
Richmond, Canada Splitsville Riverport Full timeSplitsville Entertainment is Canada’s premier family entertainment center! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience Are you quick on your feet? Do you have a passion for bowling, customer service and creating...
-
Front Desk Agent
3 months ago
Richmond, Canada Executive Hotel Vancouver Airport Full timeThe Executive Hotel Vancouver Airport is seeking a Part-time Front Desk Agent who is dynamic and passionate about delivering exceptional guest service. He will be responsible for creating a memorable first and last impression, handling reservations, providing local area information, and performing various guest service duties. A proactive approach,...
-
Night Auditor
6 months ago
Richmond, Canada Holiday Inn Express And Suites Riverport Full timeThe **Holiday Inn Express & Suites Riverport | Richmond **is looking for a _Full-Time Experienced Night Auditor_ to join our team. From the moment a guest steps into our hotel, they walk into a genuinely memorable experience and you'll create the warm atmosphere to make our guests feel right at home. As a Front Desk Agent, you'll handle payment...
-
Front Desk Agent
7 months ago
Richmond, Canada Vancouver BC Airport Hotel Full time**Hotel Front Desk Agent & Night Relief** We are looking for vibrant & lively Front Office Associate to come on board. Someone who will go beyond the ordinary for our guests and our team. Someone who will work towards increasing customer satisfaction by providing efficient, prompt, and courteous service from check-in through check-out. First impressions...
-
Front Desk Agent
6 months ago
Richmond, Canada Holiday Inn Express and Suites Riverport|Richmond Full timeThe **Holiday Inn Express & Suites Riverport | Richmond** is seeking an experienced **Full-Time Front Desk Agent** to join our team. From the moment a guest steps into our hotel, they walk into a genuinely memorable experience and you'll create the warm atmosphere to make our guests feel right at home. As a Front Desk Agent, you'll handle payment...
-
Front Desk Agent
6 months ago
Richmond, Canada Holiday Inn Express and Suites Riverport|Richmond Full timeThe **Holiday Inn Express & Suites Riverport | Richmond** is seeking an experienced **Full-Time Front Desk Agent** to join our team. From the moment a guest steps into our hotel, they walk into a genuinely memorable experience and you'll create the warm atmosphere to make our guests feel right at home. As a Front Desk Agent, you'll handle payment...
-
Night Auditor
7 months ago
Richmond, Canada Westmont Hospitality Group Full timeThe Night Auditor is responsible for verifying the correctness of guest accounts by balancing each department’s income, as well as posting room, tax, and local phone charges to guest folios. **Major Duties and Responsibilities** - Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. - Posts and files all charges to...
-
Guest Service Agent/night Auditor
4 months ago
Richmond, Canada Hilton Vancouver Airport Full timeThe Hilton Vancouver Airport Hotel is a leading global hospitality company offering business and leisure travelers the finest in accommodations, service, amenities and value. We are dedicated to providing exceptional guest experiences and with 237 rooms and over 4,000 square feet of event space, our Team Members are front and centre of the hotel driving all...
-
Night Audit
1 week ago
Richmond, Canada cozy living suites usa inc Full time**Front Desk Duties** (Head Office): - Greet and assist visitors, clients, and staff with a professional and friendly demeanor. - Coordinate and manage incoming communication, ensuring it is routed to the appropriate department or individual. - Resolve any guest or visitor concerns or issues, escalating to the appropriate person when necessary. - Maintain a...
-
Front Desk Agent
6 months ago
Richmond, Canada Abercorn hotel Full time**Front Desk Agent** Abercorn Hotel - Richmond, BC **Job description** **RESPONSIBILITIES**: - The Front Desk Agent will be responsible for welcoming our guests and accurately verifying all information during the check in process and following up during check out. - Responsibilities include but are not limited to: posting balances to all guest rooms and...
-
Night Auditor
4 months ago
Richmond Hill, Canada Sheraton Parkway Toronto North Hotel Full timeWe operate two (2) adjoining hotel properties - Sheraton Parkway Toronto North Hotel and Best Western Parkway Hotel, conveniently located at Highway 7 and Leslie Street in Richmond Hill. Accessible via YRT /VIVA transit, and Highways 7, 404 and 407. We offer complimentary staff parking, staff meal program, discounted health club membership, discount at all...
-
Front Desk Agent
2 weeks ago
Richmond, Canada Tian Yi Health center Full time**Position 1: Front Desk Agent** **Responsibilities**: - Greet and assist clients as they arrive, ensuring a positive first impression. - Handle phone calls, appointments, and inquiries efficiently with professionalism and excellent phone etiquette. - Perform data entry tasks accurately to maintain up-to-date client records. - Schedule appointments and...
-
Front Desk Agent
7 months ago
Richmond, Canada Executive Hotel Vancouver Airport Full timeJob Overview: We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love...
-
Front Desk Agent
6 months ago
Richmond, Canada Abercorn Hotel Vancouver Airport Full time**RESPONSIBILITIES**: - The Front Desk Agent will be responsible for welcoming our guests and accurately verifying all information during the check in process and following up during check out. - Responsibilities include but are not limited to: posting balances to all guest rooms and closing out the day's transactions; running relevant reports; - This role...
-
Mandarin Speaking Front Desk
6 months ago
Richmond Hill, Canada A+ Roofing Canada Full time**Night shift Front Desk** **Position Summary**: The **Night Shift** **Front Desk Receptionist** will be responsible for developing intra-office communication protocols, streamlining administrative procedures and assistance to managers. We are seeking a highly motivated self-starter with strong communication and organizational skills to work side by side...
-
Night Auditor
7 months ago
Richmond, Canada Versante Hotel Full timeA partner to the Front Office Manager and Duty Manager is responsible for the smooth operation of the Versante Hotel during their shift. Key to the success of this position is an unwavering attention to detail, leading and driving exceptional guest experiences, driving revenues and ensuring expenses are tightly controlled. Property overview Minutes from...
-
Front Desk Administrator
6 months ago
Richmond Hill, Canada Power 7 Realty Full timeWe are a real estate service company located in Richmond Hill (Leslie and 16th Ave) that mainly focus in buying and selling resale homes in greater Toronto area. We are looking for individuals that are energetic and well organized to manage the front desk and also some office administrative task. Must be fluent in spoken and written English. Cantonese or...