Front Desk Associate

4 months ago


Richmond, Canada Richmond Sports and Fitness Full time

**We are looking for a Front Desk Associate to join our team at Richmond Sports and Fitness.**

**The position will be 2-4 shifts per week; availability is required for weekday evenings 4-11pm and weekends; available between 8am-9pm.**

**Responsibilities will include**:

- Greeting all guests, as well as answering inquiries; both in person and over the phone. Responds to relations in a professional and positive manner.
- Ensuring all members scan in or manually assist them when their pass is forgotten
- Complete Initial membership enrollments; as well as renewals, cancellations, freezes, and updating payment methods
- Receiving cash, debit, and credit card payments
- Following up in-person with members who have delinquent accounts and/ or membership issues.
- Handle complaints and incidents within the area of responsibility and escalating circumstances of guest and/or member concerns with Management
- Weekend shifts will require opening and closing duties
- Light cleaning during slower periods which include washroom checks, cleaning high touch surfaces, occasional equipment cleaning, vacuuming front entry/hallway, and laundry
- Creating rapport with our members :)

**Hourly Wage will be dependent on experience.**

**Previous Front Desk experience is preferred, but not required. Must have reliable transportation to and from work.**

**We are looking for someone who has a passion for fitness and a free gym membership is included as well as family discounts Keep in mind this is a family run business as well; so we want people who are passionate about bettering the facility and creating a social atmosphere with members**

**Sound like a team you want to be apart of? We can't wait to meet you Please feel free to send in your resume and cover letter or come in-person to introduce yourself**

**Job Types**: Part-time, Permanent
Part-time hours: 15-25 per week

**Salary**: From $18.00 per hour

**Benefits**:

- Casual dress
- Flexible schedule
- On-site gym
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Every Weekend
- Holidays
- Night shift
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (preferred)
- Fitness Facility: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)
- First Aid Certification (preferred)

Shift availability:

- Night Shift (required)
- Day Shift (preferred)

Work Location: In person


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