Night Auditor

3 months ago

Richmond, Canada Holiday Inn Express And Suites Riverport Full time

The **Holiday Inn Express & Suites Riverport | Richmond **is looking for a _Full-Time Experienced Night Auditor_ to join our team.

From the moment a guest steps into our hotel, they walk into a genuinely memorable experience and you'll create the warm atmosphere to make our guests feel right at home.

As a Front Desk Agent, you'll handle payment transactions, share information on local insights and attractions, inform them about hotel services as well as anticipate their every need in order to provide an exceptional experience.
- Duties include but are not limited to:_
- Be the warm welcome that kicks off a memorable hotel guest experience.
- Acknowledge IHG Rewards members as well as returning guests.
- Create and manage guest bookings, be confident in upselling hotel services and products, inform guests about local attractions and hotel amenities.
- Perform reconciliations of the day's transactions and closing of the day in Opera.
- Input financial reports for management and submit them.
- Make guest room deliveries and be responsible for the meeting room set-up.
- Perform security walks both inside and outside of the property.
- Drive guests to and from Vancouver International Airport (YVR) in the shuttle.
- Performing bucket checks to ensure the right guest room rate, number of nights and credit card on file matches the guest(s) reservation.
- Perform and handle cash and credit card transactions.
- Swiftly check guests in and out; ensure IDs are checked and match the reservation details, hand out room keys, and process payments.
- Stay one step ahead of our guests' needs by recording and executing on their preferences, and responding to messages, requests, questions and concerns.
- Be a trusted contact for all guests. Assist them with anything from billing issues to local knowledge, and loop in management whenever needed.
- Stay safe by following our safety procedures. Report and record any/all incidents and wear any protective gear as required.
- Be a brand ambassador by taking pride in your appearance.
- Read and respond to our guest reviews Make it personable.
- Be aware of any events and activities taking place at the hotel or in the area.
- Assist in the successful execution of events with management.
- Jump into other ad-hoc duties when your colleagues need your assitance.
- Coordinate and assist in the delivery of guest amenities as requested.
- Reconcile reports and information for management such as reservation details, commission(s) reports, guest issue(s), etc.

**What we need from you**:

- 1-2 years of hotel front desk or guest service experience.
- Previous experience with Opera or Holiday is an asset.
- High School Diploma. College or University Degree would be a bonus.
- Availability to work without restrictions. Shifts will be from 11:00 pm to 7:00 am and include weekends and overtime.
- Have a Class 5 Driver's License with clear driving record.
- Have strong problem-solving capabilities; have the ability to turn issues into opportunities so everyone leaves with a great experience.
- Be a patient and strong communicator; guests and team members will come to you with concerns and compliments.
- You are tech-savvy Have a strong grasp of reading, writing and basic mathematics.
- You'll need to lift, push and pull big objects up to 50lbs (23kg). This may involve bending and kneeling.

**Job Types**: Permanent, Full-time

**Salary**: $22.00-$23.00 per hour

**Benefits**:

- Extended health care
- On-site parking

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed

**Experience**:

- night auditor: 1 year (preferred)

Ability to Relocate:

- Richmond, BC: Relocate before starting work (required)

Work Location: In person

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