Application and Data Support Analyst

5 months ago

Newmarket, Canada Southlake Regional Health Centre Full time

Company Bio

Southlake is building healthy communities through outstanding care, innovative partnerships, and amazing people. We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the northern GTA and into Simcoe-Muskoka.
Our team of nearly 6,000 staff, physicians, volunteers, students and Patient and Family Advisors are committed to creating an environment where the best experiences happen. As a recognition of our commitment to quality and patient safety, we have received the highest distinction of Exemplary Standing from Accreditation Canada.
Job Summary
Skills & Abilities
- Minimum two years of hospital experience working with a major Health Information system e.g., Meditech, Epic, Cerner required.
- Working knowledge of Wait Time Information System(WTIS), Novari ATC, GI Endo DSP and/or Surgical Efficiency Target Program(SETP) preferred
- Previous experience is Application support, technical support and database management preferred
- Proficient in Windows/Microsoft Products: Access, Excel, Word, Power Point and Visio.
- Minimum one year experience using Novari ATC Platform preferred
- Demonstrated excellence in communication, both written and verbal
- Demonstrated problem assessment skills
- Demonstrated commitment to customer service and teamwork
- Demonstrated individual leadership skills
- Commitment to providing an exceptional experience for patients and families as well as other members of the healthcare team within a challenging and exciting health care environment
- Demonstrated commitment to, and understanding of the principles of diversity, equity and inclusion
- Models behaviour that is aligned with the values of Southlake Regional Health Centre
- Always with compassion
- Power of many
- Serve with purpose
- Every voice matters

**Qualifications**:

- Community College or demonstrated equivalent experience
- Medical Terminology Certificate
- Medical Office Administration diploma preferred
- Background in Health information preferred

Closing Statement

At Southlake, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live and serve, including those with disabilities. Southlake is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.
It is the responsibility of all Southlake employees to work in a safe manner and promote health and safety in the workplace.
Primary Responsibilities
- Supports the Pre op clinic scheduling process for the physician offices and the Pre op Clinic team.
- Monitors and troubleshoots interface errors(HL7 messages) amongst hospital systems related to Meditech, Novari and WTIS
- Monitors and resolves the surgical activities in Novari, Meditech and WTIS that relate to case completions and case cancellations
- Performs chart review of surgical cases to ensure the facility is meeting the quality of data requirements when reporting to WTIS, GI Endo and SETP
- Validates and uploads Data to GI Endo DSP and SETP according to Ministry timelines
- Validates and uploads Data to WTIS Compliance Feedback Report to Access to Care/Ontario Health
- Develops and maintains the appropriate documentation for internal and external processes related to Novari ATC and Meditech systems.
- Maintains effective interpersonal skills to work with physicians, physician's office staff, co-workers and staff in a positive co-operative manner.
- Participates in the planning and implementation of projects in the surgical program related to role.
- Work collaboratively with the Pre -operative and OR interprofessional team and attends monthly meetings.
- Participates in meetings, webinar education sessions related to WTIS, SETP, Ontario Health, Novari Platform and GI Endo DSP.
- Responsible for data extraction, manipulation, analysis and presentation of surgical volumes and wait times(as needed)
- Participates in the establishment and completion of the strategic direction and annual goals and objectives for the Surgical Program
- Provides Back up support to the SETP, GI Endo DSP administrator, Novari Administrator & WTIS Coordinator
- Identifies issues, problems and opportunities to the WTIS Coordinator/Novari Administrator
- Facilitates and promotes continuous quality improvement initiatives
- Performs cross-functional duties, as assigned or requested
- Performs other duties consistent with job classification, as required

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