Meter Data Analyst, Syncassist

6 months ago

Newmarket, Canada UTIL-ASSIST Full time

Meter Data Analyst, SyncAssist

**Who We Are**:
Util-Assist is a leading consulting and services company to electric, water, and gas utilities, with customers throughout Canada and the United States. Utilities today are undergoing an exciting digital transformation; the widespread deployment of smart grid technologies and renewable energy sources is colliding with customer demand for electric vehicles, energy savings, and better customer experiences to produce a dramatic shift in how utilities do business. Util-Assist is at the forefront of that shift.

Our vision is to be the trusted partner in driving digital innovation that reshapes the utility landscape. To bring that vision to life, Util-Assist is leading the way in helping utilities take advantage of the latest developments in utility IT, with growing practices for data analytics and customer experience consulting building on our well-established smart grid procurement and implementation management services. Our managed services division leverages advancements in utility IT systems to deliver a variety of services to utility customers, including outage communications management, managed billing, and AI-enabled substation security monitoring.

Teamwork is key to the success of the Util-Assist family; mutual respect, cooperation, and honesty are hallmarks of our principles. We offer a range of energizing, multi-disciplinary careers in a high-tech industry, with great potential for development and advancement as both the industry and our company continue to grow. Util-Assist’s flexible work environment allows you to work from anywhere, letting you choose the work arrangements that make the most sense for you. We will give you the tools and support to succeed in our business, wherever you are.

We are firmly committed to fostering a welcoming, positive, and diverse workplace. Thanks to our outstanding culture, we are the proud recipients of several national and local awards, including the Great Place to Work certification, the Employee Recommended Workplace Award (three years running), the York Region Business of the Year award, and the Newmarket Large Business of the Year Award.

**What We Need**:
As a Meter Data Analyst, SyncAssist, you will support internal and external stakeholders with meter data analysis, ensuring data is synchronized properly across the AMI (Advanced Meter Infrastructure), the centralized meter data repository (MDM/R), the CIS (Customer Information System) and utility-owned MDM (Meter Data Management) or utility-owned Operational Data Storage (ODS). You will further support utility clients with improvements to day-to-day procedures, risk identification, and using industry knowledge to quickly isolate problems and recommend solutions.

**What You’ll Do**:

- Collects data and conducts data analysis, review reports, manages and resolves exceptions (errors) across multiple systems
- Verifies/monitors for AMI meter problems
- Issues/manages service orders
- Troubleshoot problems related to AMI business processes to determine possible solutions, presenting options to the business which will determine new policies and procedures
- Analyze data and identify use cases that translate into business benefits
- Prepares a daily summary for customer identifying system SLAs and KPIs
- Identifies and implements new ways to enhance business processes
- Updates business process documents using MS Word and/or Blueworks Live.
- Leads regular update meetings with customers
- Acts as a liaison between the customer and vendors
- Assists with ad hoc testing initiatives
- Provides cross support amongst the department and with other teams.

**What You Will Bring**:
**Skills**:

- Experience with programming languages such as SQL, Oracle, Python, and VBA
- Ability to analyze, model, and interpret data
- Attention to detail, superior analytical and problem-solving skills
- A methodical and logical approach
- The ability to plan work and meet deadlines
- Accuracy and attention to detail
- Proficient documentation skills
- Superb customer service skills both written and oral
- Team player with strong interpersonal skills
- Self-management skills including ability to work with mínimal supervision

**Knowledge**:

- Post Secondary education in Computer Science, Information Statistics, or Data Analysis

**Experience**
- Utility sector system experience preferred, including:

- Advanced Metering Infrastructure (AMI) - OWOC, Sensus
- Meter Data Management (MDM) - IEE, MeterSense, Savage
- CIS - SAP, NorthStar
- MDM/R

***Company Benefits**:

- ** Innovative Work Environment**: Be part of a dynamic and innovative company at the forefront of technological advancements
- ** Competitive Compensation**: Receive a competitive package reflective of your expertise and contributions.
- ** Career Growth Opportunities**: Flourish in a fast-growing organization where your career advancement is encouraged and supported.
- ** Vibrant Workplace Culture**: Experience a fun, s

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