IT Analyst

**Job Location**:Newmarket - In Office

**Job Type**:Full-Time Temporary (6 months)

**Schedule**:Monday to Friday with occasional evenings and weekends as needed.

**COMPANY INFORMATION**:
Looking to make a difference? Looking to join an incredible team?

Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible healthcare to patients across Alberta, Saskatchewan, Manitoba, and Ontario.

Regardless of your role, you will be an integral part of our customer-first team and are guaranteed to make an impact on the lives of Canadians. Medicentres is seeking to change the way healthcare is delivered in Canada by using technology to improve the patient experience.

By choosing to belong at Medicentres, you will join a team of passionate, like-minded people enjoying a challenging and rewarding career in the ever-changing health care industry. It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters.

**JOB PURPOSE**:
Reporting to the IT System and Support Supervisor, the IT Analyst is responsible for 1st and 2nd level support for physicians, clinical staff, and executives, for all IT solutions that are utilized at the central support offices, data centers and medical clinics across Canada.

**PRINCIPAL RESPONSIBILITIES**:

- Provide 1st and 2nd level support to physicians, clinical staff and executives for all technologies used at the clinics and central support office, virtually and on-site.
- Provide 24/7 on-call support on a rotation basis.
- Manage assigned tasks in a priority sequence to ensure deliverables are met in time.
- Provide on-call support for 3rd party vendors for major project rollouts.
- Act as the primary contact for 3rd party escalations for support.
- Build and maintain all system images for clinics and head office, using standard imaging tools.
- Maintain the patch level of all systems.
- Assist the Sr. team with technology upgrades and deployments.
- Create documentation and procedures for newly developed solutions to assist in the deployment and on-going support.
- Perform other duties as assigned to support the clinic network and central support office.

**KNOWLEDGE, SKILLS AND EXPERIENCE**:

- Must Have:

- College or University degree in a related discipline or equivalent work experience.
- Experience as an IT Analyst, supporting users and business-critical functions.
- Experience with clinical EMR software, such as Telus Health CHR, Med-Access, MedeSync, QHR Accuro, Omnimed and Medfar.
- Knowledge of Windows Server and Desktop OS, ChromeOS, IOS, Android,
- Knowledge of imaging and central management tools and solutions, such as Intune.
- Knowledge of Active Directory, Microsoft 365 Enterprise, Azure AD and cloud technologies.
- Knowledge of general networking principals, including the configuration of switching and wireless technologies.
- Adaptable and willing to learn new skills.
- Superior customer service skills, with emphasis on communication both written and verbal.
- Excellent organization and time management skills.
- Ability to work in a very demanding and fast paced team environment, with mínimal supervision.
- Most possess a valid driver’s license and be able to travel to clinics and home offices.
- Good to Have:

- Fluent in both English and French.
- Knowledge of scripting.
- Experience with Firewalls
- Experience with VMware, and enterprise cloud management tools.
- Experience with Cisco, Meraki, Aruba, and HP switching and wireless technologies.
- Experience with Telephony solutions, like Ring Central, 3CX, 8x8, Cisco UCM and Broadsoft.
- Awareness of applicable data privacy practices and laws. (GDPR, HIA, PIPEDA, PHIPA, PCI)

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