Business Analyst

4 weeks ago

Newmarket, Canada UTIL-ASSIST Full time

Business Analyst (Remote)

**Who We Are**:
Util-Assist is a leading consulting and services company to electric, water, and gas utilities, with customers throughout Canada and the United States. Utilities today are undergoing an exciting digital transformation; the widespread deployment of smart grid technologies and renewable energy sources is colliding with customer demand for electric vehicles, energy savings, and better customer experiences to produce a dramatic shift in how utilities do business. Util-Assist is at the forefront of that shift.

Our vision is to be the trusted partner in driving digital innovation that reshapes the utility landscape. To bring that vision to life, Util-Assist is leading the way in helping utilities take advantage of the latest developments in utility IT, with growing practices for data analytics and customer experience consulting building on our well-established smart grid procurement and implementation management services. Our managed services division leverages advancements in utility IT systems to deliver a variety of services to utility customers, including outage communications management, managed billing, and AI-enabled substation security monitoring.

Teamwork is key to the success of the Util-Assist family; mutual respect, cooperation, and honesty are hallmarks of our principles. We offer a range of energizing, multi-disciplinary careers in a high-tech industry, with great potential for development and advancement as both the industry and our company continue to grow. Util-Assist’s flexible work environment allows you to work from anywhere, letting you choose the work arrangements that make the most sense for you. We will give you the tools and support to succeed in our business, wherever you are.

We are firmly committed to fostering a welcoming, positive, and diverse workplace. Thanks to our outstanding culture, we are the proud recipients of several national and local awards, including the Great Place to Work certification, the Employee Recommended Workplace Award (three years running), the York Region Business of the Year award, and the Newmarket Large Business of the Year Award.

**What We Need**:
The Business Analyst works remotely with the Consulting Team to provide technical support or business analysis for client engagements to ensure that project objectives are achieved consistent with organizational service standards.

**What You’ll Do**:

- Gather functional and non-functional requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, design thinking, task and workflow analysis
- Plan and facilitate workshops to identify and validate requirements with technical and business stakeholders in support of projects and opportunities
- Produce requirements documents including business process flows, business requirements documents, and technical design drawings
- Manage requirements to clearly identify backlog, future enhancements, and change requests throughout the project lifecycle
- Provide specialist advice on the design of the system from the client's business perspective
- Develop and sustain positive relationships with clients and ensure that Util-Assist is represented in a positive manner
- Create reports and track project progress
- Facilitate meetings with clients to ensure that decisions and next steps are documented and recommendations are adhered to
- Design and document solutions for specific elements of a client engagement and work with the project team to leverage appropriate support when required
- Ensure deliverables are completed appropriately and consistent with project timelines

**What You Will Bring**:
**Skills**:

- Advanced communication skills both verbal and written
- Advanced ability to simplify and document business requirements and processes
- Advanced MS Office skills, including SharePoint, Teams, and Visio
- Intermediate Microsoft DevOps skills
- Advanced ability to simplify and document business requirements and processes
- Advanced presentation skills
- Basic project management skills
- Advanced facilitation skills
- Intermediate leadership, conflict resolution and decision making skills
- Advanced skills in completing tasks independently and comfortable with ambiguity.

**Knowledge/Education**:

- Advanced knowledge of standard business analysis tools
- Intermediate knowledge of the utility industry, terminology, workflow, and operations
- Basic knowledge of 1 or 2 of Util-Assist’s offerings including AMI, MDM, CIS, Utility Data Analytics and Smart City initiatives
- Undergraduate degree/diploma in Computer/Data Science, Business Administration, Engineering or a related technical field
- 5-7 years’ combined experience in a Business Analyst or Consulting role supporting multiple industries with a focus on AMI, MDM, CIS, Utility Data Analytics or Smart City initiatives for the utility sector
- The ability to tra

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