Business Technology Specialist

2 months ago

Etobicoke, Canada Toronto Sun Wah Trading Ltd. Full time

Toronto Sun Wah Trading is an established group of companies within Eastern Canada’s food distribution industry. Since 1973, we have grown to become a leading importer, producer, and distributor of a wide range of products for a large portfolio of B2B customers within the wholesale, food service, and retail segments. Over the years, we have earned the trust of many large and small businesses alike. We are proud to have built and maintained a strong family-first culture with close to 100 employees, offering a supportive and productive work environment.

Today, our mission remains the same: continue to adapt, expand, and serve the needs of our communities. Together with our strategic supply chain partners and extensive network of contacts across our food distribution industry, we strive to create increasing value for our customers and become further established as the household name across all the communities we serve.

Over the last two years, we started to execute our Business Digitization Strategy. We launched an updated ERP platform to provide improved accounting, inventory management, and sales capabilities, and we continue to enhance and deliver new capabilities as we work through our digitization journey.
- **Duties & Responsibilities**_
- Support/lead the implementation of various initiatives through all SDLC stages including planning, requirements, process design, solution design/build, testing, training, and solution deployment.
- **PLANNING** - Collaborate with management to understand business priorities and develop program roadmap and project timelines.
- **REQUIREMENTS**- Collaborate with business stakeholders to understand operations and capture the critical/salient business requirements.
- **PROCESS DESIGN**- Review, design, and propose new process maps / changes to improve operational efficiency and user productivity.
- **SOLUTION DESIGN/BUILD** - Design/build solutions iteratively while working with technical SMEs and business stakeholders to ensure alignment with implementation best practices and business needs. Develop and maintain clear and concise design/build documentation.
- **TEST/TRAIN** - Develop and maintain testing/training materials and facilitate testing/training sessions with business stakeholders. Provide user support as required.
- **DEPLOYMENT** - Collaborate with management and business stakeholders to determine effective deployment strategies to minimize risk and business impact.
- Provide operational support.
- **BUSINESS SUPPORT** - Support the business including the generation of data-driven reports, technical user help, configuration of laptops and mobile devices with company guidelines, etc.
- **APPLICATION SUPPORT** - Manage solutions including user support, access administration, solution/data integrity audits, service desk functions (i.e., incident and problem management), etc.
- **INFRASTRUCTURE SUPPORT** - Manage the company’s IT infrastructure including the monitoring, provisioning, and troubleshooting of networking equipment, printers, PCs, mobile devices, computer peripherals, video surveillance systems, etc.
- Perform other tasks that may be assigned from time to time.
- **Skills & Requirements**_
- Self-starter; Detail-oriented; Result-driven.
- Good business acumen with strong interpersonal and communication skills.
- Excellent technical knowledge and analytical skills.
- Post-secondary education in Business Technology Management, Computer Science, or related fields.
- 3+ years of relevant experience preferred. New graduates will also be considered.
- Experience with the following technologies or concepts will be an asset:

- Microsoft 365 (incl. SharePoint, PowerApps, Power Automate, etc.)
- Microsoft Excel (incl. advanced functions, UDFs, etc.)
- Basic coding languages (incl. VBA, HTML, etc.)
- Cloud-based solution architecture
- Software design best practices
- SDLC phases.
- The ability to communicate in Cantonese and/or Mandarin will be an asset.

Please send your resume along with a cover letter explaining why you would be a great addition to our team.

**Salary**: $42,000.00-$52,000.00 per year

**Benefits**:

- Extended health care
- Life insurance
- On-site parking

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

**Language**:

- Cantonese/Mandarin (preferred)

Work Location: In person

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