Vp, Success

6 months ago

Vancouver, Canada ScalePad Full time

We're Hiring

We're looking for brilliant thinkers to join our #Rocketeers. If you've ever wondered what it's like to work in a place where people enjoy their work and where talent is more important than the title, then keep reading.

What is ScalePad?

ScalePad is a market-leading software-as-a-service (SaaS) company with headquarters in 3 major cities of Canada; Vancouver, Toronto and Montreal. However, we are proud to say our employee reach is now global so we can best serve our partners all over the world.

You can contribute to our innovation and appreciate how your work is helping take this company to a higher level of operational maturity. More on that here.

Your mission should you choose to accept it.
We are seeking a highly motivated and experienced VP of Success to lead ScalePad’s efforts to ensure customer success and satisfaction among our MSP Partners. As the VP of Success, you will work closely with and lead our Adoption, Support and Education teams. In this role, you will have the opportunity to develop and implement strategies to drive customer success, maximize customer value, and ultimately foster long-term relationships.

Responsibilities.
- Leading the Product Support & Success department, ensuring it becomes a scalable, high-performing advocate for our Partners
- Establishing and communicating a clear long-term vision for customer support, focusing on customer value, revenue growth, and team development
- Drive a high-performance culture, fostering growth, accountability, and excellence within your teams.
- Coaching, mentoring, and developing your teams with effective professional development strategies
- Defining and monitoring customer support metrics crucial to our organization's priorities and revenue goals
- Drive customer success by fostering creativity, problem-solving, and innovative thinking within your teams
- Enhance revenue expansion and retention through process enhancements, data-driven analysis, and project implementation
- Collaborate with Revenue Operations to optimize customer lifecycles, processes, channels, and touch-points
- Review and improve all CS processes, including implementation, service, support, advocacy, upgrades, renewals, and churn management
- Develop and execute a comprehensive enablement strategy, equipping the Sales & CS team with the tools, knowledge, and skills to excel in a sales-focused environment
- Manage cross-functional teams, make decisions on team structures, and oversee compensation and performance management
- Promote a partner-first approach across the organization, emphasizing the value of partner success

Qualifications.
- A deep understanding of Saas Sales best practices in a Customer Experience Environment
- Strong data and analytics skills
- Proven track record in building high-performing teams
- Exceptional relationship-building skills with the ability to influence senior leaders across departments
- Strong belief in the power of mindset and a growth-oriented approach
- A commitment to the connection between happy partners and engaged teams
- Proficiency in establishing clear, measurable outcomes and a focus on results
- Effective communication skills, even in large meetings

Perks, Perks, Perks.
- Mentorships by industry veterans with a 100% track record of industry success in funding and scaling software companies creates endless career opportunities
- Training and professional development budget provided to help advance your career and skills (available every year to every employee)
- World-class offices and facilities in downtown Vancouver, Toronto and Montreal, for locals seeking a hybrid experience
- Brand new, top-of-the-line hardware, and equipment providing an ideal working environment either at home or in the office
- A top of the line benefits package
- Monthly stipend to assist with creating the best hybrid work experience.
- Employee Stock Options provided to all eligible employees

Work-life balance.

We love our #Rocketeers We value their work and recognize that to be a great #Rocketeer you have to have a work-life balance. Our teams work on a hybrid model. This may mean working in one of our hub offices a few set days a week with your team or working remotely, whichever is deemed most beneficial for the success of the employee and specified role. Our goal is to provide the best work-life balance, whether that is in the office or at home.

Even while working remotely our teams are dedicated to staying connected throughout the day, so there is never a dull moment and you still feel part of the community, no matter where you are working from.

Dream jobs don’t knock on your door every day.

ScalePad is not your typical software company. When we hire you, we aren’t just offering you a job, but rather we are committing to investing in both you and your long-term career. You'll help shape how this modern SaaS company operates and make a genuine impact on the future of our people, product, and partners.

At Scale

  • VP Infrastructure Sales Director

    1 month ago

    Vancouver, British Columbia, Canada VP Infrastruktur Full time

    ScalePad is a market-leading software-as-a-service (SaaS) company, headquartered in three major Canadian cities. As VP of Corporate Sales, you will drive new customer acquisition and lead a growing team of 40 sales professionals focused on expanding our market reach and accelerating growth.You will develop high-impact sales strategies, cultivate a...

  • VP Sales Manager

    14 hours ago

    Vancouver, British Columbia, Canada VP Infrastruktur Full time

    About the RoleWe are seeking an experienced VP Sales to lead our sales team and drive growth in Canada.Job DescriptionThe Vice President of Sales will be responsible for developing and executing sales strategies to expand our market reach and accelerate growth. This includes leading a growing team of 40 sales professionals, developing high-impact sales...

  • Transformational VP Sales Leadership Opportunity

    1 month ago

    Vancouver, British Columbia, Canada VP Infrastruktur Full time

    About the RoleWe're seeking an exceptional VP Sales leader to drive new customer acquisition and propel our growth. As a pivotal member of our leadership team, you'll develop and execute high-impact sales strategies, cultivate a high-performance solution-selling culture, and represent ScalePad in the IT Services channel.Key ResponsibilitiesStrategic...

  • Vp, Success

    6 months ago

    Vancouver, Canada ScalePad Full time

    We're Hiring! We're looking for brilliant thinkers to join our #Rocketeers. If you've ever wondered what it's like to work in a place where people enjoy their work and where talent is more important than the title, then keep reading. What is ScalePad? ScalePad is a market-leading software-as-a-service (SaaS) company with headquarters in 3 major cities of...

  • Vp Customer Success

    6 months ago

    Vancouver, Canada ActiveState Full time

    **VP CUSTOMER SUCCESS**: This position is available to remote workers anywhere in North America. You can also choose to work from our headquarters in beautiful Vancouver, BC. **What you’ll be doing**: - Lead, expand, and mentor a high-performing Customer Success organization; set strategy and define objectives designed to drive Renewal and Expansion...

  • Vp of Product Saas

    6 months ago

    Vancouver, Canada Meda Agency Inc. Full time

    VP of Product Our client is a leading patient communication software that provides automated and customizable appointment confirmations who supports nearly 15,000 clients/partners and nearly 20 million patients! As they continue to grow, they are now looking for an enthusiastic VP of Product to join their growing team. The Role: In this position you...

  • Vp Product

    6 months ago

    Vancouver, Canada Saje Natural Wellness Full time

    **Overview**: At Saje Natural Wellness, our mission is to connect people with the healing power of plants so that everyone can live their life to the fullest, naturally. Since 1992, we’ve been committed to creating 100% natural products that are rooted in function and designed to help people tune into their personal wellness. And just like nature, we’re...

  • Executive VP International

    2 months ago

    Vancouver, Canada Vancouver Coastal Health Full time

    p>Salary: The salary range for this position is CAD $116.CAD $174.p>Job SummaryCome work as a Vice-President, Research with Vancouver Coastal Health (VCH)! Reporting to the President & Chief Executive Officer of Vancouver Coastal Health (VCH), the Vice President, Research (VP) role is an opportunity to lead and modernize a world-class research institute that...

  • Vp, Finance

    3 weeks ago

    Vancouver, Canada St. John Ambulance Full time

    **Who We Are** St. John Ambulance, British Columbia & Yukon (SJA BCY) is a not for profit ‘mission-led enterprise’ committed to _empowering safer communities through first aid leadership_. SJA BCY is part of the federated St. John Ambulance organization in Canada, which is represented from coast to coast. We are privileged to be part of an organization...

  • Vp of Product

    6 months ago

    Vancouver, Canada Portable Electric Full time

    Salary: $180,000 - $230,000 **VP of Product **Position Type: Full-time Permanent** **WHO WE ARE AT PORTABLE ELECTRIC** **At Portable Electric, we believe in Clean, Quiet power. Off-Grid.** Portable Electric is an exciting clean technology company that is in scale-up mode. Our vision is to bring “Clean, Quiet Power. Off Grid.” by delivering leading...

  • VP Commercial Finance

    2 weeks ago

    Vancouver, BC, Canada St. John Ambulance BCYukon Full time €120,000 - €140,000

    John Ambulance, British Columbia & Yukon (SJA BCY) is a not for profit ‘mission-led enterprise’ committed to empowering safer communities through first aid leadership . John Ambulance organization in Canada, which is represented from coast to coast. We are privileged to be part of an organization with over 900 years of service to humanity. Today, SJA...

  • Vp, Accounting

    2 weeks ago

    Vancouver, BC, Canada St. John Ambulance BCYukon Full time

    John Ambulance, British Columbia & Yukon (SJA BCY) is a not for profit ‘mission-led enterprise’ committed to empowering safer communities through first aid leadership . John Ambulance organization in Canada, which is represented from coast to coast. We are privileged to be part of an organization with over 900 years of service to humanity. Today, SJA...

  • Vice President of Customer Success

    6 months ago

    Vancouver, Canada Clio Full time

    -Clio is more than just a tech company-we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice Summary: We are currently seeking a VP, Customer Success to join our Customer Success team. Our VP, Customer Success champions Clio’s #1 company value: Customer...

  • Vp, Product Design

    6 months ago

    Vancouver, Canada Clio Full time

    -Clio is more than just a tech company-we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice Summary: At Clio, design is the heart of everything we build. As the VP of Product Design, the products that you help create will directly impact how people across...

  • Vp Exploration

    6 months ago

    Vancouver, Canada Neotech Metals Corp Full time

    **Company Description** Neotech Metals (CSE: NTMC) (OTCQB: NTMFF) is a Vancouver-based company focused on unlocking the critical rare earth domestic potential. The company has a portfolio of Rare-Earth element (REE) exploration properties it's seeking to develop within North America. The Company is fully-funded for the season's programs, and is striving to...

  • VP Marketing

    6 months ago

    Vancouver, Canada ActiveState Full time

    DescriptionActiveState is seeking a VP of Marketing to drive ActiveState to the next phase of growth. ActiveState is securing open-source software supply chains and enhancing dependency management with an on-demand SaaS Platform and CLI tool that lets DevSecOps automatically build any runtime environment using any open-source language ecosystem on any...

  • Executive VP International

    1 week ago

    Vancouver, Canada Vancouver Coastal Health Full time

    SalaryThe salary range for this position is CAD $116.25/Hr. - CAD $174.38/Hr.Job SummaryCome work as a Vice-President, Research with Vancouver Coastal Health (VCH)!Reporting to the President & Chief Executive Officer of Vancouver Coastal Health (VCH), the Vice President, Research (VP) role is an opportunity to lead and modernize a world-class research...

  • Vp of Marketing

    6 months ago

    Vancouver, Canada Bucketlist Rewards Full time

    As VP of Marketing, you will hold a pivotal role at the core of our organization, reporting directly to the CEO. In this strategic position, you'll work closely with sales, customer success, partnerships, and product teams to spearhead our marketing efforts. Your primary responsibilities will be to drive lead and demand generation while shaping and...

  • VP Customer Success

    6 months ago

    Vancouver, Canada ActiveState Full time

    Development teams at over 85% of organizations use open-source languages in their applications, however, with software supply chain attacks tripling each year, developers need to strike a balance between productivity and peace of mind that the packages they are using are free of security and vulnerabilities. At ActiveState, we obsess about providing...

  • VP Finance and Administration

    2 weeks ago

    Vancouver, Canada St. John Ambulance BCYukon Full time

    Who We AreSt. John Ambulance, British Columbia & Yukon (SJA BCY) is a not for profit ‘mission-led enterprise’ committed to empowering safer communities through first aid leadership. SJA BCY is part of the federated St. John Ambulance organization in Canada, which is represented from coast to coast. We are privileged to be part of an organization with...