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Hotel Front Office Manager

4 months ago

Niagara Falls, Canada Ramada Niagara FallsFallsview Full time

_We are currently seeking a highly motivated and experienced Front Office Manager to join our team at Ramada Fallsview. As the Front Office Manager, you will play a crucial role in ensuring exceptional guest service and smooth operations at the front desk. If you have a passion for hospitality and possess excellent customer service skills, we encourage you to apply._

**Responsibilities**:

- Supervise and manage the daily operations of the front desk, including check-in/check-out processes, handling guest inquiries, and fulfilling requests
- Provide training and guidance to front desk staff to uphold high-quality service standards
- Address guest complaints promptly and resolve issues in a professional and efficient manner
- Maintain accurate records of room availability, reservations, and guest accounts
- Foster seamless communication and collaboration with other hotel departments to enhance guest satisfaction
- Update and manage hotel information across various booking platforms
- Ensure cleanliness and organization of the front desk area is maintained
- Assist with administrative duties such as scheduling, payroll, and inventory management

**Skills**:

- Strong customer service orientation with a welcoming and professional demeanor
- Excellent verbal and written communication skills
- Proficiency in multiple languages is an asset
- Ability to handle phone systems and demonstrate proper phone etiquette
- Sound knowledge of hotel operations and front desk procedures
- Effective problem-solving skills with the ability to remain calm under pressure
- Strong organizational skills with keen attention to detail
- Proficiency in computer systems/software commonly used in hotel operations
- **What are we looking for?**_

Front Office Managers serving Ramada Fallsview are committed to delivering exceptional service to our guests and collaborating effectively with team members. To excel in this role, you should embody the following attitudes, behaviors, skills, and values:

- A degree or diploma in Hotel Management or equivalent
- Minimum of 3 years of supervisory experience in Front Office operations within the hospitality, leisure, or retail industry
- Proficiency in IT systems
- Strong commercial awareness and sales capabilities
- Experience in team management and development
- Previous departmental management and P&L accountability experience
- Exceptional leadership, interpersonal, and communication skills
- Accountability and resilience
- Dedication to providing outstanding customer service
- Ability to thrive in a fast-paced environment
- Impeccable grooming standards
- Flexibility to adapt to various work situations
- Capacity to work independently and collaboratively as part of a team
- Familiarity with Property Management Systems (Opera V5)
- Additional degree or diploma in Hotel Management or equivalent

**Job Types**: Full-time, Permanent

Pay: $20.00-$22.00 per hour

Expected hours: 32 - 40 per week

**Benefits**:

- Company events
- Discounted or free food
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed

**Experience**:

- Customer service: 5 years (preferred)

Work Location: In person