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Hotel Supervisor

2 months ago


Niagara Falls, Ontario, Canada Howard Johnson Plaza Hotel By Wyndham Full time
Job Title: Hotel Supervisor

We are seeking a highly organized and detail-oriented Hotel Supervisor to join our team at Howard Johnson Plaza Hotel By Wyndham. As a key member of our front desk team, you will be responsible for ensuring seamless guest experiences and maintaining the highest standards of customer service.

Key Responsibilities:
  • Supervise and Coordinate: Oversee the daily operations of the front desk, including managing staff, coordinating tasks, and ensuring timely completion of duties.
  • Client Focus: Provide exceptional customer service, addressing guest needs and concerns in a professional and courteous manner.
  • Team Leadership: Train and develop staff members to ensure they possess the necessary skills and knowledge to excel in their roles.
  • Operational Efficiency: Maintain the smooth operation of computer systems, equipment, and machinery, ensuring business continuity and customer satisfaction.
  • Materials and Supplies: Requisition necessary materials and supplies to support front desk operations.
Requirements:
  • Education: Secondary (high) school graduation certificate or equivalent experience.
  • Work Experience: 7 months to less than 1 year of experience in a similar role.
  • Work Setting: Hotel, motel, or resort environment.
  • Physical Capabilities: Ability to work in a fast-paced environment with tight deadlines and high levels of attention to detail.
Benefits:
  • Health Benefits: Dental plan and health care plan available.
  • Work Schedule: 30 hours per week.
  • Language: English.

Please note that this job description is subject to change based on the needs of the hotel and the requirements of the role.