Front Office Manager On Duty

5 months ago


Niagara Falls, Canada Hilton Hotel and Suites Niagara FallsFallsview Full time

**What will it be like to work for this Hilton Niagara Falls/Fallsview?**

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative forward-thinking hospitality leader by offering best-in-class products, services, and amenities to ensure that every guest feels cared for, valued and respected.

If you understand the importance of upholding a brand reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.

**What will I be doing?**

The **Front Office Manager on Duty** is responsible for ensuring Department compliance with Hilton Brand Standards in accordance with Guest and Company requirements. This role ensures Guest satisfaction, budgeted profit margins are achieved, and an excellent company image is projected, thus ensuring continued growth. The **Front Office Manager on Duty** will ensure all Guests feel valued, cared for and respected. The **Front Office Manager on Duty** will schedule and monitor Guest Service Agents’ and Lead Hands statutory breaks, have full understanding of all hotel events and conference details and handle all escalated Guest issues. This position will train new Team Members and provide effective leadership through professional management and encouragement.

**What are we looking for?**

A **Front Office Manager on Duty** serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. We look for demonstration of these values:
**H** Hospitality - We're passionate about delivering exceptional guest experiences
**I** Integrity - We do the right thing, all the time
**L **Leadership - We're leaders in our industry and in our communities
**T **Teamwork - We're team players in everything we do
**O** Ownership - We're the owners of our actions and decisions
**N **Now - We operate with a sense of urgency and discipline

**Experience**

Knowledge of Hotel Operations, with Front Desk experience

Solid Guest service experience

**Skills**
- Solid Guest service experience
- Superb interpersonal and communication skills
- Effective problem-solving ability
- Friendly and professional
- Teamwork orientated
- Pleasant telephone manner
- Strong organizational abilities
- Attention to detail

**Requirements**:

- Extensive knowledge of ONQ is required
- Supervisory experience required
- Must be able to able all shifts including weekends and holidays
- Required to provide a certificate proving completion of the Health and Safety Awareness Training for Workers (e-course provided by the Ministry of Labour)

This job posting is not exclusive or exhaustive list of all job functions that a **Front Office Manager on Duty** will be asked to perform from time to time. This list is only a sample; a **Front Office Manager on Duty** may be required to perform other duties.
- Hospitality Fallsview Holdings Inc. is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code. Hospitality Fallsview Holdings Inc. will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require._

**Benefits**:

- Discounted or free food
- On-site parking
- Store discount

Schedule:

- Holidays
- Weekend availability

Ability to commute/relocate:

- Niagara Falls, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person



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