Dealer Support Agent

6 months ago

Brossard, Canada iA Groupe financier iA Financial Group Full time

Permanent/Full-Time/Telework or hybrid/Anywhere in Quebec/Desired start date: As soon as possible_

Do you have a lot of initiative and you consider yourself autonomous? You have experience in administrative support and customer service? We might have the perfect role for you

Under the supervision of the Manager, Dealer Support, you will provide technical support to our users, including setting up agreements in our systems and managing access. You will also act as a resource for our distributors.

Specifically, your responsibilities will include the following:

- Ensure documentation is up-to-date
- Make sure that support mailboxes are maintained up-to-date
- Create and use existing procedures to solve problems reported daily
- Obtain necessary information from clients regarding requests and reported issues
- Run and create reports/statements on demand
- Creating and/or modifying user access
- Responsible for submitting Hopex results (Compliance)
- Plan and organize your activities to meet established deadlines
- Ideally your career path looks like this:_
- AEC or diploma in college studies (computer science or other related field);
- Experience in administrative support functions in a sales department, call center, or other related field;
- Good knowledge of MS Office tools, including Word, **Excel**, and Outlook;
- Strong problem-solving skills;
- Demonstrated customer support skills (positive attitude, excellent communication skills, patience, and listening skills);
- Excellent language skills in French and English, both oral and written, due to frequent interactions with internal English and French-speaking colleagues or partners throughout Canada.

li-remote
li-hybrid

**Company Overview**:
**About**:
iA Financial Group is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 50,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

**Our commitment to Diversity and Inclusion**:
At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us here. Someone from our team will be happy to assist you.

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