Zone Warranty Support Manager

6 months ago

Brossard, Canada Hyundai Full time

Hyundai Auto Canada Corp., located in the heart of Markham, Ontario, and is a subsidiary of the esteemed Hyundai Motor Company of Korea. We are also a thriving hub of innovation, automotive excellence, and sheer driving passion. Our journey at Hyundai Canada takes us across the entire spectrum of automobiles, from subcompacts to luxurious premium sedans and the adventurous world of sport utility and crossovers. But we're about more than just cars. We're about crafting an exceptional experience that goes beyond the road.

Here at Hyundai Canada, we don't just hire team members; we embrace a team of individuals who are the driving force behind our growth and our unique culture. We're a dynamic, fast-paced environment where each day unfolds with fresh opportunities and exciting challenges. Our award-winning culture thrives on innovation, the exchange of new ideas, and a relentless pursuit of pushing boundaries.

WHAT YOU WILL DO
The overall responsibility of this position is to collaborate with dealers to improve their understanding of warranty policies and procedure so they can actively utilize their authorization levels to improve timeliness or repairs and contribute to improve customer experience. In addition, following a full audit by Hyundai Auto Canada, the Warranty Support Manager is responsible to ensure action plans are being executed and improvement areas identified in the audit are being addressed.
HOW YOU WILL MAKE AN IMPACT
- Support the dealer warranty administration practice to eliminate dealer service department process issues through investigation, corrective actions and reporting.
- Responsible for ensuring the Company’s Service policies and procedures are implemented by the dealer body.
- Analyze and pre-approve warranty repairs requiring PWA and cost reduction, including goodwill support/customer experience.
- Assist Dealer’s in processes to improve Service Operations and Claim Submission (Straight Time/Added on Operations/Connected Repairs.
- Claims adjudication in accordance with policy
- Dealership spot audits/training & process chargebacks
- Conduct meetings with Dealer Principals and Service Management team to review high warranty cost and serve as a consultant for dealer warranty cost control.
- Inspect warranty defects i.e. paint defects.
- Investigate dealer chargeback and non-payment disputes.
- Forward dealer issues to head office.
- Assist the dealer with warranty training and support
- Backup for Field Technical Specialist.

WHAT YOU WILL BRING TO THE ROLE
- 5 - 7 years of relevant experience in the same or similar positions. With automotive experience desirable
- Completion of an undergraduate degree... or an equivalent combination of experience and education.
- Excellent MS Office skills.
- Excellent oral and written communication skills.
- Strong organization skills.
- Technical automobiles knowledge required.
- Ability to work independently and travel on a regular basis.
- Excellent analytical and problem solving skills.
- Must maintain a valid driver's license and an acceptable driver's abstract

WHAT HYUNDAI CANADA CAN OFFER YOU
- Work Culture
- Benefits Start Day One
- Leasing Program
- start times and Hybrid working environment
- Matching
- and Parental Leave Top-Up
- Development and Mentoring Program
- Reimbursement Support

WHAT HAPPENS NEXT
STILL INTERESTED? WHY NOT APPLY?
If you are excited about this role, the automotive industry, or Hyundai Canada, why not apply? Even if you don’t meet every item listed above, or if you have never worked in automotive, we would love to hear from you. The secret to our recruitment success, real humans are reviewing resumes. There are no bots or algorithms in our process, so why not give it try and let us get to know you?
Sommaire du poste
Dans l'ensemble, la responsabilité de ce poste est de collaborer avec les concessionnaires dans le but d'améliorer leur compréhension des politiques et procédures de garantie afin qu'ils puissent utiliser activement leurs niveaux d'autorisation pour améliorer les délais ou réparations et à contribuer à améliorer l'expérience client. De plus, après un audit complet par Hyundai Auto Canada, le responsable du soutien des garanties devra s'assurer que les plans d'action sont exécutés et que les secteurs d'amélioration identifiés dans l'audit sont pris en charge.
Principales responsabilités
- les pratiques d'administration des garanties des concessionnaires dans le but d'éliminer les problèmes de processus du département du service des concessions grâce à des enquêtes, actions correctives et rapports.
- de s'assurer que les politiques et procédures de service de la compagnie sont mises en œuvre dans le réseau de concessionnaires.
- et préapprouver les réparations sous garantie nécessitant une préautorisation de travail et une réduction des coûts, incluant un soutien aux autorisations de courtoisie accordées par les concessionnaires et à l'expérience client.
- aux

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