Claims Agent

Claims Agent

9005 Boul du Quartier, Brossard, QC J4Y 0A8, 9005 Boul du Quartier, Brossard, Quebec, Canada Req #3030 Thursday, July 25, 2024

Join our team

Metro Supply Chain (MTH) is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14 million square feet in 98 sites across North America and Europe with a team of 6,000, it is the largest privately-owned supply chain solutions company based in Canada.

JOB SUMMARY

Reporting to the Claims Manager, the job holder has the mandate to collect complaints and claims - goods and / or property.

RESPONSIBILTIES

Investigation / analysis of damages and interests Responds to customer questions within the framework of his knowledge Listening, analyzing, and diagnosing the nature of the problems Support and take responsibility for resolving customer issues at the first point of contact within their role Ensure customer satisfaction Thoroughness in clerical manual tasks Is committed to maintaining harmonious relationships with customers and the internal team Ability to solve practical problems using several tangible variables in situations where current standards are limited. Others related tasks

EXPERIENCE

Experience in the insurance industry (complaints and claims) Claims assessment Customer service Good ability to argue and reason in litigation.

COMPETENCIES

Customer Centricity Fostering Culture Collaboration Problem Solving & Decision Making Managing Through Change Developing Self & Others Planning & Results Orientation Communication Always Improving Mindset Business & Financial Savvy

EDUCATION

College diploma or equivalent experience 

Why Join Us

Work in an environment where safety is our first priority The opportunity to build a career with a growing company Medical, dental, and vision coverage for you and your family Life and disability insurance Wellness programs to support your family’s well-being A Retirement Savings Program with a company match Company team wear allowance Employee Appreciation Day Company sponsored social events Community volunteering 

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