IT Support Agent

5 days ago

Brossard, Canada Nortera Full time

Joining Nortera means choosing opportunities to grow together

As the North American leader in ready-to-cook vegetables, we are committed to contributing to the well-being of society by providing access to healthy and sustainable food.

Nortera produces major private and retail brands and markets its own brands Arctic Gardens and Del Monte.

**Why choose Nortera**:

- Competitive salary, annual bonus and vacation policy;
- Flexible work schedule in hybrid mode;
- Complete range of social benefits (telemedicine) and employee assistance program (EAP);
- Possibility of contributing to an RRSP with employer contribution;
- Participation in a volunteer day at the employer's expense;
- Reimbursement for tuition fees and physical activity;
- Environment that fosters learning and professional development;
- Opportunities to work on inspiring projects in a growing company

**Your daily role**:
The incumbent helps resolve problems by performing diagnostic tests or remotely on their computers. He/She will be required to play a first-level role in providing an exceptional customer experience.

**THE ROLE**:

- Evaluate the severity level of requests and prioritize accordingly;
- Resolve queries according to your level of knowledge of possible solutions and according to the available documentation;
- Proceed to distribute more complex requests to those responsible for the solutions in place;
- Follow up on open requests and take action to ensure their complete processing as quickly as possible;
- Ensure the recovery and follow-up of requests that have been processed outside of office hours.

**Your profile**
- **Minimum 1 year of experience in an IT support position;**:

- ** AEC in computer science or any other combination of relevant training and experience;**:

- ** Strong computer skills and ability to troubleshoot/diagnose hardware, software and network issues;**:

- ** Patience and excellent communication skills;**:

- ** Sense of organization and priorities;**:

- ** Attention to detail - ability to actively listen and identify the problem from the customer's description;**:

- ** Motivated and committed to constant learning in the IT environment;**:

- ** Ability to work on multiple tasks simultaneously;**:

- ** Bilingualism (spoken/written) French and English;**:

- ** Knowledge of the Google suite (G Suite);**:

- ** Knowledge of JIRA Service Desk.**:
**We’re looking for people like you**

**Come grow with Nortera

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