IT Support Specialist

6 months ago


Brossard, Canada Nortera Full time

Joining Nortera means choosing opportunities to grow together

As the North American leader in ready-to-cook vegetables, we are committed to contributing to the well-being of society by providing access to healthy and sustainable food.

Nortera produces major private and retail brands and markets its own brands Arctic Gardens and Del Monte.
- Competitive salary, annual bonus and vacation policy;
- Flexible work schedule in hybrid mode;
- Complete range of social benefits (telemedicine) and employee assistance program (EAP);
- Possibility of contributing to an RRSP with employer contribution;
- Participation in a volunteer day at the employer's expense;
- Reimbursement for tuition fees and physical activity;
- Environment that fosters learning and professional development;
- Opportunities to work on inspiring projects in a growing company

Under the guidance of the Jira administrator & Senior support specialist and supervision of the IT Support Manager, the IT Support Specialist is responsible for supporting escalations of Lev 1 agents, backup of lev 1 agents and creation and auditing of all accounts. The incumbent is called upon to play a leading role in delivering an exceptional customer experience.

THE ROLE:

- Support and escalation for Level 1 including back up when necessary;
- Support of the Central System including EDI;
- Account Management (Google, AD, MXP/BB and PIM);
- Security KPIs to include (30 day inactive, HR Termination reports for US and CA and management of RSA licenses);
- Back up for Jira Admin;
- Follow up on open requests and take action to ensure full processing in the shortest possible time;
- Participation in IT Projects when required.
- 2 years experience in a help desk position;
- AEC in Computer Science or any other combination of training and relevant experience;
- Strong computer skills and the ability to troubleshoot and diagnose problems with hardware, software and network;
- Patience and excellent communication skills;
- Sense of organization and priorities;
- Attention to detail-ability to listen actively and identify the issue from the customer’s description;
- Motivated and committed to learning the ever changing evolution of technology;
- Ability to communicate effectively in French and English (spoken/written); Knowledge of Google Suite
-Knowledge of JIRA Service Desk.

**We’re looking for people like you**

**Come grow with Nortera



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