Technical Support Specialist
2 weeks ago
Job Overview
">Anny Tye LTD is seeking a skilled Help Desk Analyst to join our team. As a key member of our technical support department, you will be responsible for providing excellent customer service and technical assistance to our users.
">Responsibilities
">- ">
Provide technical support to users via phone, email, or in-person.
">">Analyze and resolve technical issues related to computer hardware, software, and network connectivity.
">">Maintain accurate records of technical incidents and resolutions.
">">Collaborate with other technical teams to identify and implement solutions to recurring technical issues.
">">Stay up-to-date with the latest technology trends and advancements.
">">Develop and maintain knowledge base articles and documentation to support users.
">">Assist in training and onboarding new employees.
">">Perform Web-server backup and recovery operations.
">">Provide business systems, network, and Internet support to users.
">">Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
">">Manage incidents and provide timely updates to users.
">">Participate in regular team meetings to discuss ongoing projects and share knowledge.
">">Engage in continuous learning and professional development to enhance technical skills.
">">Contribute to process improvements and implement changes as needed.
">">Adhere to company policies and procedures.
">">
Requirements
">To succeed in this role, you should have:
">- ">
A strong understanding of computer systems, networks, and software applications.
">">Excellent communication and interpersonal skills.
">">The ability to work effectively in a fast-paced environment.
">">Strong analytical and problem-solving skills.
">">A high level of accuracy and attention to detail.
">">The ability to multitask and prioritize tasks efficiently.
">">A passion for continuous learning and professional development.
">">Demonstrated experience working in a help desk or technical support role.
">">
What We Offer
">We offer a competitive salary range of $45,000 - $55,000 per year, depending on experience. You will also receive:
">- ">
Ongoing training and professional development opportunities.
">">A dynamic and supportive work environment.
">">The opportunity to work with a talented team of professionals.
">">A comprehensive benefits package, including health insurance, dental insurance, and vision insurance.
">">
About Anny Tye LTD
">Anny Tye LTD is a leading provider of innovative solutions and services. We are committed to delivering exceptional results and exceeding our customers' expectations. Join our team and be part of a collaborative and dynamic work environment.
">Estimated Salary: $50,000 per year
">Location: [Not specified]
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