IT Technical Support Engineer

22 hours ago


Calgary AB, Canada Neilson Financial Services Full time

At Neilson, we’re dedicated to helping families secure financial protection for their loved ones with a range of life insurance options.
Neilson is a leading provider of innovative, simple and great-value direct life insurance products. You may have come across some of our brands such as Cover Direct and Seniors Choice.
We have evolved from our origins in the UK, where the business was launched in 2012, to become an award-winning international operation and leader in the global life insurance market. As a Support Engineer, you will manage and maintain computer assets within the Neilson Group, overseeing asset deliveries, returns, and orders. Additionally, you will proactively assist with various projects, security tasks, and application support tickets raised by Neilson employees.
Provide 1st and 2nd line technical support to users.
Handle administrative tasks, including license and permission management, security protocols, and archiving.
Build and configure laptops and workstations, deploying necessary software as required.
Offer IT support to users with varying levels of technical knowledge and competence.
Deliver remote technical support to Neilson Group users.
Manage asset lifecycle, including onboarding/offboarding, purchasing, and delivery of equipment.
Coordinate logistics for asset provisioning and retrieval, including shipping and managing asset deliveries and returns.
Research, manage, and process asset orders while maintaining relationships with suppliers.
Show enthusiasm for learning and developing skills in T-SQL and database management.
Provide 1st line application support.
Proactively identify opportunities for automation and process improvements.
Experience in 1st and 2nd line Service Desk or IT Support environments.
Strong administrative skills with exceptional attention to detail.
Proven experience in asset management.
Proficiency with Office 365 cloud technologies, including SharePoint, Exchange, Intune, and Teams.
Advanced Windows desktop skills, particularly with Windows 11.
Solid understanding of software and hardware, with the ability to identify and resolve issues effectively.
Proficiency in any programming language.
Experience with Meraki networking equipment.
Familiarity with physical access control security systems.
Ability to write and understand SQL/MySQL queries.
Experience in providing application support using SQL databases.
We strive to make our job application process accessible to all individuals, including those with disabilities. If you require accommodation at any stage of the application, interview, or selection process, please contact our Human Resources department. Our commitment to diversity and inclusion is fundamental to our company culture.



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