Manager of Victim Services

2 weeks ago

Edmonton, Canada Action Coalition on Human Trafficking Alberta (ACT Alberta) Full time

**Job Title**:Manager of Victim Services
- **Reports to**:Executive Director
- **Job Types**: Full-time (37.5 hours per week), contract, dayshift
- **Start Date**:As soon as possible
- **End Date**:One-year renewable contract
- **Location**:Edmonton, AB preferred, though Calgary will be considered (hybrid remote/in-office)
- **Travel**:25-50% (required) with the potential to be higher
- **Benefits**:ACT Alberta offers a competitive benefits package, flexibility, and work/life balance, in addition to sick days, personal days, and vacation days

**______**:

- **SUMMARY**:_

The Manager of Victim Services is a management role that oversees the delivery of ACT Alberta’s community-based Victim Services Unit. They have accountability for both quality and ethical considerations and assist the Victim Response Coordinators (VRC) in the performance of their job duties. Additionally, this position is a front-line role that works directly with victims and survivors of human trafficking.

**______**:

- **DUTIES AND RESPONSIBILITIES**:_

**Leadership**:

- Provide direction, supervision, and management to staff. This includes relational leadership and coaching, technical skill building, and management logistics (e.g., reviewing and approving timesheets, expense claims, monthly reports, etc.).
- Build cohesion, collaboration, empathy, and engagement across departments and regions.
- Ensure that the case management data is meticulously tracked, reviewed, and aggregated to provide critical data on program success and trends in human trafficking. This includes holding accountability for client confidentiality, data security, ethical considerations, privacy rights, and procedures.
- Manage all client-related budgetary costs, team travel expenses and reimbursements, and departmental costs, in coordination with the Executive Director.
- Actively participate in management meetings and advise the Executive Director regarding program strategy. Identify gaps and barriers and develop strategies for resolution. Identify and manage risks.
- Responsible for program development, including but not limited to: intake processes, defining the scope work, identifying guidelines to protect staff’s physical and psychological well-being, and determining priorities and strategies for engaging provincial stakeholders.
- Ensure ethical service delivery and adherence to Alberta College of Social Workers’ Best Practices.

**Stakeholder Relations**:

- Develop, lead, and evaluate relevant strategies, guidelines and practices for partnership development, victim assistance, and related activities.
- Manage the development and maintenance of all inter-agency Case Management Agreements and program-driven Memorandums of Understanding (MOUs) related to case management.
- Provide leadership and guidance in ACT Alberta’s network of program stakeholders, including all stakeholder meetings, relationship building, and collaborative response practice.
- Oversee the accuracy and maintenance of ACT Alberta’s stakeholder list related to case management.

**Case Management**:
Manage a small case management portfolio and provide critical supports to persons who have experienced human trafficking. This includes, but is not restricted to, the following responsibilities:

- Offer person-centred, trauma-informed, and culturally sensitive services;
- Coordinate response teams, case conferences, meetings, and case debriefs;
- Empower individuals to access available resources by contacting or phoning supports directly, or searching for information online;
- Provide support during crisis/emergency situations by utilizing de-escalation techniques and/or motivational interviewing skills as appropriate;
- Help clients to directly meet immediate needs, including food security, financial supports, and social inclusion by means of education or direct referrals;
- Assist clients in meeting their medical and social needs in the community, including transportation and support with external appointments;
**______**:
**QUALIFICATIONS**:_

**Professional Designation**:

- Active registration in good standing with the Alberta College of Social Workers (ACWS).

**Education and Experience**:

- A graduate or advanced degree in social work, or an undergraduate degree with extensive experience.
- 4-7 years of casework experience with individuals with complex needs.
- Extensive experience managing front-line staff.
- Extensive experience in multi-sectoral collaborations, network building, community engagement, and consensus-building.
- Standard First Aid would be considered an asset.
- A Class 5 non-GDL driver’s license, a clean driver’s abstract, and a personal vehicle that can be used for work purposes with $2 million liability insurance are required.

**Physical Requirements**:

- Ability to travel throughout Alberta, including some overnight and multi-day trips. Occasional driving as part of work duties.
- Ability to access rural areas that may include unpaved areas/roads/

  • Victims Services Outreach Worker

    7 days ago

    Edmonton, Canada CEASE: Centre to End All Sexual Exploitation Full time

    **About us** CEASE: Centre to End All Sexual Exploitation is a small business in Edmonton, AB T5N 1M6. We are professional and agile. Our work environment includes: - Modern office setting CEASE: Centre to End All Sexual Exploitation is looking for a full-time Victims Services Outreach Worker for a 6 month contact with the possibility of extension. This...

  • Contract Manager

    7 days ago

    Edmonton, Canada Government of Alberta Full time

    **Job Information** Job Requisition ID: 53330 Ministry: Public Safety and Emergency Services Location: Edmonton Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Permanent/Temporary: Permanent Scope: Open Competition Closing Date: February 19, 2024 Classification: Manager, Zone 2 **Salary**: $3,147.32 to $4,235.37 bi-weekly ($82,145 -...

  • Remote Data Entry Associate

    Found in: Talent CA C2 - 1 week ago

    Edmonton, Canada Hiring Manager Full time

    DescriptionOur company excels in delivering comprehensive data entry services tailored to meet the unique needs of our clients. Leveraging cutting-edge technology, our team of skilled professionals ensures accurate and timely data processing.If you have a passion for data management, a keen eye for detail, and thrive in a remote work environment, this...

  • Manager, Training Standards

    Found in: Talent CA 2 C2 - 2 weeks ago

    Edmonton, Canada Government of Alberta Full time

    Job Information Job Title: Manager, Training Standards Job Requisition ID: 57281 Ministry: Public Safety and Emergency Services Location: Edmonton Full or Part-Time: Full-Time  Hours of Work: 36.25 hours per week Regular/Temporary: Regular Scope: Open competition Closing Date: April 27, 2024 Classification: Manager Zone 2 Salary: $3,147.32 to $4,235.37...

  • Caseworker, Nalah

    7 days ago

    Edmonton, Canada Edmonton John Howard Society Full time

    **Full-Time Employment Opportunity** **Job ID 24-023EJHS** **Company Overview**: For over 70 years, EJHS has been rooted in community safety and this will continue to be our focus. We offer individuals and families a chance to heal and reintegrate into the community from justice and related systems. Our new strategic direction is about building on our rich...

  • Threat Assessment Program Manager

    4 days ago

    Edmonton, Canada University of Alberta Full time

    **RMS UofA Protective Services**: - Competition No. **A100151562** - Closing Date **Jul 31, 2023** **This posting is open to current employees at the University of Alberta only. Please indicate your internal status using the "Advertisement" drop down menu when applying** This position is a part of the Association of the Academic Staff of the University...

  • Staffing Services Manager

    1 day ago

    Edmonton, Canada Alberta Health Services Full time

    **Your Opportunity**: Reporting to the Director, Edmonton Zone Staffing Services, Provincial Staffing Services, the Staffing Service Manager is responsible for; performance results, organization and direction of the Staffing Service Centre (SSC), while providing leadership to the scheduling teams and fostering a positive work environment that is focused on...

  • Field Services Manager

    15 hours ago

    Edmonton, Canada Government of Alberta Full time

    **Job Information**: Job Requisition ID: 45784 Ministry: Education Location: Edmonton Full or Part-Time: Full-time (Permanent) Hours of Work: 36.25 hours per week Regular/Temporary: Permanent Scope: Open Competition Closing Date: August 8, 2023 Classification: Management Manager Zone 2 **About Us**: Alberta Education supports students, parents,...

  • Manager, Corporate Services

    1 day ago

    Edmonton, Canada Government of Alberta Full time

    **Job Information**: Job Requisition ID: 45468 Ministry: Elections Alberta Location: Edmonton Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Regular/Temporary: Ongoing Scope: Open Competition Closing Date: July 13, 2023 at 11:59 PM MDT Classification: Management Manager Zone 1 **About Us**: The mandate of Elections Alberta is to...

  • Police Review Commission Analysts

    7 days ago

    Edmonton, Canada Government of Alberta Full time

    **Job Information** Job Requisition ID: 53403 Ministry: Public Safety and Emergency Services Location: Edmonton Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Permanent/Temporary: Temporary (until Feb 2026) Scope: Open Closing Date: February 9, 2024 Classification: Program Services 4 Market Adjustment **Salary**: $2,757.39 to $3,604.17...

  • Manager - Service Performance Monitoring

    3 days ago

    Edmonton, Canada Alberta Health Services Full time

    **Your Opportunity**: Alberta Health Services (AHS) has an excellent opportunity for you! Are you a leader with proven organizational, and project management skills? Do you have the ability to build solid, collaborative relationships with a variety of internal and external partners? Are you passionate about providing safe, patient-focused, quality health...

  • Corporate Services Manager

    5 days ago

    Edmonton, Canada Métis Nation of Alberta Full time

    **Corporate Services Manager** **Location**:Provincial Head Office in Edmonton (On-site) **Position Status**: Full Time (40 hours per week), Permanent **The Organization** **The Opportunity** **Key Responsibilities** - Create and implement office services and operations processes and procedures. - Develop, update, maintain and review process development...

  • Executive Assistant

    Found in: Jooble CA O C2 - 1 week ago

    Edmonton, AB, Canada REACH Edmonton Council for Safe Communities Full time

    The Alberta Centre to End Trafficking in Persons (ACETIP) is a not-for-profit organization that works in collaboration with community-based organizations and in partnership with the Ministry of Public Safety and Emergency Services to ensure the most effective supports are available for the victims and survivors of human trafficking. ACETIP works with law...

  • Manager, Conservation and Construction Services

    15 hours ago

    Edmonton, Canada Government of Alberta Full time

    **Job Information**: Job Requisition ID: 42523 Ministry: Arts, Culture and Status of Women Location: Edmonton preferred. Calgary negotiable. Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Regular/Temporary: Regular Scope: Open Competition Closing Date: August 18, 2023 Classification: Manager Zone 2 **About Us**: The Ministry of...

  • Manager, Contracts

    3 days ago

    Edmonton, Canada Government of Alberta Full time

    **Job Information** Job Requisition ID: 55009 Ministry: Arts, Culture and Status of Women Location: Edmonton Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Permanent/Temporary: Permanent Scope: Open Competition Closing Date: March 20, 2024 Classification: Manager Zone 2 **Salary**: $3,147.32 to $4,235.37 bi-weekly ($82,145 -...

  • Recoveries Supervisor

    4 days ago

    Edmonton, Canada Government of Alberta Full time

    **Job Information**: Job Requisition ID: 41893 Ministry: Treasury Board & Finance Location: Edmonton Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Regular/Temporary: Regular Scope: Open Competition Closing Date: May 15, 2023 Classification: Administration 2 **About Us**: Treasury Board and Finance, Edmonton - Tax and Revenue...

  • Licensed Store Manager 3

    Found in: Jooble CA O C2 - 2 weeks ago

    Edmonton, AB, Canada ESSILORLUXOTTICA GROUP Full time

    Store # : 000920 LensCrafters Position: Full-Time By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career. LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher...

  • Operations Manager

    3 days ago

    Edmonton, Canada Global hire Placement Services Full time

    Education: Bachelor's degree - Experience: 2 years to less than 3 years **Tasks**: - Direct and advise staff engaged in providing records management, security, finance, purchasing, human resources or other administrative services - Direct and control corporate governance and regulatory compliance procedures within establish - Plan, administer and control...

  • Provincial Prosecutor

    7 days ago

    Edmonton, Canada Government of Alberta Full time

    **Job Information**: Job Requisition ID: 37732 Ministry: Justice Location: Edmonton and Calgary Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Regular/Temporary: Regular Scope: Open Competition Closing Date: March 13, 2023 Classification: Subsidiary 02B 3625 Program Services 4 Market Adjustment **About Us**: The Alberta Crown...

  • operations manager

    Found in: Talent CA 2 C2 - 2 weeks ago

    Edmonton, Canada Global hire Placement Services Full time

    Education: Bachelor's degreeExperience: 2 years to less than 3 yearsTasksDirect and advise staff engaged in providing records management, security, finance, purchasing, human resources or other administrative servicesDirect and control corporate governance and regulatory compliance procedures within establishPlan, administer and control budgets for client...