Help Desk Technician

3 days ago


Toronto, Canada Trusthire Solutions Full time

Job Title**:Helpdesk Tech**
Location: Toronto, Downtown - **On Site - 24 -30 hours /week**
Pay Rate: $ 25-29/hr + Benefits (from day 1) + Parking

**Must have Mac Book, iPhone, iPad, Google Suites, Ticketing System experience & basic Audio Video**

Schedule: Tuesday - Wednesday & Thursday, 8 am - 4 pm (Onsite) 24-30 hrs/week
Schedule: 30 hours per week

Job Responsibilities:

- End-user hardware and software troubleshooting
- Windows OS, Apple OS X, Chrome OS (Chromebooks), iOS, Android
- Zoom, Google Suite, Google Meet, Google Slides, Keynote, Jamf.
- Monitor and accessory deployment/collection.
- Imaging/Provisioning Laptops/Workstations (not 100% required).
- Face-to-face support experience. Working with end users to solve IT problems.
- Laptop & mobile device deployments.
- Upgrading broken devices or any damaged devices.
- Workstation Sweeps - Resetting monitors on a weekly basis.
- Ensure workstation monitors are functioning along with peripherals.
- Inventory and counts of all peripherals, computers, printer toners, accessories, and any misc. assets.
- Maintain Storage room assets and counts.
- Interfacing with users to troubleshoot software issues.
- Printer management and preventative maintenance.
- E-waste.
- Wipe all devices before e-wasting.

Nice To Have Qualifications / Experience:

- A+ Certification: Preferred but not mandatory.
- Inventory Systems: Experience with inventory management systems.
- Ticketing Systems: Familiarity with IT ticketing systems.

Parking and other benefits are provided.

Please submit answer of following questionnaire with resumes.

This is must requirement from client.

Please walk me through the process of re-imaging a Mac

Mac with Apple silicon

Intel-based Mac with the Apple T2 Security Chip

Intel-based Mac without the Apple T2 Security Chip

How do you transfer Android contacts to an iPhone?

1. A SIMPLE AND POWERFUL WAY INVOLVES USING APPLE’S “MOVE TO IOS” APP.

2. A SIMPLER WAY IS TO SYNC VIA GOOGLE CONTACTS.

If Google Sync is not turned on

Once Google Sync is turned on

3. EXPORTING MANUALLY USING A VCF FILE.

4. TRANSFER FROM SIM CARD

What are your immediate next steps if a PC blue screens?

Are you familiar with Google Suite ?.

What ticketing systems have you used in the past?

What was the volume of tickets that you received daily?

Have you worked in a predominantly Mac environment in the past?

For More information, please reach out at 905-960-5004

**Job Types**: Full-time, Permanent

Pay: $25.00-$29.00 per hour

Schedule:

- Monday to Friday

**Experience**:

- IT support: 1 year (preferred)

Licence/Certification:

- CompTIA A+ (preferred)

Work Location: In person


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