Intermediate - Service Desk Technician
7 months ago
Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure.
We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.
This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, there are flexible working arrangements so you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at Questrade.
What’s in it for you as an employee of QFG?
- Health & wellbeing resources and programs
- Paid vacation, personal, and sick days for work-life balance
- Competitive compensation and benefits packages
- Hybrid and flexible work arrangements
- Career growth and development opportunities
- Opportunities to contribute to community causes
- Work with diverse team members in an inclusive and collaborative environment
What’s it like working as a Intermediate - Service Desk Technician at Questrade?
The Intermediate Service Desk Technician handles break/fix, configuration issues, troubleshooting, software installations, and hardware repair (coordinating vendor warranty services). You will also handle escalated issues that junior technicians are not equipped to handle, and relay or collaborate on an asset more complex issues with Senior Service Desk technicians. The Intermediate Service Desk Technician is also able to research and implement fixes for new issues.
Need more details? Keep reading
**In this role, responsibilities include but are not limited to**:
- Perform repairs, upgrades and other related services for Windows 10, macOS, and mobile devices
- Use mobile device management (MDM) software to manage macOS devices
- Maintain, analyze, troubleshoot, and repair PC and Mac related hardware and peripherals
- Engage vendor support contacts to resolve technical problems with desktop computing equipment and software
- Create and maintain documentation on projects and recurring procedures
- Provide support for meeting room and audio visual systems on-premises
- Provide telephony support for Genesys and Zoom
So are YOU our next Intermediate - Service Desk Technician? You are if you
- Demonstrated experience working with Windows 10 as well as macOS in a business environment.
- Proven experience administering Google Workspace & Microsoft Office (Productivity Application Suites)
- Ability to install, configure, administer and troubleshoot a wide range of desktop hardware and software
- Proven working experience with Remote Control Software such as BeyondTrust (Bomgar) and Remote Desktop Connection
- Experience troubleshooting computer peripherals such as external monitors
- Experience with troubleshooting and supporting mobile devices
- Basic understanding of PowerShell, experience scripting in PowerShell an asset
- Experience creating and administering accounts in Active Directory
- Experience with Microsoft Intune and Apple Business Manager
Sounds like you? Click below to apply #LI-CP1
At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.
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