Operations Manager

2 weeks ago


Ottawa, Canada Webber Full time

**Position Summary**:
Assist in managing the day to day operations to ensure the standards of the contract are met in a cost effective, safe and efficient manner. Assist in preparing and implementing asset management and maintenance programs in accordance with approved operating guidelines and budget. Responsible for the development, implementation and management of Ferrovial Services U.S., Inc.'s management system. Maintain the management systems certifications under ISO 9001, ISO 14001 and OHSAS 18001 for the business unit. Ensure compliance with Ferrovial Services U.S., Inc.'s Global Standards.

**Primary Duties and Responsibilities**:

- Collaborate with the Contract Manager to provide structure, support, administrative systems and methodologies to meet contract obligations in relation to quality, safety, environmental aspects, contractor agreements, procurement, cost control, scheduling and estimating management processes and procedures.
- Establish and leverage effective relationships with the client, subcontractors and suppliers.
- Prepare monthly reports (OPS, HSE, Change Order Summary, Extra Work)
- Responsible for ownership of CPAR (Non-Conformances); Monitor deliverables schedule; Ensure legislation and regulatory compliance; Monitor daily operations to ensure contractual compliance.
- Facilitate the development of training in Quality Assurance, Health & Safety, Environmental aspects & Continual Improvement requirements.
- Make recommendations to the Contract Manager to ensure that, in implementing the management system, appropriate resources and training is provided.
- Work closely with other business groups (including Asset Management, Operations, & HSE Group) within Ferrovial Services U.S., Inc. to ensure governance and key business processes are implemented, accessible and continually improved upon to ensure best practice within the business.
- Establish, implement and monitor the expected outcomes of the HSE Hazard Register.
- Support Operations group with incident & near miss investigations and correcting identified deficiencies and/or actions.
- Identify quality system risks and work with the Manager & Quality Workgroup to implement appropriate risk control measures.
- Ensure governance processes are implemented across the business unit to guarantee HSE and other key business processes, regulations and legislation requirements are understood, implemented and monitored.
- Report as required statistical information to the HSE Manager on at least a monthly basis.
- Comply with the requirements of the Global Management System and provide input and proactive participation into its review.
- Development of Industry/Site procedures and documents to meet with requirements of Ferrovial Services U.S., Inc.'s Global Standards and contractual requirements. Ensure all new contracts/sites are addressed by the management system.
- Ensure wherever practicable, operating procedures and system documents are uniform and are utilized at all levels.
- Act as designated representative in all quality related matters for the operations.
- Participate in the continuous improvement process. (Changes that could reduce cost, increase productivity or improve quality, safety & environmental practices are actively encouraged).
- Maintain high-level customer satisfaction and strong relationships with all key working personnel.
- Foster and promote an attitude of continuous improvement and encourage the use of continuous improvement concepts in the workplace.
- Report monthly on the status and system performance of the Group to Manager, and Industry & Site Managers as necessary.
- Ensure that the changes/actions as determined in the reviews are implemented within the Group.
- Schedule, perform and report on internal audits in order to verify that the site operational management systems comply with the requirements of ISO 9001, ISO 14001 and OHSAS 18001, Industry/Site documents and procedures, and have been effectively implemented, complied with, and provides Ferrovial Services U.S., Inc. with a means to meet its goals and objectives.
- Ensure that corrective actions raised are implemented effectively and in a timely manner.
- Provide a center of expertise on quality related issues to both Operational staff and Technical Support Coordinators.
- Safety comes first Required to complete work in a safe, efficient and accurate manner.
- Other duties (not listed) may be assigned to this job at any time.

**Knowledge, Skills & Abilities**:

- Working knowledge of asset management and road maintenance, repair, and/or construction.
- Ability to adapt to a constantly changing environment.
- Ability to negotiate, coordinate and plan effectively.
- Strong problem solving and communication skills.
- Ability to manage and organize multiple priorities, maintain a significant customer focus and positive customer service attitude.
- Demonstrated knowledge of safety policies and regulations to ensure duties of self and others are performed



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