Operations Manager
2 weeks ago
**Job Description**:
Operations Manager - Extendicare West End Villa (soon-to-be Extendicare Crossing Bridge)
At Extendicare, we believe that working as a team and celebrating achievements creates an environment that allows us to reach our potential. As a valued member of our leadership team, you will assume ultimate responsibility for providing high quality care while maintaining a safe and healthy environment for residents and staff. If you’re passionate about leading a team that is committed to quality care and driven by innovation and growth, join us
Applications are invited for the Permanent Full-Time position of Operations Manager at Extendicare West End Villa (soon-to-be Crossing Bridge, 256 beds facility located to Stittsville) located in Ottawa, Ontario.
What you’ll be doing:
Lead administrative team to deliver seamless and quality services for residents, families, and employees.
Process and verify invoices, payments and remittances related to 3rd party providers, including agency staffing and independent contractors. Maintain external vendor relationships.
Ability to work in a fast-paced environment with changing priorities, have exceptional time management skills and to perform well under pressure with tight deadlines.
Demonstrates technical knowledge and experience working with Workday, PointClickCare or cloud-based software preferred.
Demonstrates strong communication and interpersonal skills with internal and external stakeholders of the organization.
Knowledge and experience with office and computer equipment.
Handle payments from families and all queries concerning billings from residents and /or families; manage resident intake, setup, on-going billing, collections, and discharges.
Maintain and update resident and employee census records; ensures confidentiality of all financial, personnel and resident data; Create and communicate job postings for home/facility positions.
Adheres to established policies and procedures regarding quality assurance, fire, occupational health and safety, environment, and infection control.
Acts as a Subject Matter Expert to Hiring Managers at the facility level on effective recruitment and onboarding best practices and manage end to end recruitment processes while coordinating new hire packages and an exceptional onboarding and orientation experience specific to Business Office New Hires.
What you bring:
5 - 10 years of experience managing a fast-paced office/business environment.
Post-secondary diploma/certificate in office or business administration, bookkeeping, accounting or equivalent.
Strong data analytics with high attention to detail; critical thinker.
Pro-active and solutions focused individual with ability to foresee issues and correct them before they turn into large issues.
Knowledge of Occupational Health & Safety practices, principles, and legislation.
What you’ll get:
Continuous mentorship, support for life-long learning and growth opportunities
Opportunities for advancement and career growth within the organization
A rewarding and meaningful work experience where you can enrich your life and the lives of others.
Employee Family Assistance Program
Robust benefits package.
Extendicare is a leading provider of care and services for seniors throughout Canada. Through our network of over 115 operated senior care and living centers, as well as our home health care operations, we are committed to delivering care throughout the health care continuum to meet the needs of a growing seniors’ population in Canada. Our qualified and highly trained workforce of 23,700 individuals is united by a dedication to quality care and by our vision of being the best provider of senior care and services in Canada.
When you choose to build your career with Extendicare, you’re joining a team dedicated to making a difference. By focusing our energy on enriching the lives of our residents every day, we transform both the quality of their lives and the quality of our own work experiences.
Time Type:
Full time
- When you choose to build your career with Extendicare, you’re joining a team dedicated to making a difference. By focusing our energy on enriching the lives of our residents every day, we transform both the quality of their lives and the quality of our own work experiences.
- If you have a passion for caring, turn it into a rewarding career with Extendicare
Extendicare and affiliated organizations including our partner homes in Extendicare Assist, accommodate the needs of job applicants throughout its recruitment and selection processes upon request.
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