Reception Administrative Assistant
7 months ago
**About Us**
**At Coghlan’s**we make simple products that keep people smiling while they are outside. We achieve this by working hard to do the right thing for our customers, keeping it simple, supporting traditions and encouraging fun new experiences. We see a world where families and friends connect more deeply while outside.
From humble beginnings in 1959 we started with a single item to make toast while camping. From the camp stove toaster, we have grown our catalogue to include over 500 items across many categories - campfire cooking, fire starting, emergency items, insect protection, camp tools, ropes, bags and more.
We create products to make the outdoors safer and more enjoyable. Our products help people connect with each other and the outdoors and maybe even get lost in those special moments together.
**Job Purpose**
We feel confident knowing you are looking after our customers and guests. You create a welcoming and positive experience during interactions. Sharing product knowledge and working with customers to find solutions is a highlight to your day. You keep us tidy, organized, connected and on track. You are always ready to jump in to support a department when needed. Without you, we would be a little lost.
**Duties and Responsibilities**
- Manage inbound calls - direct calls, answer question, take messages
- Be the primary point of contact for customer inquires - log interactions, answer question, troubleshoot problems, collaborate with other departments, resolve issues/complaints, create orders and ship replacements
- Prepare postal, small parcel and courier service items
- Order office and lunchroom supplies
- Keep office supplies and lunchroom organized
- Provide administrative support to various departments including data entry, document filing, company calendar maintenance, invoice approval and invoice dispute resolution
- Plan and organize company event and gifts - holiday party, flowers etc.
- Manage season ticket subscription
- Develop strong understanding of product line
**Job Specifications and Requirements**
- Previous reception or order desk experience helpful
- Excellent written and oral communication skills
- Customer centric, self-motivated, problem solving, multi-tasking, communication, and interpersonal skills
- Moderate knowledge of MS Office products and ability to learn Coghlan’s Navision ERP
- Coghlan’s Family Fit
- we are hardworking, inclusive, uncomplicated, adaptive, experienced and helpful
- Knowledge and interest in the outdoors required
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Winnipeg, MB R3T 4C7: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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