Implementation Specialist

5 months ago


Burnaby, Canada ClearDent Full time

**About ClearDent**

ClearDent builds software and digital tools to help dentists manage all areas of their practice, letting them focus on providing great oral care. For over 20 years, we’ve been an industry leader in streamlining and elevating oral healthcare for patients and doctors alike. As we begin to offer cloud solutions to clinics, hospitals, and operating theatres, we’re looking for flexible and creative talent to join our team and modernize dental offices across North America.

**About the Role**

This is a full-time role based in British Columbia. The Implementation Specialist ensures a smooth onboarding experience for our customers by providing project management, coordination and training.

**Responsibilities**
- Analyze business processes and guide customer to ensure a smooth transition to ClearDent’s systems
- Perform on-site training, remote training, and consultative services
- Create educational materials and conduct webinars
- Build lasting relationships with our customers to ensure success
- Maintain accurate histories of customer contacts and training records in our CRM system
- Other duties as assigned by the Manager

**Key Qualifications**
- 2 years dental experience is required
- 1 year of training experience or equivalent
- Public speaking skill
- Independent worker
- Ability to train in a variety of settings, and to a variety of experience levels.
- Strong customer relationship building skills.
- Organization and accurate recording keeping are imperative in this role
- Preference is given to those with ClearDent software experience.
- Stand by our company values: Community, Creativity, and Courage.

**What We Offer**
- Competitive compensation
- Excellent benefits focused on your health, dental, and career development
- Hybrid work option
- Opportunities to give back through social initiatives, volunteering, and community building



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