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Lead Implementation Specialist, Time

3 months ago

Burnaby, Canada ADP Full time

Time, Lead Implementation Specialist, HR Tech

ADP’s Implementation organization provides enterprise-level Payroll, HR, Time and Attendance, and Benefits Solutions to Major and national accounts. The Implementation Specialist (IS) is accountable for all aspects of assigned Payroll and Workforce Now (WFN) account setup, including analysis, configuration, validation, issue resolution, process training, initial live run(s) support, and turnover to Client Services. The IS must be capable of successfully implementing new business, platform conversions, and existing account reconfiguration (for example, spin-offs) while ensuring a high degree of client satisfaction and maintaining high productivity regardless of the processing platform or client-facing application involved. The IS works with medium to large-sized organizations, with no limit on the complexity or feature/functionality usage of the client. The role demands a solid foundation in project management given the size and complexity of the accounts assigned.

Responsibilities:

  • Time & Attendance Implementation: Implement and set up ADP's WFN methodology for clients, ensuring accurate and compliant Time system configurations.
  • Technical Expertise: Provide technical support and guidance to clients and internal team members on payroll configuration, analysis, and testing.
  • Training and Development: Assist in designing and delivering training programs for clients and internal team members on WFN implementation methodology and Time system configurations.
  • Project Support: Assist in managing multiple projects simultaneously, ensuring timely delivery, quality, and customer satisfaction. Identify and prioritize project tasks, allocate resources, and track progress against project milestones.
  • Risk Management: Identify and escalate critical issues to senior leadership as necessary. Develop and implement contingency plans to address potential project disruptions.
  • Communication and Collaboration: Collaborate with clients, internal stakeholders, and cross-functional teams to ensure effective communication, collaboration, and project delivery. Provide regular updates on project status, issues, and resolutions.
  • Quality Assurance: Participate in quality control processes to ensure accuracy, completeness, and compliance in payroll implementation projects.
  • Mentorship: Assist in mentoring and supporting less tenured team members in their technical development.

Knowledge, Experience and Skills

Education

  • Post-secondary education or related business experience
  • T. certification or technical background

Required:

  • 3-5 years of technical experience or relative field
  • Effective communication: verbal and written skills in English & French
  • Excellent client management and interpersonal skills
  • Ability to mentor, be resourceful, and be a strong team player.

Attributes:

  • Ability to organize, schedule, and facilitate effective meetings.
  • Ability to multitask, probe, analyze, and problem solve.
  • Detail-oriented and ability to follow through.
  • Strong organization, time management, and prioritizing skills.
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