Implementation Specialist

5 months ago


Burnaby, Canada Global Fleet Management Full time

Join our dynamic team at PosiTrace as an **Implementation Specialist** In this pivotal role, you'll be the welcoming face and guiding hand for new clients, seamlessly integrating them into the PosiTrace ecosystem. You're not just implementing accounts; you're crafting exceptional experiences that start our client relationships off on the right foot.

**Why This Role Matters**:
As an Implementation Specialist, **you're the bridge between sales success and customer satisfaction**. By working closely with our Account Executives, you ensure that each new client receives a personalized, thorough, and empathetic onboarding experience. Your technical prowess and outstanding customer service skills are key to activating the full potential of our partnerships.

**Who You Are**:
You're a customer-centric professional with a knack for empathetic communication and a talent for juggling various tasks with ease. Your patience and problem-solving skills shine when explaining complex systems in a user-friendly manner. With your experience in customer management and technical troubleshooting, you're ready to take on this vital role and contribute significantly to our client's success.

**Key Responsibilities**:

- Work collaboratively with Sales and Technical teams, advocating for the customer and minimizing roadblocks.
- Act as a product expert to support Account Executives during the sales cycle.
- Deliver engaging and informative training sessions via Google Meet.
- Develop and update onboarding documentation tailored to client needs.
- Maintain rigorous CRM hygiene, ensuring all customer communications and data are accurately recorded.
- Address client inquiries and technical issues promptly, ensuring a seamless onboarding and transition experience.
- Establish and nurture strong, loyal client relationships, preparing for a smooth handover to Account Management post-onboarding.
- Be the customers' advocate, minimizing obstacles and enhancing their experience.
- Proactively **identify and pursue upsell or cross-sell opportunities** with new customers, contributing to business growth.

**Skills and Qualifications**:

- At least 1-2 years of experience in presales, customer success, solutions consulting, account management, or similar roles.
- Technical mindset and ability to become a product expert
- Familiarity with CRM tools like HubSpot
- Demonstrated organizational prowess and exceptional communication skills.
- A confident presence combined with keen business insight and outstanding presentation abilities.
- Fluent in English

**Why Choose PosiTrace?**

At PosiTrace, we don't just offer jobs; we offer careers. With our team, you'll find opportunities for growth, a supportive and collaborative environment, and the chance to make a tangible impact on our customers' success.

We welcome all qualified applicants, prioritizing skill and character.

Ready to take the next step in your career? Let's talk.

**Benefits**:
Salary $55,000-$65,000 plus bonus

Extensive benefits plan



  • Burnaby, Canada Squirrel Systems Full time

    **We want to grow with you** Squirrel Systems is a hospitality technology pioneer. We are shaped by our history and driven to innovate. We believe in service, and stand behind our purpose of _enabling amazing guest experiences! _ We are big thinkers; we can’t stay still. We are constantly challenging the status quo. This goes for our technology and...


  • Burnaby, Canada ClearDent Full time

    **About ClearDent** ClearDent builds software and digital tools to help dentists manage all areas of their practice, letting them focus on providing great oral care. For over 20 years, we’ve been an industry leader in streamlining and elevating oral healthcare for patients and doctors alike. As we begin to offer cloud solutions to clinics, hospitals, and...


  • Burnaby, British Columbia, Canada ADP, Inc. Full time

    Job Summary:ADP is seeking an experienced Implementation Specialist to join our team. As an Implementation Specialist, you will be responsible for implementing and configuring ADP's Workforce Now (WFN) methodology for clients, ensuring accurate and compliant Time system configurations.Responsibilities:Time & Attendance Implementation: Implement ADP's WFN...


  • Burnaby, Canada ADP Full time

    Payroll, Senior Implementation Specialist, HR Tech ADP’s Implementation organization provides enterprise-level Payroll, HR, Time and Attendance, and Benefits Solutions to Major and national accounts. The Implementation Specialist (IS) is accountable for all aspects of assigned Payroll and Workforce Now (WFN) account setup, including analysis,...


  • Burnaby, Canada ADP Full time

    Time, Lead Implementation Specialist, HR Tech ADP’s Implementation organization provides enterprise-level Payroll, HR, Time and Attendance, and Benefits Solutions to Major and national accounts. The Implementation Specialist (IS) is accountable for all aspects of assigned Payroll and Workforce Now (WFN) account setup, including analysis, configuration,...


  • Burnaby, BC, Canada BCIT Full time

    Job Title: Program Implementation SpecialistAbout the Role:BCIT is seeking a skilled Program Implementation Specialist to join our team. As a key member of our Accessibility Services department, you will play a critical role in developing and integrating innovative academic communication equity and accessibility in post-secondary programs.Key...


  • burnaby, Canada ADP, Inc. Full time

    ADP is hiring a Sr. Implementation Specialist, Payroll.• Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?• Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse pers


  • Burnaby, British Columbia, Canada ADP Full time

    Senior Payroll Specialist Role OverviewAt ADP, we're seeking an experienced Senior Payroll Specialist to join our team. This role is responsible for providing exceptional payroll services to our clients, ensuring seamless implementation and ongoing support.Job Summary:The Senior Payroll Specialist will work closely with clients to understand their unique...


  • Burnaby, Canada ADP, Inc. Full time

    Time, Lead Implementation Specialist, HR Tech ADP’s Implementation organization provides enterprise-level Payroll, HR, Time and Attendance, and Benefits Solutions to Major and national accounts. The Implementation Specialist (IS) is accountable for all aspects of assigned Payroll and Workforce Now (WFN) account setup, including analysis, configuration,...


  • Burnaby, Canada ADP Full time

    **Human Resources, Lead Implementation Specialist, HR Tech** **Responsibilities**: - **HR Implementation**: Implement and set up ADP's WFN methodology for clients, ensuring accurate and compliant HR system configurations. - **Technical Expertise**: Provide technical support and guidance to clients and internal team members on HR configuration, analysis,...


  • Burnaby, Canada ADP, Inc. Full time

    ADP is hiring a Sr. Implementation Specialist, Payroll. • Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress? • Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights? Well, this may be the role for...


  • Burnaby, British Columbia, Canada ADP Full time

    As a member of ADP's Implementation organization, this role provides enterprise-level Payroll, HR, Time and Attendance, and Benefits Solutions to Major and national accounts.The Implementation Specialist (IS) is accountable for all aspects of assigned Payroll and Workforce Now (WFN) account setup, including analysis, configuration, validation, issue...


  • Burnaby, British Columbia, Canada ADP Full time

    As a Senior Implementation Specialist, Payroll Solutions at ADP, you will play a vital role in delivering enterprise-level services to clients. Your primary responsibility will be to implement and configure ADP's WFN implementation methodology, ensuring seamless integration with clients' payroll systems. You will work closely with clients to analyze their...


  • Burnaby, British Columbia, Canada Intellex Systems Full time

    Intellex Systems is seeking an experienced Senior ServiceNow ITSM Implementation Specialist to join our team in Burnaby, British Columbia.We offer a competitive salary range of $100,000 - $140,000 per year, depending on experience.About the RoleThe ideal candidate will have extensive knowledge of the ServiceNow ITSM platform and service management modules,...


  • Burnaby, BC, Canada Algo Communication Products Ltd Full time

    Company Overview: Algo is a rapidly growing technology company specializing in the manufacturing and supply of audio and video communication products. Our innovative solutions are designed to make industrial communication safe, simple, and effective. We collaborate with some of the largest technology companies globally to deliver cutting-edge products to...


  • Burnaby, British Columbia, Canada PHSA Full time

    Clinical Informatics and System Implementation ExpertWe are seeking a skilled Health Informatics Professional to join our team as a Clinical Systems Implementation Specialist at the Provincial Health Services Authority (PHSA).About the RoleThis is an exciting opportunity for a dedicated professional to work with our multidisciplinary team in developing and...


  • Burnaby, British Columbia, Canada ADP Full time

    ADP OverviewAs a global leader in human resources technology, ADP serves over 1 million clients in 140 countries with over 60,000 associates worldwide. Our mission is to help organizations thrive through innovative solutions and exceptional client service.About the JobWe are currently seeking a Senior Implementation Specialist, Payroll-HRTech to join our...


  • Burnaby, Canada Randstad Canada Full time

    Software Implementation Consultant - Intermediate* Must reside in lower mainland BC (very occasional meetings on-site)* Must be fluent in English & Mandarin and/or CantoneseOur client is a rapidly growing company that provides intelligent collaboration, data sharing, and digital workflows throughout the entire product lifecycle. Their solutions help...

  • SEO Specialist

    2 months ago


    Burnaby, Canada Create Career College Full time

    Create Career College, a private college dedicated to the vocational training and education of local and overseas students, is committed to the future success of its students offering the highest standard of instruction and guidance. We cultivate professional growth and positive working environments for our employees, which fosters our values of diversity,...


  • Burnaby, Canada CT Control Temp Full time

    In the role of Accounts Payable Specialist, you will be responsible for electronic payments; paperless processes, as we continue to evolve and grow; and continuous improvement. As an Accounts Payable Specialist, you will play a crucial role in ensuring accurate and timely processing of invoices, maintaining records, and resolving billing discrepancies. The...