Implementation Specialist
5 months ago
Join our dynamic team at PosiTrace as an **Implementation Specialist** In this pivotal role, you'll be the welcoming face and guiding hand for new clients, seamlessly integrating them into the PosiTrace ecosystem. You're not just implementing accounts; you're crafting exceptional experiences that start our client relationships off on the right foot.
**Why This Role Matters**:
As an Implementation Specialist, **you're the bridge between sales success and customer satisfaction**. By working closely with our Account Executives, you ensure that each new client receives a personalized, thorough, and empathetic onboarding experience. Your technical prowess and outstanding customer service skills are key to activating the full potential of our partnerships.
**Who You Are**:
You're a customer-centric professional with a knack for empathetic communication and a talent for juggling various tasks with ease. Your patience and problem-solving skills shine when explaining complex systems in a user-friendly manner. With your experience in customer management and technical troubleshooting, you're ready to take on this vital role and contribute significantly to our client's success.
**Key Responsibilities**:
- Work collaboratively with Sales and Technical teams, advocating for the customer and minimizing roadblocks.
- Act as a product expert to support Account Executives during the sales cycle.
- Deliver engaging and informative training sessions via Google Meet.
- Develop and update onboarding documentation tailored to client needs.
- Maintain rigorous CRM hygiene, ensuring all customer communications and data are accurately recorded.
- Address client inquiries and technical issues promptly, ensuring a seamless onboarding and transition experience.
- Establish and nurture strong, loyal client relationships, preparing for a smooth handover to Account Management post-onboarding.
- Be the customers' advocate, minimizing obstacles and enhancing their experience.
- Proactively **identify and pursue upsell or cross-sell opportunities** with new customers, contributing to business growth.
**Skills and Qualifications**:
- At least 1-2 years of experience in presales, customer success, solutions consulting, account management, or similar roles.
- Technical mindset and ability to become a product expert
- Familiarity with CRM tools like HubSpot
- Demonstrated organizational prowess and exceptional communication skills.
- A confident presence combined with keen business insight and outstanding presentation abilities.
- Fluent in English
**Why Choose PosiTrace?**
At PosiTrace, we don't just offer jobs; we offer careers. With our team, you'll find opportunities for growth, a supportive and collaborative environment, and the chance to make a tangible impact on our customers' success.
We welcome all qualified applicants, prioritizing skill and character.
Ready to take the next step in your career? Let's talk.
**Benefits**:
Salary $55,000-$65,000 plus bonus
Extensive benefits plan
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