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Senior ServiceNow ITSM Implementation Specialist

2 months ago


Burnaby, British Columbia, Canada Intellex Systems Full time

Intellex Systems is seeking an experienced Senior ServiceNow ITSM Implementation Specialist to join our team in Burnaby, British Columbia.

We offer a competitive salary range of $100,000 - $140,000 per year, depending on experience.

About the Role

The ideal candidate will have extensive knowledge of the ServiceNow ITSM platform and service management modules, with a proven track record of implementing successful projects.

This is a hybrid role that requires strong analytical and problem-solving skills, as well as excellent written and oral communication skills.

Key Responsibilities
  • Provide functional analysis/configuration/development services to clients
  • Gather requirements from business teams and IT teams
  • Design and recommend solutions
  • Make configuration changes
  • Document and conduct knowledge transfer to staff members
Mandatory Requirements
  • Certified ServiceNow Application Developer and System Administrator
  • Expert knowledge of the ServiceNow ITSM platform and service management modules
  • Experience with 3-5 major ServiceNow projects
  • Minimum 3 years of experience with configuration/development of ServiceNow
  • Strong knowledge of business analysis, best practices, and methodologies
  • Ability to effectively conduct requirements gathering sessions
  • Self-starter with strong analytical and problem-solving skills
Benefits

Intellex Systems offers a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.