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Senior ServiceNow ITSM Implementation Specialist
2 months ago
Intellex Systems is seeking an experienced Senior ServiceNow ITSM Implementation Specialist to join our team in Burnaby, British Columbia.
We offer a competitive salary range of $100,000 - $140,000 per year, depending on experience.
About the RoleThe ideal candidate will have extensive knowledge of the ServiceNow ITSM platform and service management modules, with a proven track record of implementing successful projects.
This is a hybrid role that requires strong analytical and problem-solving skills, as well as excellent written and oral communication skills.
Key Responsibilities- Provide functional analysis/configuration/development services to clients
- Gather requirements from business teams and IT teams
- Design and recommend solutions
- Make configuration changes
- Document and conduct knowledge transfer to staff members
- Certified ServiceNow Application Developer and System Administrator
- Expert knowledge of the ServiceNow ITSM platform and service management modules
- Experience with 3-5 major ServiceNow projects
- Minimum 3 years of experience with configuration/development of ServiceNow
- Strong knowledge of business analysis, best practices, and methodologies
- Ability to effectively conduct requirements gathering sessions
- Self-starter with strong analytical and problem-solving skills
Intellex Systems offers a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.