Loyalty & Retention Specialist
6 months ago
**Some of what you will do**:
Loyalty & Retention Specialists play a pivotal role in upholding our commitment to exceptional customer experiences. We prioritize customer satisfaction by addressing cancellation requests, billing inquiries, and fostering proactive retention strategies in collaboration with various teams.
**Specifically, You Will**:
- Champion our high standards for customer experience by efficiently handling cancellation requests and addressing billing inquiries.
- Collaborate with cross-functional teams to ensure a seamless customer journey and enhance overall satisfaction.
- Lead by example, providing top-notch support to customers and subscribers while identifying opportunities for proactive retention.
- Actively participate in process improvement projects to continuously enhance our service delivery.
**Some of what you need**:
- 3-5 years of experience in a customer service environment, with a focus on retention preferred.
- Exceptional communication skills, both verbal and written, coupled with strong interpersonal and organizational abilities.
- A customer-centric mindset with a dedication to exceeding customer expectations.
- Proficient negotiation skills to navigate challenging situations with internal and external stakeholders.
- Fluency in both English and French is required.
**Some of what you will get**:
- Associate discount
- Health and Dental benefits
- RRSP/DPSP
- Performance bonuses
- Learning & Development programs
- And more...
Bringyourpassion
Remote
-
Loyalty and Retention Specialist
6 months ago
Canada Modern Medical Supplies Full timeJob Title: Loyalty and Retention Specialist Company: Modern Medical Supplies Location: Hybrid (Montreal office + remote) **About Us**: We are a leading provider of weight loss subscriptions, committed to helping our members achieve their health goals through personalized programs and support. Our mission is to provide exceptional service and guidance to...
-
Superviseur, Loyauté
6 months ago
Canada Nuvei Full time**_Voir la version française ci-dessous_** **Your Mission** The role of the Supervisor, Merchant Experience and Loyalty is to oversee and execute daily operation of the department, including quality and productivity monitoring; employee coaching, training and individual development; documentation and reporting of merchant issues, trends, and process gaps;...
-
Risk Assessment Specialist
2 weeks ago
Canada Empire Life Full timeEmpire Life is seeking a Risk Assessment Specialist to join our Group Underwriting team. This role involves reviewing and assessing the risk for requests to quote, amendments, and renewals. The ideal candidate will have 3+ years of work experience in the group insurance/financial services industry with group underwriting experience and knowledge.SalaryWe...
-
Inventory Management Specialist
6 days ago
Canada Moose Knuckles Canada Full timeJob Title: Inventory Management SpecialistEstimated Salary: $80,000 - $100,000 per yearCompany Overview:Moose Knuckles Canada is a leading fashion brand with operations in North America, Europe, and Asia.We are committed to delivering exceptional customer experiences and driving business growth through innovative strategies.Job Description:We are seeking an...
-
Full-time Customer Support Specialist
6 months ago
Canada Little Burgundy Full time**Job Summary** **Responsibilities**: - Use our communication software to interact with your teammates, management, and internal department personnel. - Maintain effective communication with customers to provide accurate and on-going information as it relates to orders, promotions, shipments, product details, website questions, and returns. - Build...
-
Client Success Strategist
2 weeks ago
Canada Exchange Solutions Full timeAbout Exchange SolutionsWe are a forward-thinking solutions provider dedicated to delivering exceptional client experiences. Our culture fosters personal growth, diversity, and collaboration, ensuring our team thrives in an environment of shared purpose.Job OverviewThis is a Client Success Strategist role where you will take ownership of key client...
-
Critical Care Specialist
5 days ago
Canada Horizon Health Network Full timeOverviewHorizon Health Network, a leading healthcare provider in New Brunswick, is seeking an experienced Critical Care Specialist to join our dynamic team. Our network offers a comprehensive range of medical services, ensuring high-quality patient care and fostering a collaborative work environment.Salary and BenefitsThe successful candidate can expect a...
-
Risk Management Specialist II
1 week ago
Canada Empire Life Full timeEmpire Life is seeking a highly skilled Risk Management Specialist II to join our Group Underwriting team. Based in Canada, this role will involve reviewing and assessing the risk for requests to quote, amendments, and renewals.About the RoleThis is an exciting opportunity for someone with 3+ years of experience in group insurance/financial services...
-
Strategic Talent Acquisition Specialist
6 days ago
Canada ITD Industries Inc. Full timeITD Industries Inc. is a leading manufacturer and supplier of innovative transportation solutions, serving hundreds of customers across Canada.We are seeking an experienced Strategic Talent Acquisition Specialist to join our team in crafting and executing our corporate human resources strategy.The ideal candidate will be responsible for:Developing and...
-
Customer Care Specialist
6 months ago
Canada Creaform Full time**Customer Care Specialist**: Permanent Canada - Levis Customer services - metrology Available now Our Customer Service Department is looking for a Customer Service Specialist. The incumbent of this position is responsible for accompanying the customer in all his interactions with Creaform regarding his after-sales service needs. He (she) will maintain...
-
Senior Group Underwriting Specialist
2 weeks ago
Canada Empire Life Full timeAbout the RoleWe are seeking a skilled Senior Group Underwriting Specialist to join our team at Empire Life. This is an exciting opportunity for a motivated individual to work in a dynamic environment and contribute to the success of our organization.Job SummaryThe successful candidate will be responsible for reviewing and assessing the risk for requests to...
-
Customer Success Manager
2 weeks ago
Canada, CA Exchange Solutions Full timeAbout Us:At Exchange Solutions, we believe in a culture of shared purpose, personal growth, and diversity. Our team celebrates uniqueness and thrives on collaboration, delivering exceptional client experiences while maintaining a balanced and fulfilling work life.Role Overview:As a Manager, Client Success, you’ll take ownership of key client relationships,...
-
Server Advocate
4 weeks ago
Canada 3 Brasseurs Full timeAs a key member of our 3 Brasseurs team, you will be the face of our brand, ensuring that every customer has an exceptional experience.Our ideal candidate is passionate about delivering outstanding customer service, with a keen eye for detail and a commitment to excellence.Main Responsibilities:• Provide exceptional customer service, ensuring that every...
-
IT Recruitment Specialist
1 week ago
Canada Edoon Management Full timeAs an IT Recruitment Specialist, you will be responsible for overseeing client relationships and driving recruitment initiatives to deliver top-tier IT talent. With a focus on full-cycle recruitment, account management, and business development, this role is ideal for professionals seeking a challenging and rewarding career in a dynamic environment.Key...
-
Multilingual Talent Acquisition Specialist
6 days ago
Canada Service Corporation International Full timeJob SummaryWe are seeking a highly skilled Multilingual Talent Acquisition Specialist to join our team at Service Corporation International. This is an exciting opportunity for a recruitment professional to support the full recruitment life cycle, including sourcing, advertising, screening, testing, interviewing, and reference checks.About the RoleThe...
-
Senior Talent Acquisition Strategist
2 weeks ago
Canada Humans of HR Full timeWe are seeking a highly motivated and accomplished Senior Manager, Talent Acquisition to join our team at Humans of HR. As part of our institution, you will play a pivotal role in cultivating an extraordinary workplace atmosphere, ensuring the retention of exceptional talent, and revolutionizing our recruitment strategies.As Senior Manager, Talent...
-
UX Copy Specialist for Digital Experiences
6 days ago
Canada Creative Circle Full timeAt Creative Circle, we're looking for a skilled UX Copy Specialist to craft engaging digital experiences that elevate our client's brand.Salary:$90,000 - $110,000 per year, depending on experience and qualifications.About the Role:We're seeking a highly talented individual with 2-4 years of experience in UX writing or content design. Your primary...
-
Digital Marketing Strategist
6 days ago
Canada UniSysTech Consulting Full time**About UniSysTech Consulting**We are a dynamic consulting firm seeking a highly skilled Digital Marketing Specialist to join our team.Estimated Salary: $80,000 - $120,000 per annum, depending on experience.About the Role:This is an exciting opportunity for a talented and proactive marketer to contribute to impactful digital initiatives, customer...
-
Strategic Talent Sourcing Specialist
6 days ago
Canada Edoon Management Full timeAbout Edoon ManagementWe are a dynamic and innovative organization dedicated to delivering top-tier IT talent to meet the evolving demands of our clients.Job Summary:We are seeking a highly skilled Strategic Talent Sourcing Specialist to join our team. This role involves overseeing client relationships, driving recruitment initiatives, and delivering...
-
Purchasing Specialist
6 days ago
Canada Dörken Systems Inc. Full timeAbout Dörken Systems Inc.We are a leading manufacturer of premium products and services in multiple industries. Our company is built on strong values, including trust, humanity, innovation, sustainability, diversity, reliability, and loyalty.