Loyalty and Retention Specialist
3 months ago
Job Title: Loyalty and Retention Specialist
Company: Modern Medical Supplies
Location: Hybrid (Montreal office + remote)
**About Us**:
We are a leading provider of weight loss subscriptions, committed to helping our members achieve their health goals through personalized programs and support. Our mission is to provide exceptional service and guidance to every individual on their journey towards a healthier lifestyle.
(**please note - the name of our US company is not Modern Medical Supplies - this is a management company in Montreal. We will share with you our company name, socials and website if selected for a virtual interview.)
**Position Overview**:
**Responsibilities**:
- Conduct welcome calls to new members, providing personalized guidance and support.
- Proactively reach out to members who may be at risk of canceling their subscription (winbacks), utilizing effective retention strategies to encourage continued engagement.
- Act as a health coach, offering valuable advice and suggestions to enhance the weight loss journey for our members.
- Provide ongoing support and encouragement to members, serving as a trusted ally throughout their weight loss process.
- Manage member cases effectively, documenting interactions and resolutions to ensure a seamless experience.
- Collaborate with other team members to identify areas for improvement and implement strategies to enhance member satisfaction and retention.
**Qualifications**:
- Previous experience in customer service, retention, or sales, preferably in a healthcare or wellness-related industry.
- Strong interpersonal skills with the ability to build rapport and trust with members.
- Excellent communication skills, both verbal and written.
- Empathetic and compassionate demeanor, with a genuine desire to help others achieve their goals.
- Knowledge of weight loss principles and strategies is a plus.
- Ability to work independently and as part of a team in a hybrid environment.
- Proficiency in Microsoft Office Suite and CRM software.
**Benefits**:
- Competitive salary based on experience: 50 000$ - 60 000$ annually
- Standard benefits
- Hybrid work opportunity, Monday to Friday, 9am to 5pm
- Comprehensive training and ongoing support.
- Fun start-up environment, opportunity for career growth and advancement within the company.
- Meaningful work that makes a positive impact on people's lives.
**Salary**: $50,000.00-$60,000.00 per year
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
**Education**:
- Secondary School (preferred)
**Experience**:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
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