Full-time Customer Support Specialist

6 months ago

Canada Little Burgundy Full time

**Job Summary**

**Responsibilities**:

- Use our communication software to interact with your teammates, management, and internal department personnel.
- Maintain effective communication with customers to provide accurate and on-going information as it relates to orders, promotions, shipments, product details, website questions, and returns.
- Build personal connections and relationships to promote customer retention and maintain customer loyalty.
- Work cross-functionally with internal teams to ensure a seamless customer experience.
- Exhibit and utilize critical thinking, empathy, reading comprehension, and problem-solving skills to provide positive and creative options for customer resolutions.
- Meet individual and team customer-focused goals while maintaining the standard of expectations with all Key Performance Indicators (KPIs):

- Adherence - Being available to take interactions during your specific scheduled times.
- Handle Time - Controlling interaction times and promptly resolving customer issues.
- After Call/Chat Work - Clearly and concisely notating all customer interactions and closing cases in a timely manner.
- Quality Assurance - Delivering a consistent and high standard of service to our customers.
- Attendance - Remaining reliable and dependable for all scheduled shifts.
- Act as an ambassador of the brand and adhere to an appropriate and effective set of core values. You’re the face of the company.
- Demonstrate good follow-up and follow-through techniques.
- Ensure and maintain the safety, security, and privacy of customer information.
- Work with customers to resolve any difficulties or complaints by offering exceptional customer-focused solutions and demonstrating an elevated level of attention, care, and follow-through to establish trust and repair the relationship.
- Complete additional tasks as requested to support business needs.

**Qualifications and Skills**
- Strong communication (verbal, listening, and written) and interpersonal skills.
- Strong ability to comprehend new information, diagnose problems, and provide appropriate resolutions.
- Ability to sit for long periods of time.
- Ability to successfully work in a fast-paced, ever-changing environment while meeting performance expectations and goals set by the business.
- Strong ability to resolve conflict and de-escalate customer interactions in a calm, professional manner.
- Ability to work both independently and in a team environment.
- Ability to explain a complex process in an easy-to-understand manner.
- Proficiency to prioritize and respond quickly to time-sensitive matters.
- Ability to influence and gain customer loyalty and commitment.
- Adept at developing feasible alternative solutions to reach a desired outcome.

**Job Requirements**
- High school diploma or equivalent.
- 1-2 years of customer service/retail experience preferred.
- Ability to speak and type fluently in English and French.
- Meet minimum requirement for words per minute on a typing evaluation.
- Must achieve and maintain Store Support Certification.
- Must achieve and maintain Escalated Call Certification.
- Demonstrate a strong work ethic including taking ownership and pride in your work and making good decisions based on company policies, guidelines, procedures, and expectations.

**Work From Home Requirements**
- A dedicated, secure, and distraction-free workspace.
- A desktop or laptop (with latest Operating System installed). No tablets or Chromebooks.
- 2 functional monitors (a laptop and a monitor or a desktop and 2 monitors).
- A cell phone with an active service with a cell phone provider and a cell phone charger.
- A web camera (an integrated web camera is permitted), a cell phone headset or USB headset with a microphone, and an external mouse.
- Cannot use public Wi-Fi.
- All items above are at the employee’s expense and will be verified during the hiring process.

Pay: $16.00-$17.00 per hour

**Benefits**:

- Dental care
- Employee assistance program
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Evening shift
- Holidays
- Overtime
- Weekends as needed

Ability to commute/relocate:

- Montréal, QC H4C 2Z6: reliably commute or plan to relocate before starting work (required)

**Language**:

- French (required)
- English (required)

Work Location: In person

  • Customer Service Support Specialist

    2 weeks ago

    Canada Customer Service Representative Hub Full time

    We are seeking a dedicated customer service professional to provide exceptional support through live chat. The ideal candidate will be responsible for delivering prompt and professional responses to customer inquiries, assisting with questions regarding subscriptions, content, and other services.About the RoleThis is a fantastic opportunity to work in a...

  • Customer Support Specialist

    2 weeks ago

    Canada Management One Full time

    At Management One, we are seeking a skilled Technical Support Specialist to join our team. This role is an excellent opportunity for someone who is passionate about delivering exceptional customer service and has a strong background in technical support.Key Responsibilities:Provide timely and effective technical support to customers using the Retail Orbit...

  • Full-time Talent Acquisition Specialist

    5 days ago

    Canada The Profit Line Full time

    About the Role:We are seeking a highly skilled and experienced Recruitment Specialist to join our dynamic HR team at The Profit Line. As a Recruitment Specialist, you will play a pivotal role in building our talent pipeline by sourcing, screening, and selecting top talent to support our growing organization.Key Responsibilities:Sourcing: Utilize various...

  • Customer Service Representative

    2 weeks ago

    Canada Customer Service Representative Hub Full time

    We are seeking a dedicated Live Chat Support representative with 0-5 years of experience to join our team. The ideal candidate will be responsible for providing exceptional customer service through live chat, assisting our readers and subscribers, and maintaining our reputation as a market leader.ResponsibilitiesProvide prompt and professional responses to...

  • Customer Service Representative

    2 weeks ago

    Canada, CA Customer Service Representative Hub Full time

    We are seeking a dedicated Live Chat Support representative with 0-5 years of experience to join our team. The ideal candidate will be responsible for providing exceptional customer service through live chat, assisting our readers and subscribers, and maintaining our reputation as a market leader.ResponsibilitiesProvide prompt and professional responses to...

  • Customer Service Representative

    2 weeks ago

    Canada Customer Service Representative Hub Full time

    We are seeking a dedicated Live Chat Support representative with 0-5 years of experience to join our team. The ideal candidate will be responsible for providing exceptional customer service through live chat, assisting our readers and subscribers, and maintaining our reputation as a market leader.ResponsibilitiesProvide prompt and professional responses to...

  • Customer Service Representative

    2 weeks ago

    Canada Customer Service Representative Hub Full time

    We are seeking a dedicated Live Chat Support representative with 0-5 years of experience to join our team. The ideal candidate will be responsible for providing exceptional customer service through live chat, assisting our readers and subscribers, and maintaining our reputation as a market leader.ResponsibilitiesProvide prompt and professional responses to...

  • Technical Customer Support Specialist

    2 weeks ago

    Canada Tech Mahindra Business Services Full time

    At Tech Mahindra Business Services, we are seeking a highly motivated and customer-focused Technical Customer Support Specialist to join our team. This is an exciting opportunity to work with a dynamic organization that values innovation and excellence in customer service.Job Summary: The successful candidate will be responsible for providing top-notch...

  • Customer Support Specialist

    3 months ago

    Canada APF Marketing Full time

    We are searching for a Customer Support Specialist to join our family. This highlymotivated individual would be responsible for maintaining existing client relations andmanaging their orders.About us:APF Marketing is a front runner in the promotional products industry with amanufacturing facility in Montreal and an established importing department...

  • Customer Service Support Specialist

    5 days ago

    Canada Insight Global Full time

    Job Overview:We are seeking a skilled Customer Service Support Specialist to join our team at Insight Global. In this role, you will provide exceptional customer service and technical support to internal and external customers.About the Role:This is an entry-level support position that requires excellent communication and problem-solving skills. You will be...

  • Customer Service and Support Specialist

    7 days ago

    Canada MatchAwards Full time

    At MatchAwards, we are seeking an experienced Customer Service and Support Specialist to join our team. In this role, you will play a crucial part in delivering exceptional customer experiences through various channels.Key ResponsibilitiesWe are looking for someone who can:Provide top-notch support to new users, guiding them in creating optimized accounts to...

  • Customer Service Experience Expert

    2 weeks ago

    Canada Customer Service Representative Hub Full time

    We are seeking a dedicated Live Chat Support professional with 0-5 years of experience to excel in our Customer Service Representative Hub.Job OverviewThe ideal candidate will be responsible for providing exceptional customer service through live chat, assisting readers and subscribers, and maintaining our reputation as a market leader.Key...

  • Customer Support Specialist

    3 months ago

    Canada, CA APF Marketing Full time

    We are searching for a Customer Support Specialist to join our family. This highlymotivated individual would be responsible for maintaining existing client relations andmanaging their orders.About us:APF Marketing is a front runner in the promotional products industry with amanufacturing facility in Montreal and an established importing department...

  • Customer Support Specialist

    3 months ago

    Canada APF Marketing Full time

    We are searching for a Customer Support Specialist to join our family. This highlymotivated individual would be responsible for maintaining existing client relations andmanaging their orders.About us:APF Marketing is a front runner in the promotional products industry with amanufacturing facility in Montreal and an established importing department...

  • Customer Support Specialist

    3 months ago

    Canada APF Marketing Full time

    We are searching for a Customer Support Specialist to join our family. This highlymotivated individual would be responsible for maintaining existing client relations andmanaging their orders.About us:APF Marketing is a front runner in the promotional products industry with amanufacturing facility in Montreal and an established importing department...

  • Full-time Talent Acquisition Specialist

    7 days ago

    Canada The Profit Line Full time

    About the Role:We are seeking an experienced Talent Acquisition Specialist to join our dynamic HR team at The Profit Line. This role plays a critical part in building and maintaining our talent pipeline, ensuring a positive candidate experience.Key Responsibilities:Sourcing Candidates: Identify and attract top talent through various channels, including job...

  • Full-Time-/-Talent Acquisition Specialist

    4 weeks ago

    Canada TMC. Full time

    TMC. is seeking a Talent Acquisition Specialist to join our team. As a Talent Acquisition Specialist, incumbent will handle sourcing, attracting, and recruiting top talent for positions in the Government Contracting Industry. Incumbent will play a crucial role in finding candidates having the skills, experience, and expertise necessary to meet the unique...

  • Full-Time-/-Talent Acquisition Specialist

    3 weeks ago

    Canada TMC. Full time

    TMC . is seeking a Talent Acquisition Specialist to join our team. As a Talent Acquisition Specialist, incumbent will handle sourcing, attracting, and recruiting top talent for positions in the Government Contracting Industry. Incumbent will play a crucial role in finding candidates having the skills, experience, and expertise necessary to meet the unique...

  • Full-Time-/-Talent Acquisition Specialist

    3 weeks ago

    Canada TMC. Full time

    TMC. is seeking a Talent Acquisition Specialist to join our team. As a Talent Acquisition Specialist, incumbent will handle sourcing, attracting, and recruiting top talent for positions in the Government Contracting Industry. Incumbent will play a crucial role in finding candidates having the skills, experience, and expertise necessary to meet the unique...

  • Full-Time-/-Talent Acquisition Specialist

    2 weeks ago

    Canada, CA TMC. Full time

    TMC. is seeking a Talent Acquisition Specialist to join our team. As a Talent Acquisition Specialist, incumbent will handle sourcing, attracting, and recruiting top talent for positions in the Government Contracting Industry. Incumbent will play a crucial role in finding candidates having the skills, experience, and expertise necessary to meet the unique...