Hotel General Manager

6 months ago

Winnipeg, Canada Inn at the Forks Full time

**COMPANY PROFILE**:
Sparrow Hotels is an 87-year-old family business that through its proven process aims to create value by delivering exceptional experiences, optimizing operational efficiency, and maximizing financial performance. Sparrow Hotels specializes in providing experiences that allow people and communities to flourish, using a people-focused approach to hospitality - or what is considered its sweet spot. If you want to belong to a team that does this well every day, this company will be a great fit for you. You will love it here if you demonstrate a hospitality-first approach in your role and embody the Core Values of the company. Sparrow Hotels hires specifically around these Core Values to ensure the right fit for every seat in the company. Sparrow Hotels, including Inn at the Forks run on the Entrepreneurial Operating System (EOS), which is a system that integrates a complete set of simple tools and a proven process to produce powerful business results.

**CORE VALUES**:
**Respect** - We show respect by treating our customers, colleagues, community, and suppliers, as we wish to be treated

**Accountability** - We are accountable to each other, our guests, and our community

**Teamwork** - We work together to achieve our common goals

**Leadership** - We show leadership in all areas of life - at work, at home, and in our community

**Improvement** - We are committed to continuous improvement, to be better today than yesterday

**CUSTOMER SERVICE VISION STATEMENT**:
The Three E's allow us to embrace a common vision for service, one of the key components of the success of the company.

**Expertise** - We are experts in our field, we are knowledgeable, helpful, and curious

**Engagement** - We engage with every guest, client, vendor, and team member, we stay involved

**Empowerment** - We make experiences memorable and unique, we are empowered to say yes, and to anticipate and solve problems

**POSITION PROFILE**:
Inn at the Forks is a luxury boutique hotel located in the heart of Winnipeg at the Forks. The hotel opened in June 2004, and features 116 guestrooms and suites, a luxury spa experience at Riverstone Spa and elevated dining at SMITH Restaurant. As the General Manager of Inn at the Forks, you will be responsible for demonstrating an entrepreneurial spirit to oversee all aspects of the hotels’ operations, and ensure the highest standards of service and guest satisfaction. Your leadership will drive the hotel’s success by fostering a culture of excellence among team members and maintaining the integrity of the brand.

**You'll love coming to work every day if you Get, Want, and have the Capacity (GWC) to**:

- Build an intentional culture of the right people in the right seats.
- Inspire and motivate a team to deliver exceptional guest experiences and drive operational excellence by fostering a positive work environment, promoting teamwork, collaboration, and by demonstrating the company’s Core Values
- Lead and support the Operations, Housekeeping, Sales, Food & Beverage, Guest Services, Spa, and Maintenance teams
- Develop and implement strategic plans to achieve business objectives, drive revenue growth, and maintain profitability in all areas of the hotel
- Embrace technology and automation to create efficiencies in all areas of the hotel
- Demonstrate exceptional processes and standards of service to ensure an unparalleled guest experience in all areas of the hotel
- Create and manage budgets, control costs, and optimize revenue streams to achieve financial targets and maximize profitability.
- Collaborate with the marketing team to develop and implement effective sales and marketing strategies to attract new guests and retain loyal customers.
- Be committed to learning, change, and innovation
- Demonstrate the company Core Values and regularly identify examples within the team to reward and reinforce amongst all team members

**You'll have success in this role if you can execute and demonstrate value in the company's Core Processes, some of which include**:

- Asset Protection and Preventative Maintenance
- Prime Cost Control
- Procurement
- Guest Services
- Sales

**You'll be accountable to hit some of the following numbers each week. If you're driven and committed to hit these weekly scorecard metrics, you'll be recognized and rewarded.**
- Departmental revenue targets
- Wages
- Guest Satisfaction Scores
- STR RevPAR Index

**Our Company runs on EOS purely. This means as a member of the team, you'll be a leader who**:

- Gives clear direction
- Makes sure the team has the necessary tools to be successful
- Acts with the greater good of the company in mind at all times
- Delegates appropriately
- Takes time to truly understand your role and how you can contribute to the company
- Makes expectations clear
- Holds everyone accountable
- Communicates well
- Runs effective meetings
- Meets one-on-one with your team quarterly, or more if needed
- Rewards and recognizes your teams

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