Hotel Guest Services Coordinator
1 week ago
We are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at Winnipeg Beach Hotel. As a key member of our front desk team, you will be responsible for providing exceptional guest service, managing room reservations, and maintaining accurate records.
Job Description:The successful candidate will have a strong understanding of hotel operations, excellent communication skills, and the ability to work effectively in a fast-paced environment. Key responsibilities include:
- Registering arriving guests and assigning rooms
- Resolving guest complaints and claims in a professional and courteous manner
- Taking, canceling, and changing room reservations as needed
- Providing information on hotel facilities and services to guests
- Processing guest departures, calculating charges, and receiving payments
- Maintaining accurate records of vacancies, reservations, and room assignments
- Answering telephones and relaying messages to guests
To be successful in this role, you will require:
- A secondary (high) school graduation certificate
- Experience in a customer-facing role is an asset
- Excellent oral communication and interpersonal skills
- Ability to work efficiently in a fast-paced environment
We offer a competitive salary range of $40,000 - $50,000 per year, depending on experience, plus benefits and opportunities for advancement.
In addition to a comprehensive benefits package, we provide ongoing training and support to help you grow in your career.
This is a permanent position with a 35-40 hour workweek, offering a great work-life balance and opportunities to make a real difference in the lives of our guests.
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