Hotel Guest Services Coordinator

1 week ago


Winnipeg Beach, Canada Winnipeg beach Hotel Full time

We are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at Winnipeg Beach Hotel. As a key member of our front desk team, you will be responsible for providing exceptional guest service, managing room reservations, and maintaining accurate records.

Job Description:

The successful candidate will have a strong understanding of hotel operations, excellent communication skills, and the ability to work effectively in a fast-paced environment. Key responsibilities include:

  • Registering arriving guests and assigning rooms
  • Resolving guest complaints and claims in a professional and courteous manner
  • Taking, canceling, and changing room reservations as needed
  • Providing information on hotel facilities and services to guests
  • Processing guest departures, calculating charges, and receiving payments
  • Maintaining accurate records of vacancies, reservations, and room assignments
  • Answering telephones and relaying messages to guests
Required Skills and Qualifications:

To be successful in this role, you will require:

  • A secondary (high) school graduation certificate
  • Experience in a customer-facing role is an asset
  • Excellent oral communication and interpersonal skills
  • Ability to work efficiently in a fast-paced environment
Benefits:

We offer a competitive salary range of $40,000 - $50,000 per year, depending on experience, plus benefits and opportunities for advancement.

In addition to a comprehensive benefits package, we provide ongoing training and support to help you grow in your career.

This is a permanent position with a 35-40 hour workweek, offering a great work-life balance and opportunities to make a real difference in the lives of our guests.



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