Hotel Front Desk Supervisor
7 months ago
At Sparrow Hotels, our core purpose is to create an environment for people and communities to flourish. We strive to be responsible to our guests, clients and staff through social responsibility, community investment, sustainability, design, and innovation.
Our roots in the Winnipeg community run deep with more than 80 years in the hospitality industry, growing alongside a city profoundly shaped by culture and hospitality. It is from this history that we draw inspiration to extend the most genuine and unique dining, spa and hotel experiences.
**We are excited to be recruiting for a Hotel Front Desk Supervisor at the Norwood Hotel.**
The Norwood has always been an innovative leader in the hotel industry. The Norwood Hotel has an interesting and diverse history dating back to the latter part of the 1800’s. The earliest records available indicate a photograph of the hotel in 1895. In 1937, the Hotel came under the ownership of the late Merle Sparrow and has been operated by the Sparrow family ever since. This longevity in ownership makes the Norwood the oldest operated family hotel in Manitoba and one, if not the oldest in all of Western Canada.
**Position Summary**:
- The Front Desk Supervisor will have excellent communication skills with both staff and guests and will be an effective leader of superior guest service, the technicalities of the position and be able to demonstrate efficiency and accuracy when handling administrative responsibilities. The Front Desk Supervisor should have a good working knowledge of the hotel industry and be proactive in seeking out potential problems, staffing or guest concerns and provide effective solutions to benefit the hotel and its guests.
**Duties & Responsibilities**:
- Assist in documenting staff growth, areas of weakness, service skills and incentive program progress.
- Assist in new hire orientation and training.
- Monitor reservations and requests, package and enhancement bookings ensuring all necessary steps are taken, and supplies needed are ordered or on hand.
- Daily administrative tasks including filing, printing of reports, audit pack reviews, no show processing, 30-day group cut off reports and travel agent commission forms.
- General accounting error corrections
- Be the primary leader/support figure in the absence of the Manager.
- Assist in monitoring staff development, training, ongoing shift training/support, staff incentive programs, staff issues and concerns, and daily task completion on shift.
- Demonstrate and encourage empowerment during daily shifts.
- On-shift guest service and complaint handling
- Assist the Manager in creation of staff meeting agenda or determining areas of team strengths/weakness.
-
Hotel Front Desk Supervisor
7 months ago
Winnipeg, Canada Sparrow Hotels Full timeAt Sparrow Hotels, our core purpose is to create an environment for people and communities to flourish. We strive to be responsible to our guests, clients and staff through social responsibility, community investment, sustainability, design, and innovation. Our roots in the Winnipeg community run deep with more than 80 years in the hospitality industry,...
-
Hotel Front Desk Supervisor
2 months ago
Winnipeg, Canada Wyndham Garden - Sparrow Hotels Full timeAt Sparrow Hotels, our core purpose is to create an environment for people and communities to flourish. We strive to be responsible to our guests, clients and staff through social responsibility, community investment, sustainability, design, and innovation. **We are excited to be recruiting for a Hotel Front Desk Supervisor at our Wyndham Garden Winnipeg...
-
Hotel Front Desk Agent
3 days ago
Winnipeg, Canada The Norwood Hotel - Sparrow Hotels Full timeAt Sparrow Hotels, our core purpose is to create an environment for people and communities to flourish. We strive to be responsible to our guests, clients and staff through social responsibility, community investment, sustainability, design and innovation. **We are excited to be recruiting for a Part Time Hotel Front Desk Agent for our amazing property, The...
-
Hotel Front Desk Agent
7 months ago
Winnipeg, Canada Norwood Hotel Company Ltd. Full timeAt Sparrow Hotels, our core purpose is to create an environment for people and communities to flourish. We strive to be responsible to our guests, clients and staff through social responsibility, community investment, sustainability, design and innovation. Our roots in the Winnipeg community run deep with more than 80 years in the hospitality industry,...
-
Afternoon Hotel Front Desk
4 months ago
Winnipeg, Canada Nad Express Full time**Job Summary** **Duties**: - Greet guests upon arrival and provide them with information about hotel services - Check guests in and out of the hotel, ensuring all necessary details are accurately recorded - Handle guest requests and concerns promptly and professionally - Answer phone calls and direct them to the appropriate department - Assist with...
-
Hotel Front Desk Agent
4 days ago
Winnipeg, Canada Sparrow Hotels Full timeAt Sparrow Hotels, our core purpose is to create an environment for people and communities to flourish. We strive to be responsible to our guests, clients and staff through social responsibility, community investment, sustainability, design and innovation. Our roots in the Winnipeg community run deep with more than 80 years in the hospitality industry,...
-
Hotel Front Desk Agent
4 months ago
Winnipeg, Canada Sparrow Hotels Full timeAt Sparrow Hotels, our core purpose is to create an environment for people and communities to flourish. We strive to be responsible to our guests, clients and staff through social responsibility, community investment, sustainability, design, and innovation. Our roots in the Winnipeg community run deep with more than 80 years in the hospitality industry,...
-
Hotel Front Desk Agent
7 months ago
Winnipeg, Canada Sparrow Hotels Full timeAt Sparrow Hotels, our core purpose is to create an environment for people and communities to flourish. We strive to be responsible to our guests, clients and staff through social responsibility, community investment, sustainability, design and innovation. Our roots in the Winnipeg community run deep with more than 80 years in the hospitality industry,...
-
Hotel Front Desk Agent
6 months ago
Winnipeg, Canada Sparrow Hotels Full timeAt Sparrow Hotels, our core purpose is to create an environment for people and communities to flourish. We strive to be responsible to our guests, clients and staff through social responsibility, community investment, sustainability, design, and innovation. Our roots in the Winnipeg community run deep with more than 80 years in the hospitality industry,...
-
Hotel Front Desk Agent
3 days ago
Winnipeg, Canada Sparrow Hotels Full timeAt Sparrow Hotels, our core purpose is to create an environment for people and communities to flourish. We strive to be responsible to our guests, clients and staff through social responsibility, community investment, sustainability, design, and innovation. Our roots in the Winnipeg community run deep with more than 80 years in the hospitality industry,...
-
Hotel Front Desk Agent
6 months ago
Winnipeg, Canada Sparrow Hotels Full timeAt Sparrow Hotels, our core purpose is to create an environment for people and communities to flourish. We strive to be responsible to our guests, clients and staff through social responsibility, community investment, sustainability, design and innovation. Our roots in the Winnipeg community run deep with more than 80 years in the hospitality industry,...
-
Hotel Front Desk Agent
7 months ago
Winnipeg, Canada Sparrow Hotels Full timeAt Sparrow Hotels, our core purpose is to create an environment for people and communities to flourish. We strive to be responsible to our guests, clients and staff through social responsibility, community investment, sustainability, design and innovation. Our roots in the Winnipeg community run deep with more than 80 years in the hospitality industry,...
-
Hotel Front Desk Agent
7 months ago
Winnipeg, Canada Sparrow Hotels Full timeAt Sparrow Hotels, our core purpose is to create an environment for people and communities to flourish. We strive to be responsible to our guests, clients and staff through social responsibility, community investment, sustainability, design, and innovation. Our roots in the Winnipeg community run deep with more than 80 years in the hospitality industry,...
-
Medical Hotel Front Desk
1 month ago
Winnipeg, Canada Nad Express Full time**Job Overview** **Responsibilities** - Supervise daily front desk operations, ensuring all tasks are completed efficiently and accurately. - Provide outstanding customer service by addressing guest inquiries, concerns, and requests promptly. - Train, mentor, and manage front desk staff to maintain high standards of service. - Handle check-ins and...
-
Front Desk Agent
23 hours ago
Winnipeg, Canada New Lodge Hotel Full time**Description** Looking for a reliable, outgoing, customer service oriented person to fill the role of Front Desk Agent. **Duties include**: Managing reservations Check ins & check outs Guest accounting Guest services Concierge requests and other duties as assigned. **Requirements**: Customer service experience required Hotel experience preferred Flexible...
-
Front Desk Agent
23 hours ago
Winnipeg, Canada Fort Garry Hotel Full time**JOB SUMMARY** Our Front Desk Agents are integral to the entire guest experience at the Fort Garry Hotel, Ascend Collection ®. Your role is a vital one as you will the primary point of contact for all of our guests. We are looking for individuals who will be able to use their skills and professionalism to anticipate guest’s needs and provide them with...
-
Hotel Front Desk
6 months ago
Winnipeg, Canada Sparrow Hotels Full timeAt Sparrow Hotels, our core purpose is to create an environment for people and communities to flourish. We strive to be responsible to our guests, clients and staff through social responsibility, community investment, sustainability, design and innovation. Our roots in the Winnipeg community run deep with more than 80 years in the hospitality industry,...
-
Front Desk Agent
2 months ago
Winnipeg, Canada Viscount Gort Hotel Full timeThe Viscount Gort Hotel is looking for the following position:Full Time Guest Service Agent Reporting to the Front Desk Manager, the Guest Service Agent is responsible for the following duties: Greeting guests as they arrive. Checking in, checking out. Room Assignments Operate Hotel switchboard-cancelling & making reservations. Must be able to work a...
-
Hotel Front Desk Receptionist
7 months ago
Winnipeg, Canada Nad Express Full timeJob Summary: **Duties**: - Greet and welcome guests as soon as they arrive at the office or hotel - Direct visitors to the appropriate person or department - Answer, screen, and forward incoming phone calls - Ensure reception area is tidy and presentable, with all necessary stationery and material - Receive, sort, and distribute daily mail/deliveries -...
-
Hotel Front Office Manager
7 months ago
Winnipeg, Canada Sparrow Hotels Full timeAt Sparrow Hotels, our core purpose is to create an environment for people and communities to flourish. We strive to be responsible to our guests, clients and staff through social responsibility, community investment, sustainability, design and innovation. We currently own/operate 4 hotels within Winnipeg including The Norwood Hotel, Inn at the Forks, The...