Hotel Operations Director
1 month ago
Arctic Co-ops is seeking an experienced and skilled Hotel Cook Manager to lead our hotel operations in Nunavut.
About the RoleThis full-time position requires a proactive and results-driven individual who can ensure a high level of customer service, effective administration of hotel operations, and excellent food services.
Duties and ResponsibilitiesThe successful candidate will be responsible for:
- Ensuring optimal customer relations by responding effectively to customer enquiries and requests;
- Managing the reservation system, registering incoming guests, preparing guest portfolios, checking out guests, and ensuring payments are current;
- Providing transportation services to and from the airport as needed;
- Effectively organizing and overseeing all hotel duties, including filing, ordering, preparing and sending customer invoices, and basic office procedures;
- Conducting day-end closing procedures, reconciling reports, and reporting any shortages or reconciliation issues with the General Manager; ensuring daily deposits are made;
- Processing all incoming and outgoing transfers, invoices, and charges;
- Ordering hotel and restaurant supplies and maintaining adequate inventory levels;
- Overseeing housekeeping duties and responsibilities;
- Hiring, training, providing direction, scheduling, and evaluating staff for the hotel/food services; advising the General Manager of areas necessitating discipline;
- Recording and organizing payroll records, including timesheets, schedules, and related payroll files and employee records;
- Approving payroll, staff timesheets, and submitting them to the General Manager for processing;
- Ensuring the hotel and restaurant operate in a professional manner, adhering to regulations and legislated standards;
- Coordinating maintenance and repairs to the facility per the General Manager's guidelines;
We are looking for someone with strong leadership skills, excellent communication and problem-solving abilities, and experience in hotel management. The ideal candidate will have a proven track record of managing hotel operations, supervising staff, and providing exceptional customer service.
What We OfferAs a valued member of our team, you will receive a competitive salary, benefits package, and opportunities for growth and development. The estimated annual salary for this position is $80,000 - $100,000 CAD.
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