Director of Food

4 weeks ago

Thunder Bay, Canada Silver Hotel Group Full time

**Director of Food & Beverage**

Do you have a passion for food & beverage, guest service and the hospitality industry? Does your creativity and innovative approach inspire others? Do you love finding outside the box solutions to challenges? We are seeking a Director of Food and Beverage that is not your traditional hospitality manager. In this role you will focus on creating exceptional food and beverage experiences that provide memorable and emotionally enriching experiences to our guests while highlighting the unique local flavour of Thunder Bay and Northwestern Ontario. We are looking for a leader who loves doing it all, enjoys delighting guests, mentoring team members while working alongside them and having fun motivating others with their fearless can-do attitude. If you like bringing your personality to work, enjoy having fun and creating memorable guest experiences, and want to develop your hospitality career this could be the opportunity for you We are currently recruiting for a Director of Food & Beverage** **to join our dynamic team The Director of Food & Beverage is responsible for overseeing all aspects of the front-of-house Food & Beverage experience which includes the restaurant, bar, and event and banquet spaces. This includes overseeing all phases of meetings and social functions held at the Hotel and ensuring the successful execution of guest events. This position is also responsible for overseeing the day-day-day operation of the Hotel restaurant, ensuring the dining experience is exceptional and reflective of the standards our guests have come to expect from us. This position requires exceptionally strong communication and a collaborative approach with all hotel leadership team members and departmental teams while sharing their flare for style, design and culinary vision.

**What We Offer**
- Exciting opportunities for career development and growth
- Work with like-minded team members who are passionate about their work and keep things fun, every day
- Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)
- A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now
- Education Reimbursement for you (and your children)
- RRSP Matching Program
- Annual Wellness Credit
- Team Member Referral Program
- Leadership Development
- Team Building Events
- Silver Lining Corporate Impact Program
- Hotel Stay Discounts

**Key Responsibilities**
- Lead the day-to-day operation of the food and beverage division by implementing procedures and processes that ensure success for the operations in Banquets & Outlets
- Focus on guest experience and growing team members into well-rounded hospitality professionals
- Responsible for ensuring the Hotel Restaurant and Bar provide service that exceeds customer expectations
- Responsible for ensuring all hotel Banquet events are executed as per the Banquet Event Order and mees the guests needs, including adjusting service to meet last-minute requests;
- Develop, train, communicate and reinforce the service vision and standards to team members and coach them in supporting the successful execution of the vision;
- Partner with the Executive Chef, General Manager and Corporate Director of Food and Beverage to plan, create and execute an innovative culinary vision for the hotel.
- Develop an annual strategic plan that will drive guest satisfaction, team member engagement and food and beverage revenue.
- Demonstrate exceptional leadership through a hands-on approach working alongside team members creating a positive work environment by leading through example, counselling team members, and promoting SHG’s, vision, mission, values, and culture.
- Ensure food and beverage budgets and targets are achieved or exceeded, by capitalizing on revenue opportunities while driving a culture of high performance through training and coaching team members.
- Deliver service that is aligned with our vision to creating exceptional experiences.
- Communicate through team meetings to discuss goals, share information, and collaborate with team members to ensure a high level of execution and engagement.
- Be an engaging leader who is highly inclusive, inspiring, and able to relate to all levels.

Create a fun and supportive working environment where team members aspire to do what is right and are given the empowerment to execute
- Oversee the day-to-day leadership of the front of house Food & Beverage operation, which includes Banquets and Outlets;
- Identify and resolve all guest concerns/complaints to ensure the brand promise is delivered; coach and empower team members to do the same;
- Demonstrate a high level of commitment to processes that allow team members to provide service that is aligned with our vision of creating exceptional experiences;
- Liaise with all supp

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