Hotel Operations Manager

1 month ago


Winnipeg, Manitoba, Canada Arctic Co-ops Full time

Hotel Operations Manager

Please note this position requires relocation to a remote location in the north.

Summary

The Hotel Operations Manager is responsible for the effective administration of hotel operations and food services, ensuring a high level of customer service to patrons. Reporting to the Co-operative General Manager, the incumbent is responsible for daily financial records and reporting, hiring and training of staff, payroll administration, day-to-day business communication, marketing and promotion, kitchen and food services, and other duties as assigned.

Responsibilities

  1. Ensure optimal customer relations by responding effectively to customer enquiries and requests;
  2. Manage the reservation system, register incoming guests, and prepare guest portfolios;
  3. Ensure hotel guests are provided transportation services to and from the airport as needed;
  4. Organize and oversee all hotel duties, including filing, ordering, and sending customer invoices and basic office procedures;
  5. Conduct day-end closing procedures and reconcile reports as necessary;
  6. Process all incoming and outgoing transfers, invoices, and charges;
  7. Order hotel and restaurant supplies and maintain adequate inventory levels;
  8. Oversee or deliver duties and responsibilities with respect to housekeeping;
  9. Hire, train, provide direction, schedule, and evaluate staff for the hotel/food services;
  10. Ensure the accurate recording and organization of payroll records, including timesheets, schedules, and related payroll files and employee records;
  11. Approve payroll and staff timesheets and submit them to the General Manager for processing;
  12. Ensure that the hotel and restaurant operate in a professional manner and adhere to regulations and legislated standards;
  13. Coordinate maintenance and repairs to the facility per the General Manager's guidelines.


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