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Owner Relations Manager

4 months ago

Whistler, Canada Vacasa Full time

**Why Vacasa**

We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we're the largest full-service vacation rental company in North America thanks to the people who give us their best every day. Robust local teams are vital for successful vacation rentals—so much so that local operations teams make up the majority of our workforce. Our operations teams help make vacation memories happen by ensuring a seamless stay for our guests.

**What we're looking for**

Vacasa is looking for a strong leader who is competent, energetic, and highly skilled in communications and people management to join our team as an Owner Relations Manager. The Owner Relations Manager is the main point of contact for our owners and is expected to build and maintain strong relationships as measured by the retention, profitability, and guest satisfaction of their assigned portfolio.

**Compensation**
- $55000 / year
- Annual Bonus Incentive based on metrics
- More benefits and company perks information below

**What you'll do**
- Act as the liaison between the owner, Vacasa's internal departments and Strata
- Meet and maintain Vacasa standards and metrics related to owner/ guest satisfaction and standard unit appearance
- Conduct regular inspections prior to owner arrivals
- Partner and assist your Business Development Representative when new units join the portfolio
- Responsible for shooting and editing high-quality tours for our properties and areas
- Establish and maintain open, collaborative relationships with fellow regional team members and upper management team
- Administrative assistance processing invoices
- Provide cross-coverage for your manager and Co-ORM(s) when necessary
- Other responsibilities as assigned - because every day looks different

**Skills you'll need**
- Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices
- Ability to work well under pressure in an agile, fast-paced environment
- Excellent time management skills with the ability to change activity frequently and cope with interruptions
- Highly responsive and reliable
- Strong attention to detail
- Adhere to all company policies and procedures

**Work Environment and Physical Demands**
- Availability to work Sunday through Saturday, early mornings and evenings as needed.
- Traveling between worksites is frequent and this person will need their own reliable transportation.
- Ability to stand, sit, and walk for an extended period of time
- Reach overhead and below the waist
- Regularly push, pull, and lift up to 25 pounds
- Occasionally lift or move up to 50 pounds
- Bend, stoop, squat, kneel, and twist
- The physical demands described here are an example of those that must be met by an employee to successfully perform the essential functions of this job.

**What you'll get**
- Extended Medical and Dental
- Registered Retirement Savings Plan - company match
- Ski pass/activity allowance, or Travel allowance for Squamish/Pemberton-based applicants
- Employee Assistance Program
- Career advancement opportunities
- Employee discounts
- All the equipment you'll need to be successful
- Great colleagues and culture, monthly socials
- We do not have staff accommodation available. Must be legally eligible to work in Canada._
- Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited._
- Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver's license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver's license, be at least 21 years of age, and have been a licensed driver for no less than 3 years._
- An offer of employment for this role will be contingent upon the successful completion of a background check._