Operations Manager

7 months ago

Whistler, Canada Latour Hotels And Resorts Inc Full time

**What's in it for you?** LaTour Group Management Canada, Inc. (LTC), is now hiring for a full-time Operations Manager for our managed locations in Whistler, BC LTC offers an abundant benefits package after 90 days of full-time employment.

The Operations Manager coordinates the activities of resort personnel as directed by the Senior Area Manager and assists him/her with the management of resort operations. The Operations Manager is responsible for building and contributing to a service culture that is characterized by empowered Guest Service Specialists, providing engaging service and creating memorable experiences.

In the absence of the Senior Area Regional Manager, the Operations Manager will be responsible for overseeing all operational departments, checking in with various colleagues, and maintaining overall resort operations. The Operations Manager will also handle all owner/guest concerns, as well as any hotel emergency or safety situations.

ESSENTIAL FUNCTIONS
- Assigns duties to staff, observes performance, and provides training and other assistance to ensure consistency with regards to resort policies, operations procedures, safety standards, and quality outcomes.
- Oversees front desk, housekeeping and maintenance operations.
- Supports colleagues by demonstrating consistent and timely presence in all areas of the resort’s operation (especially during peak operational times).
- Understands colleagues’ job roles, responsibilities, and performance expectations to effectively support and manage the resort.
- Demonstrates team spirit and leads by example - supporting others, offering suggestions, and taking initiative and ownership of actions.
- Conducts, or assists in conducting, staff meetings.
- Coordinates hiring of new staff members and conducts interviews.
- Participates in training of colleagues - both new hire training as well as ongoing role-specific training.
- Ensures compliance with the resort’s department-specific policies and procedures - including health and safety, service standards, and all property-specific systems.
- Receives and resolves, or assists in resolving, guest complaints and employee issues.
- Maintains accurate records including direct bill accounts, credit card receipts, registration cards and night audit reports.
- Manages the Front desk, Housekeeping and Maintenance budgets.
- Utilizes the checklist to ensure accuracy of daily duties.
- Inspects resort for cleanliness and appearance and ensures that below standard items are promptly addressed. Ensures the Maintenance Department is responding quickly to any owner / guest requests.
- Oversees all construction and repairs at the resort.
- Coordinates contractors that are working at the resort - checking for valid work permits, WorkSafe BC compliance, and quote / estimate accuracy.
- Verifies that accurate room status information is maintained and properly communicated.
- Performs inventory checks for stock levels and supplies, and purchases supplies or services from outside vendors as needed, such as landscaping, housekeeping supplies, and maintenance supplies.

OTHER FUNCTIONS

The Operations Manager may also:

- Perform the functions of the Senior Area Regional Manager in his/her absence.
- Assist with Board Relations and the Budgeting Process.
- Correspond with groups and travel agents to answer special requests for units and rates.
- Assist with sales and marketing efforts as directed.
- Answer inquiries pertaining to resort policies and services.

Education/Credentials
- Bachelor's Degree in the Hospitality/Business/Administration or related field
- BC Occupational Health & Safety Certificate preferred
- First Aid certification preferred

**Requirements**:

- English language preferred
- Valid driver’s license with a clean driving record
- Must live in the Sea to Sky Region.

Experience
- Min. of 2 years of management experience in a hotel or related field in a similar position with a proven track record
- Must be proficient in MS Office.
- Must possess knowledge of the hospitality industry and operations.
- Must possess knowledge of budgeting procedures and employee relations.

**Job Types**: Full-time, Permanent

Pay: $70,000.00-$88,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match

**Education**:

- Bachelor's Degree (preferred)

Work Location: In person

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