Owner Relations Manager

1 week ago

Whistler, Canada Westin Resort and Spa Whistler Full time

**WESTIN**

At Westin, everything we do is designed to help our guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to assist them throughout their stay. We are looking for dynamic people who are excited to join our team of hospitality professionals. Are you ready to jump into any situation and give a helping hand? If you’re someone who has is positive, adaptable and intuitive, with a genuine interest in the well-being of others around you, we invite you to discover how you can thrive at Westin.**The Impact You’ll Make**:
Our Quality Keepers know that countless small details end up making a big impression on our customers. It’s their organization, attention to detail and overall care for their work that reinforces our position as the world’s leading hospitality company.

As the Owner Relations Manager you will be the primary contact for owners, handle owner relations and provide support where necessary to the strata/owner’s council, strata management, realtors and all departments of the hotel. Provides administrative support to the General Manager.

**The Wellness You Deserve**:
We’ll support you in and out of the workplace by offering:

- Team-spirited coworkers & encouraging management
- Learning and development opportunities
- Reward and Recognition Programs
- Staff Accommodation (based on availability)
- Enjoy Discounted Hotel stays with Marriott ‘Explore’ Program
- Complimentary Staff Meal
- Winter and Summer Wellness

**What we are looking for**:

- A warm, people-oriented demeanor
- A team-first attitude
- High attention to detail and a drive to get things done

**Position Requirements**:

- Complete and confirm all owner reservations including inputting into LightSpeed system
- Review owners personal use reservations and understand their requirements.
- Remind owners about deadlines for priority date bookings.
- Knowledgeable on the RMOW Phase 2 Restrictive Covenant applicable to owner units
- Accountable for the owners website, ensuring up to date with required postings
- Deals with any owner issues, questions, or concerns and responds to owner enquiries within 48 hours
- Liaise with strata/owners council where necessary
- Liaise with strata manager where necessary
- Liaise and act as an intermediary between owners and hotel departments
- Accurate owner locker key tracking and safe keeping

**Skills & Experience**:

- Experience working in a BC strata system an asset
- Previous experience in a similar role in a similar size/type of property preferred
- Familiarity with the real estate transaction process an asset
- 4 Star+ hotel experience preferred
- Good knowledge of whistler area and available services
- Strong organization, administration and planning skills
- Strong working knowledge of Microsoft office - Word, Excel, PowerPoint, Outlook

**General Requirements**:

- Prepare owner, GM flagged VIP’s, welcome cards and amenities (excluding sales and SPG VIP’s)
- Inspect owner room arrivals on weekdays. Follow-up with housekeeping or maintenance where necessary.
- Assign rooms to incoming reservations following all requirements of the HMA and the Phase II Covenant
- Check owner’s website for accuracy of postings and information available to owners
- Update Reservation Calendar Management on owner website to reflect owner pool availability.
- Attend daily OP’s Meetings
- Other daily, weekly, monthly duties as assigned.
- Inform Housekeeping Managers of owners arriving and set up amenities for the bellmen to deliver over the weekend.
- Check owner’s website for postings of statements, strata minutes, meeting notices and other information as required by Hotel Management Agreement and Strata By-Laws
- Post owner related communications on the website as needed and required.
- Between 25th and 30th of month, mail cheques and notification to Owners not set up for electronic deposit.
- Reconcile owners’ usage between LightSpeed and website. Provide explanations for any discrepancies.
- Produce and distribute seasonal owners’ newsletter with direction from General Manager
- Attend Owners/Strata Council meetings.
- Attend meetings and scribe minutes from the General Manager as requested.
- Upload the monthly Hotel Financial Package and the Hotel Commentary
- Prepare NR4 statements.
- Follow up with units in deficit.
- Other duties as assigned

**Health & Safety**:
Health & Safety is at our core
- Safety orientations to ensure you feel safe at work
- Proud to be COR certified - an occupational health and safety accreditation program that verifies a fully implemented safety and health program which meets national standards.
- Monthly safety committee meetings

**You’re welcome here**

Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.
- Marriott Interna

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