Operations Coordinator, Full-time

5 months ago

Calgary, Canada Executive Flight Centre Group Ltd Full time

Executive Flight Centre Aviation (EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse range of aviation services to meet the needs of airports and aerodromes. Our vision is to provide first class services to all customers in the aviation industry by focusing on safety, quality, and customer service.

EFC is committed to creating and sustaining an inclusive and diverse work environment, while upholding the principles of employment equity. Your participation in this important process is greatly appreciated. We encourage applicants to self‐identify as a member of one or more of the employment equity designated groups - Women, Aboriginal peoples, Persons with Disabilities and/or Members of Visible Minorities. The information collected will be used solely to carry out our obligations under the federal Employment Equity Act.

**Description**:
The Operation Coordinator (OCC) is responsible for providing professional, courteous customer service in person and via telephone. They are accountable for addressing customer inquiries, complaints, and processing transactions in a transportation and logistics environment. This individual participates in all assigned training, setting up and maintaining operations, setting and meeting personal goals. OCC agents promotes Executive Flight Centre, acting as a brand ambassador, providing positive experiences to all customers and staff.

**Responsibilities**:

- To be professional, accurate and timely in all communications with Customers, Airport Teams and our EFC Teams.
- Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
- Ensure compliance by team members to policies and procedures and OSHE standards.
- Address customer complaints professionally, leaving the customer with a positive resolution.
- Provide award-winning customer service; build quality relationships with customers informing them of regular and irregular operations.
- Strive to minimize staff turnover and to keep team headcount at acceptable levels, share successes and foster an atmosphere of collaboration and teamwork.
- Building and updating Turn Schedules for the YYC MT Teams.
- Identify and suggest technology solutions to meet evolving department and customer needs.
- Tracking and disputing delay coding from the Airlines.
- Communicate with customers by phone, radio, or in person to determine nature of customer’s request, acting to resolve the issue or concerns.
- Billing for Airlines as Flight Paper is turned in for fast accurate tracking of equipment, agents and any extra request from the Airlines.
- Sending in Daily Resource Specialist information for YYC AA.
- Tracking and communicating all operational changes to Teams and customers from gate changes to Airline request for additional service.
- Assisting Supervisor when time allows on moving missed bags back to their owners. Helping with calls and organizing shipping of bags to destinations.
- Assisting the operation with ordering supplies and tracking supply levels to ensure we have enough stock for the operation.
- Tracking Lynx RON Flights and extended turns and booking Grooming for these AC.
- Confirming restocking of AC has been completed when required.
- Checking over Flight Paper for accuracy and entering it Data Base for our records.
- Entering Gates in to Nav Blue and any updates.
- Maintain a tidy and orderly work area exhibiting pride in work performance and contributing to a healthy and safe work environment.
- Ensure exceptional, courteous, and respectful customer service.
- Comply with and participate in the Company’s Health & Safety and Quality programs and initiatives.
- Perform any other duties as required.

**Qualifications and Experience**:

- Aviation background, specifically in a DDC or OCC role, is preferred.
- Able to obtain an airport security clearance.
- Excellent written and verbal communications skills.
- Highly motivated and able to work well with mínimal supervision in a fast-paced environment.
- Professional appearance and behaviour while providing superior customer service.
- Proficient with MS Word, Excel and the ability to learn new programs quickly.
- First Aid, CPR, TDG WHMIS certification and Air to Ground License an asset.
- Sound analytical thinking, planning, prioritization, and execution skills.
- Professional, punctual, meticulous and diligent.
- Able to work collaboratively as a productive member of the EFC Team.

**What EFC can Offer?**
- Competitive compensation
- Extended Health and Dental Benefits for Full Time Employees with mínimal premiums.
- Group Retirement Plan including Deferred Profit-Sharing Plan (DPSP) and a Group RRSP for Full Time Employees.
- A discretionary bonus program based on over all company performance.
- An incredible work environment focused on hard work, fun and celebrating our

  • Operations Coordinator

    2 weeks ago

    Calgary, Alberta, Canada On-time Freight Inc Full time

    Job SummaryWe are seeking an experienced Operations Coordinator to join our team at On-time Freight Inc. This is a permanent, full-time position with a salary range of $40,000 - $55,000 per year.About the RoleThe successful candidate will be responsible for establishing and implementing policies and procedures, as well as overseeing the classification and...

  • Site Operations Manager

    1 week ago

    Calgary, Alberta, Canada CSC FULL SERVICES Full time

    CSC FULL SERVICES seeks a highly skilled and experienced Site Operations Manager to lead our construction projects. As a key member of our team, you will be responsible for supervising workers and projects, coordinating activities, and ensuring the smooth execution of our operations.The ideal candidate will have at least 2 years of experience in a similar...

  • Site Operations Manager

    2 weeks ago

    Calgary, Alberta, Canada CSC FULL SERVICES Full time

    At CSC FULL SERVICES, we are seeking an experienced Site Operations Manager to lead our construction site operations. The successful candidate will be responsible for overseeing the day-to-day activities of the site, ensuring that projects are completed on time and within budget.Key ResponsibilitiesSupervise a team of workers to ensure efficient completion...

  • Full-time Logistics Coordinator

    5 days ago

    Calgary, Canada Lafarge Full time

    p>Lafarge – Calgary (Lynnwood Ridge / Ogden / Foothills Industrial / Great Plains), AlbertaThe Logistics Coordinator is responsible primarily for the day-to-day interface with customers for their cement order placement. It requires coordination with various sales teams, operations personnel, and contract truck partners to ensure that customer requests are...

  • Site Operations Manager

    1 week ago

    Calgary, Alberta, Canada CSC FULL SERVICES Full time

    We are seeking a skilled Site Operations Manager to join our team at CSC FULL SERVICES.The successful candidate will be responsible for overseeing the daily operations of our construction sites, ensuring that projects are completed on time, within budget, and to the highest quality standards.As a Site Operations Manager, you will supervise a team of workers,...

  • Logistics Coordinator

    1 week ago

    Calgary, Alberta, Canada Alberta Ltd. Full time

    About the RoleWe are seeking a highly skilled and reliable Logistics Coordinator to join our team at Alberta Ltd. in a full-time capacity.Job DescriptionThe successful candidate will be responsible for operating and driving automobiles, vans, and light trucks to pick up and deliver various items and products in a safe and efficient manner. Key tasks include...

  • Operations Team Leader

    2 weeks ago

    Calgary, Alberta, Canada TACO TIME Full time

    Job Description:TACO TIME is seeking an experienced Operations Team Leader to oversee the daily operations of our restaurant. This is a full-time position that requires strong leadership skills, attention to detail, and excellent communication abilities.Key Responsibilities:Leadership: Supervise and coordinate activities of staff who prepare and portion...

  • Full-time Logistics Coordinator

    5 days ago

    Calgary, Canada Lafarge Canada Full time

    Thanks to our teams' energy, commitment and ideas, we are reinventing how the world builds to make Canada greener and smarter for all.Logistic CoordinatorRequisition ID: 9721Location: Calgary, AB, CA, T2C 5G9Pay Type: HourlyWHO IS LAFARGE?As a global leader in innovative and sustainable building solutions, Lafarge is enabling greener cities, smarter...

  • Office Operations Coordinator

    1 week ago

    Calgary, Alberta, Canada On-time Freight Inc Full time

    Job Description:We are seeking a highly organized and detail-oriented Office Operations Coordinator to join our team at On-time Freight Inc.Key Responsibilities:Establish and implement policies and procedures to ensure smooth office operationsManage and maintain accurate records of employee data, meetings, and training programsCoordinate recruitment...

  • Full-time Centre Coordinator

    2 months ago

    Calgary, Canada Scholars of Calgary Southeast Full time

    **Full-time Centre Coordinator** **Qualifications of a successful Scholars Education Centre Coordinator include the following**: - Post-secondary education. - An ability to provide quality customer service that exceeds client expectations. - Successful background in sales, marketing, and sales skills with a strong focus on customer service. - Excellent...

  • Taco Time Supervisor

    1 week ago

    Calgary, Alberta, Canada TACO TIME Full time

    Job DescriptionWe are seeking a seasoned Culinary Operations Leader to join our team at Taco Time. This is an exciting opportunity for a skilled supervisor to lead and manage food service staff, overseeing all aspects of kitchen operations.Key ResponsibilitiesDevelop and implement efficient methods to meet work schedules, ensuring seamless service...

  • Construction Project Coordinator

    3 weeks ago

    Calgary, Alberta, Canada CSC FULL SERVICES CORP. Full time

    CSC FULL SERVICES CORP. is seeking a skilled Construction Project Coordinator to oversee construction projects from start to finish. The ideal candidate will have experience in construction site supervision, project coordination, and team management.The successful candidate will be responsible for:Coordinating construction projects to ensure timely...

  • Senior Site Operations Manager

    1 week ago

    Calgary, Alberta, Canada CSC FULL SERVICES] Full time

    Job DescriptionCSC FULL SERVICES is seeking a highly skilled Sr. Site Operations Manager to oversee the daily operations of our construction sites.About CSC FULL SERVICESWe are a leading provider of comprehensive construction services, dedicated to delivering high-quality projects on time and within budget.Salary & BenefitsThe salary for this role is...

  • Operations Manager

    2 months ago

    Calgary, Canada Linde plc Full time

    **Operations Manager (Full Time) Calgary, AB** - 24001794 Linde is a leading global industrial gases and engineering company with 2022 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain and...

  • Construction Site Supervisor

    4 weeks ago

    Calgary, Alberta, Canada CSC FULL SERVICES CORP. Full time

    CSC FULL SERVICES CORP. is seeking a skilled Construction Site Supervisor to oversee the daily operations of our construction projects. The ideal candidate will have a strong background in construction management, excellent communication skills, and the ability to work effectively in a fast-paced environment.Key Responsibilities:Supervise construction...

  • Operational Support Coordinator

    1 week ago

    Calgary, Alberta, Canada On time truck & Trailer Repair inc Full time

    Are you looking for a dynamic role that combines administrative expertise with exceptional customer service skills? On time truck & Trailer Repair inc is seeking an Operational Support Coordinator to join our team!About the RoleWe are committed to providing excellent service to our customers, and we need someone who can help us deliver on that promise. As an...

  • Retail Sales Associate

    2 weeks ago

    Calgary, Alberta, Canada TACO TIME Full time

    We are looking for a motivated and detail-oriented Retail Sales Associate to join our team at TACO TIME. This is a permanent, full-time position with 35 hours of work per week.The estimated salary for this role is $45,000 - $55,000 per year, depending on location and experience.About the RoleThis position involves operating a cash register, processing...

  • Full Time Bookkeeper

    3 months ago

    Calgary, Canada Special Olympics Alberta Full time

    Location: Calgary or Edmonton Special Olympics Alberta is looking for a full-time Bookkeeper. In this role, you will play a vital role in supporting the finance department in various bookkeeping functions, including accounts payable, accounts receivable, and general ledger maintenance. This role involves ensuring accurate and timely recording of financial...

  • Operations Manager

    1 week ago

    Calgary, Alberta, Canada TACO TIME Full time

    Job DescriptionWe are seeking a skilled and experienced Operations Manager to join our team at Taco Time. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that everything runs smoothly and efficiently.Key Responsibilities:Team Leadership: Supervise and coordinate the...

  • Front Desk Coordinator

    4 weeks ago

    Calgary, Alberta, Canada GT Operations Ltd. Full time

    Job Summary: We are seeking a highly organized and detail-oriented Front Desk Coordinator to join our team at GT Operations Ltd. The ideal candidate will have excellent communication skills and be able to provide top-notch customer service.Key Responsibilities:Greets visitors and directs them to the appropriate contact or service area.Obtains and processes...