Operations Coordinator, Full-time

6 months ago


Calgary, Canada Executive Flight Centre Group Ltd Full time

Executive Flight Centre Aviation (EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse range of aviation services to meet the needs of airports and aerodromes. Our vision is to provide first class services to all customers in the aviation industry by focusing on safety, quality, and customer service.

EFC is committed to creating and sustaining an inclusive and diverse work environment, while upholding the principles of employment equity. Your participation in this important process is greatly appreciated. We encourage applicants to self‐identify as a member of one or more of the employment equity designated groups - Women, Aboriginal peoples, Persons with Disabilities and/or Members of Visible Minorities. The information collected will be used solely to carry out our obligations under the federal Employment Equity Act.

**Description**:
The Operation Coordinator (OCC) is responsible for providing professional, courteous customer service in person and via telephone. They are accountable for addressing customer inquiries, complaints, and processing transactions in a transportation and logistics environment. This individual participates in all assigned training, setting up and maintaining operations, setting and meeting personal goals. OCC agents promotes Executive Flight Centre, acting as a brand ambassador, providing positive experiences to all customers and staff.

**Responsibilities**:

- To be professional, accurate and timely in all communications with Customers, Airport Teams and our EFC Teams.
- Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
- Ensure compliance by team members to policies and procedures and OSHE standards.
- Address customer complaints professionally, leaving the customer with a positive resolution.
- Provide award-winning customer service; build quality relationships with customers informing them of regular and irregular operations.
- Strive to minimize staff turnover and to keep team headcount at acceptable levels, share successes and foster an atmosphere of collaboration and teamwork.
- Building and updating Turn Schedules for the YYC MT Teams.
- Identify and suggest technology solutions to meet evolving department and customer needs.
- Tracking and disputing delay coding from the Airlines.
- Communicate with customers by phone, radio, or in person to determine nature of customer’s request, acting to resolve the issue or concerns.
- Billing for Airlines as Flight Paper is turned in for fast accurate tracking of equipment, agents and any extra request from the Airlines.
- Sending in Daily Resource Specialist information for YYC AA.
- Tracking and communicating all operational changes to Teams and customers from gate changes to Airline request for additional service.
- Assisting Supervisor when time allows on moving missed bags back to their owners. Helping with calls and organizing shipping of bags to destinations.
- Assisting the operation with ordering supplies and tracking supply levels to ensure we have enough stock for the operation.
- Tracking Lynx RON Flights and extended turns and booking Grooming for these AC.
- Confirming restocking of AC has been completed when required.
- Checking over Flight Paper for accuracy and entering it Data Base for our records.
- Entering Gates in to Nav Blue and any updates.
- Maintain a tidy and orderly work area exhibiting pride in work performance and contributing to a healthy and safe work environment.
- Ensure exceptional, courteous, and respectful customer service.
- Comply with and participate in the Company’s Health & Safety and Quality programs and initiatives.
- Perform any other duties as required.

**Qualifications and Experience**:

- Aviation background, specifically in a DDC or OCC role, is preferred.
- Able to obtain an airport security clearance.
- Excellent written and verbal communications skills.
- Highly motivated and able to work well with mínimal supervision in a fast-paced environment.
- Professional appearance and behaviour while providing superior customer service.
- Proficient with MS Word, Excel and the ability to learn new programs quickly.
- First Aid, CPR, TDG WHMIS certification and Air to Ground License an asset.
- Sound analytical thinking, planning, prioritization, and execution skills.
- Professional, punctual, meticulous and diligent.
- Able to work collaboratively as a productive member of the EFC Team.

**What EFC can Offer?**
- Competitive compensation
- Extended Health and Dental Benefits for Full Time Employees with mínimal premiums.
- Group Retirement Plan including Deferred Profit-Sharing Plan (DPSP) and a Group RRSP for Full Time Employees.
- A discretionary bonus program based on over all company performance.
- An incredible work environment focused on hard work, fun and celebrating our



  • Calgary, Canada Scholars of Calgary Southeast Full time

    **Full-time Centre Coordinator** **Qualifications of a successful Scholars Education Centre Coordinator include the following**: - Post-secondary education. - An ability to provide quality customer service that exceeds client expectations. - Successful background in sales, marketing, and sales skills with a strong focus on customer service. - Excellent...

  • Operations Manager

    3 months ago


    Calgary, Canada Linde plc Full time

    **Operations Manager (Full Time) Calgary, AB** - 24001794 Linde is a leading global industrial gases and engineering company with 2022 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain and...

  • Full Time Bookkeeper

    4 months ago


    Calgary, Canada Special Olympics Alberta Full time

    Location: Calgary or Edmonton Special Olympics Alberta is looking for a full-time Bookkeeper. In this role, you will play a vital role in supporting the finance department in various bookkeeping functions, including accounts payable, accounts receivable, and general ledger maintenance. This role involves ensuring accurate and timely recording of financial...

  • Office Administrator

    6 months ago


    Calgary, Canada Full Blast Creative Full time

    Full Blast Creative is a dynamic and innovative marketing agency that specializes in delivering exceptional creative solutions across various media platforms. We are currently seeking an enthusiastic Office Administrator to join our team. This role is ideal for someone who is organized, detail-oriented, and enjoys supporting a team in a fast-paced...

  • Operations Coordinator

    2 months ago


    Calgary, Canada Axiom Surface Protection Full time

    We're looking for the next great addition to Team Axiom as a **OPERATIONS COORDINATOR **for the Province of Alberta, based in Calgary. If you're an enthusiastic team player with a “can do” attitude, where the customer comes first, and looking to grow and advance in your career then contact us for a full job description and interview. AXIOM is serious...

  • Full Time Advisors

    4 weeks ago


    Calgary, AB, Canada Adecco Full time

    Adecco is currently hiring a full-time Document Control Advisor with experience in with data management systems to work for our client leading oil & energy company in Calgary, AB. In this role you will coordinate document control action items to completion. Using strong orientation to detail and prioritization skills to provide document control...


  • Calgary, Canada YMCA Calgary Full time

    Why should you join our team? YMCA Calgary is a charity that ignites the potential in Calgarians. Since our inception in 1902, we have evolved into a vibrant organization operating in every quadrant of the city. Guided by our core values of honesty, caring, respect and responsibility, YMCA Calgary offers a growing hub of programming & services to address...


  • Calgary, Canada Adecco Canada Full time

    p>Adecco is currently hiring a full-time highly motivated and detail-oriented Methods Engineer - Electrical/Avionics to join our client's team for a permanent full-time position in Calgary, AB. This role focuses on developing, improving, and implementing efficient production and maintenance processes for electrical and avionics systems in the aerospace...


  • Calgary, Canada Concept Dentistry & Hygiene Full time

    Concept Dentistry is looking for an experienced Dental Administrator we are growing and looking to add new team member to our dental family. We are locally owned and operated. This position will be blended position which includes dental reception and treatment coordination. Tracker experience is an asset. **Hours** - Mondays & Tuesdays 8:45am 5:00pm -...

  • Pallet Sorter

    1 month ago


    Calgary, Canada APS of Calgary Full time

    **Calgary** **Pallet Sorter - Full Time Weekend Shift** This is a fast-paced position and requires assembly line experience and good eye/hand coordination. The goal is to operate the sorter machine, sort pallets for repair, and to ensure the machine continues to function to meet daily targets. **Wage**: $20.00/hr. + Paid benefits! **Shift...

  • Pallet Sorter

    1 day ago


    Calgary, Canada APS of Calgary Full time

    **Calgary** **Pallet Sorter - Full Time Weekend Shift** This is a fast-paced position and requires assembly line experience and good eye/hand coordination. The goal is to operate the sorter machine, sort pallets for repair, and to ensure the machine continues to function to meet daily targets. Must have own transportation, no buses at shift start...


  • Calgary, Canada Concept Dentistry & Hygiene Full time

    Concept Dentistry is Hiring for a brand new administrator position we are growing and looking to add new team member to our dental family. We are locally owned and operated. As this is a brand new position it will be blended position which includes dental reception and treatment coordination. A minimum of 1 year dental admin or RDA experience is an...

  • Full Time Custodian

    1 month ago


    Calgary, Canada Rocky Ridge Retirement Full time

    **CUSTODIAN Full Time** **ABOUT US** We’re Signature Retirement Living, and we believe that enjoying life is what Vibrant Seniors Living should be all about. We hire outstanding people who truly care about seniors and understand their needs. We value our staff and believe in providing a culture that cultivates and celebrates success. We offer excellent...

  • Machine Operator

    2 months ago


    Calgary, Canada Screenco West Ltd Full time

    **Title: Machine Operator - **Roll-Forming Set-Up Operator **Department**:Production **Reports to**:Plant Supervisor **Job Summary** We are a manufacturing supplier to the window and door industry seeking a dynamic individual to join our production team in the roll forming department **Summary of essential job functions**: - Set up forming rolls on a 1...

  • Machine Operator

    4 months ago


    Calgary, Canada Screenco West Ltd Full time

    **Title: Machine Operator - **Roll-Forming Set-Up Operator **Department**:Production **Reports to**:Plant Supervisor **Job Summary** We are a manufacturing supplier to the window and door industry seeking a dynamic individual to join our production team in the roll forming department **Summary of essential job functions**: - Set up forming rolls on a 1...


  • Calgary, Canada YMCA Calgary Full time

    Why should you join our team? YMCA Calgary is a charity that ignites the potential in Calgarians. Since our inception in 1902, we have evolved into a vibrant organization operating in every quadrant of the city. Guided by our core values of honesty, caring, respect and responsibility, YMCA Calgary offers a growing hub of programming & services to address...

  • Operations Coordinator

    3 months ago


    Calgary, Canada Sani Marc Inc Full time

    **Operations Coordinator**: Emploi - Permanent Full-time - **Coordinator - warehouse - distribution** Branch office: Calgary -Calgary Alberta T2E 7A3 **As soon as possible**Schedule: Monday to Friday (Day) **Description: **The Warehouse Coordinator is responsible for coordinating the daily operations of the warehouse to ensure the efficient receipt,...


  • Calgary, Canada Calgary Surge Full time

    p>Director, Ticket Sales Calgary Surge Professional Basketball Club Status: Full-time (In-person) About Canadian Elite Basketball League (CEBL) A league created by Canadians for Canadians with a mission to develop Canadian players, coaches, sports executives, and referees, the CEBL boasts the highest percentage of Canadian players of any pro league in the...


  • Calgary, Canada Summit Dental Full time

    **Job Summary** We are seeking a dynamic Dental Administrator to join our team, responsible for the administrative operations of our office. We are a close knit team seeking a like minded, patient focused team member to join us! **Duties** - Manage front desk activities including answering phones, scheduling appointments, and greeting patients - Treatment...

  • Junior Account Manager

    2 months ago


    Calgary, Canada Full Blast Creative Full time

    **Job Title**: Junior Account Manager **Location**: Hybrid (Calgary, AB) **Type**: Full-time **Who We Are** Full Blast Creative is a results-driven marketing agency that combines strategic insight with innovative thinking to empower brands. Our team is dedicated to exploring bold ideas and delivering high-impact campaigns that make a real difference. With a...