Full-Time Sales Coordinator

1 month ago


Calgary, Canada Calgary Surge Full time
p>Director, Ticket Sales

Calgary Surge Professional Basketball Club

Status: Full-time (In-person)

About Canadian Elite Basketball League (CEBL)

A league created by Canadians for Canadians with a mission to develop Canadian players, coaches, sports executives, and referees, the CEBL boasts the highest percentage of Canadian players of any pro league in the country with 75% of its rosters being Canadian and a record 10 players with NBA experience in 2024. Players also bring experience from the NBA G League, top international pro leagues, the Canadian National team program, NCAA programs, as well as U SPORTS and CCAA. Fourteen players have signed NBA contracts following a CEBL season, and numerous CEBL players attend NBA G League training camps every year. The CEBL season runs from May through August with games broadcast live on CEBL+ powered by BetVictor, TSN, TSN+, RDS, Game+, Next Level Sports & Entertainment and Courtside1891. ca and @cebleague on Instagram, Twitter, TikTok, LinkedIn, Facebook & YouTube.The Director, Ticket Sales reports to the Senior Vice President and has the responsibility of overseeing, generating and retaining revenue through the sale of tickets. This role involves managing a team of account executives, setting and hitting sales goals and ensuring alignment between the organization’s ticketing strategy and overall business objectives. This individual will work closely with the Senior Vice President to create ticketing campaigns and will spearhead efforts to build and maintain relationships with a diverse set of stakeholders across our ticket base (e.g., season ticket members, donors, sponsors, VIPs, corporate and group accounts, etc.). li>GOAL: consistently exceed monthly, quarterly, and annual sales revenue targets.Develop and execute targeted sales strategies for season tickets, group tickets, and premium seating, utilizing phone calls, networking events, email campaigns, and professional social media profiles.Lead, mentor, and manage the ticket sales team, ensuring they are motivated and equipped to meet sales targets.Establish a strong sales culture, focused on achieving high levels of performance and customer satisfaction.Prepare weekly, monthly, and quarterly reports for Senior Vice President and Senior Leadership Team, outlining key performance indicators (KPIs) such as sales targets, customer satisfaction, and operational challenges.Ensure alignment between the development and execution of the organization’s sales strategies and the Calgary Surge’s:

(SECONDARY) Brand

GOAL: consistently perform customer data collection and analysis using CRM tools that generate actionable insights for the Brand team (e.g., li>Work as needed with the Brand team to promote ticket packages, sponsorships, and partnerships through public-facing collateral.Work across operations teams to devise and execute season ticket member and community events as required.You have clear experience in sales and understand the importance of generating ticket revenue in the professional sports and entertainment business. li>Bachelor’s Degree, preferably in Business, Sports Management, or a related field.Self-directed certifications, preferably in Business, Sales, or Sports Management.Minimum 3-5 years of experience in a results-oriented sales environment.Business planning, project, and time management.Demonstrated knowledge of working with Ticketmaster Host/Archtics and CRM software.
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