Réceptionniste / Receptionist Weekend

5 months ago


PointeClaire, Canada Confort Elite Sante (Comfort Keepers) Full time

**Job Summary**:
We are the largest home care company in Quebec, assisting seniors so that they can remain in their own homes, as well as assisting the government with providing resources for hospitals and CHSLDS. We are looking for someone who will be responsible for responding to all incoming calls, assist caregivers and clients with issues, review any time alarms for late arrivals and report to the team. Communication with Clients, the CLSC and the caregivers to ensure that the services were properly rendered is essential.

**Qualifications**:
Knowledge of scheduling and/or health care preferred.

Must possess above average human relations, customer service, and organizational skills. Excellent telephone etiquette and communication skills are necessary. Bilingual

SCHEDULE:
Saturday and Sunday 8:00am to 4:00pm or 9:00am to 5:00pm

**Essential Functions**:

- Communicates new assignments and/or schedule changes to caregivers and clients.
- Manages CLSC, hospital and CHSLD incoming requests, new clients, customer service issues and solutions problems and schedules clients
- Responds to all callers
- Follows up and reports / investigates caregiver tardiness

**Résumé des fonctions**:
Réponds à tous les appels, assiste les clients et aidants avec les problématiques, vérifie les alarmes pour les retards et communique avec l'équipe. La coordination des demandes de services avec les CLSCs, les clients et les aidants est essentiel.

**Qualifications**:
La connaissance de l’ordonnancement et/ou de la prestation des soins de santé est un avantage. Obligatoire parler Français et Anglais.

HORAIRE - samedi et dimanche 8h à 16h ou 9h à 17h

**Fonctions essentielles**:

- Répond a tous les appels.
- Communique les nouvelles affectations et/ou les changements d’horaire aux aidants et aux clients.
- Gére les demandes des CLSCs, les hopitaux et les CHSLDs nouveaux clients, les problématiques courantes, les nouvelles demandes de services etc
- Gère les retards.
- Participe aux réunions sur le cas de clients, à la demande de son supérieur hiérarchique immédiat. Collabore avec le coordinateur de l’aide et le coordinateur des ressources humaines pour aider à régler les différends avec les aidants.

Tâches du poste:

- Répondre aux demandes d'information des clients
- S'engager avec les clients de manière amicale et professionnelle tout en écoutant activement leurs préoccupations
- Offrir un support et des solutions aux clients conformément aux politiques du service à la clientèle
- Autres tâches selon les besoins

Work Remotely
- Non

**Job Type**: Part-time
Part-time hours: 16 per week

**Salary**: $20.00-$23.00 per hour

**Benefits**:

- Dental care
- Vision care

Schedule:

- Every Weekend

Work Location: In person


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