Admissions Adviser, International

3 weeks ago

North York, Canada Seneca College of Applied Arts and Technology Full time

Posting Date:
**March 2, 2023**
- Closing Date:
**March 9, 2023**
- Pay Range:
**Payband F - $28.56 - $33.11 (Start rate: $28.56)**
- Hours:
**35 hours per week (overtime as required)**
- Work Type:
**Hybrid**
- Type:
**Permanent**
- Shift:
**Monday to Friday, 9:00 AM to 5:00 PM**
- Ideal Start Date:
**2/20/23**
- End Date:
**Position Summary**:
**Responsibilities**:
**Admission and Evaluation**
- Admits students to diploma, certificate, fee-for-service, graduate certificate and degree programs.
- Determines applicant eligibility for admission and evaluates academic credentials, standardized test results, language proficiency scores and documentation relating to residency/citizenship status; determines if applicants will write pre-admission tests.
- Interprets data transmitted from OCAS and the College’s International Web Application (IWA) to prepare applicant files for admission decisions, evaluate the credibility of documents, identify fraudulent documents, and generate admissions-related correspondence.
- Offers and denies admission, re-directs applicants to other pathways, evaluates the credibility of documents, identifies fraudulent documents, and creates associated correspondence.
- Monitors offers of admission, fees paid, outstanding offers and partial fee payments to meet college targets and program limits.

**Customer Service**
- Clarifies and differentiates programs and career fields for similar programs, explains the policies and procedures of the College and of the Ministry of Training, Colleges and Universities (MTCU).
- Provides, at times, advisement related to the Student Authorization/Study Permit procedures, fee payment options including bank-to-bank wire transfer payments, refunds, and the additional documentation that may be a requirement.

**Student Records**
- Monitors applicant electronic files and other information to ensure evaluation is against the right set of requirements and that applicants are progressing toward an admission decision.
- Reviews fee payments submitted and prepares and processes appropriate refunds or transfer of funds for applicants who withdraw, defer or transfer.

**Qualifications**:
**Education**
- Minimum completed one (1) year certificate in office administration or a general business program. If education is in a related field of study, applicants should state how the education is related.

**Experience**
- Minimum of three (3) years’ recent and relevant experience working within a high-volume, deadline-driven, computerized office environment, interpreting and explaining policies and procedures to clients and customers.
- Experience working within post-secondary admissions, registration or a related area is preferred.

**Skills**
- Excellent customer service skills with the ability to diffuse escalated situations.
- Strong attention to detail, analytical and investigative skills in order to effectively solve a variety of problems.
- Advanced skills in Microsoft Office Suite, database, word processing, CRM, and spreadsheets.
- Strong interpersonal and communication (written and verbal) skills to interact effectively with the College’s multi-cultural/racial/able staff, students, applicants, parents, agencies, secondary schools and the public, some of whom may have limited (or no) English language skills.
- Knowledge of college programs and structures of the Ontario secondary school system as well as knowledge of international credentials, credential evaluation, and detection of fraudulent documents is an asset.

**Note** : This position may require medium physical effort, lifting 5-20 kg/11-44 lbs. A skills assessment will be administered during the recruitment process.

**Note**: Seneca requires copies of educational credentials at the time of an interview. Confirmation of educational credentials in the form of an official Canadian transcript or an official evaluation of international credentials which determines Canadian equivalency will be required upon hire.

**We thank all applicants for their interest in this position, however, only those selected for an interview will be contacted.

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