Customer Support Agent

5 months ago


SaintLaurent, Canada Service Instukem Ltee Full time

**Receptionist**

**Instukem is a company with phenomenal growth. We are an essential partner for our customers. We meet their cleaning and disinfection needs with a full range of customized, innovative, and environmentally responsible products and services.**

**Main tasks**:
Ø Welcome visitors who come to the office;
Ø Follow-up of open sales orders and BOs;
Ø Manage the mailbox;
Ø Send documents at the request of the customers;
Ø Daily billing;
Ø Monthly billing;
Ø Tracking of empty container returns;
Ø Sends mail and parcels;
Ø Closing service orders;
Ø Maintain customer lists in the computer system (price list, changes, customer contact modifications) ;
Ø Follow-up of orders for office supplies;
Ø Follow-up of the service schedule;
Ø Edit and Print attendance sheets;
Ø Label printing;
Ø Enters service calls into the system;
Ø Filing

Ø All other related tasks

**Instukem values**:
**Success** as a team

**Respect**

**Integrity** (is nonnegotiable)

Strive for **excellence** in all actions

Always act with the **customer** in mind

**Prerequisites**:
Ø Bilingual (French and English)

Ø Customer Service Experience

Ø Detail-oriented

Ø High stress management capacity

Ø Knowledge of Microsoft Office

Ø Knowledge of the Business central ERP system (an asset)

Ø Being able to communicate effectively and be able to set priorities is an imperative

Ø Able to work in a fast-paced, growth-oriented, flexible, good sense of humor.

**Working conditions**:

- Office environment
- Schedule

From Monday to Thursday 7h30 to 4h30

Friday 7h30 to 4h00

**Our vision**

**Making our customers' world clean, hygienic, and safe**

**Job Types**: Full-time, Permanent, Casual

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Ability to Commute:

- Saint-Laurent, QC H4T 1N1 (required)

Ability to Relocate:

- Saint-Laurent, QC H4T 1N1: Relocate before starting work (required)

Work Location: In person


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