Customer Support Agent
3 months ago
**Receptionist**
**Instukem is a company with phenomenal growth. We are an essential partner for our customers. We meet their cleaning and disinfection needs with a full range of customized, innovative, and environmentally responsible products and services.**
**Main tasks**:
Ø Welcome visitors who come to the office;
Ø Follow-up of open sales orders and BOs;
Ø Manage the mailbox;
Ø Send documents at the request of the customers;
Ø Daily billing;
Ø Monthly billing;
Ø Tracking of empty container returns;
Ø Sends mail and parcels;
Ø Closing service orders;
Ø Maintain customer lists in the computer system (price list, changes, customer contact modifications) ;
Ø Follow-up of orders for office supplies;
Ø Follow-up of the service schedule;
Ø Edit and Print attendance sheets;
Ø Label printing;
Ø Enters service calls into the system;
Ø Filing
Ø All other related tasks
**Instukem values**:
**Success** as a team
**Respect**
**Integrity** (is nonnegotiable)
Strive for **excellence** in all actions
Always act with the **customer** in mind
**Prerequisites**:
Ø Bilingual (French and English)
Ø Customer Service Experience
Ø Detail-oriented
Ø High stress management capacity
Ø Knowledge of Microsoft Office
Ø Knowledge of the Business central ERP system (an asset)
Ø Being able to communicate effectively and be able to set priorities is an imperative
Ø Able to work in a fast-paced, growth-oriented, flexible, good sense of humor.
**Working conditions**:
- Office environment
- Schedule
From Monday to Thursday 7h30 to 4h30
Friday 7h30 to 4h00
**Our vision**
**Making our customers' world clean, hygienic, and safe**
**Job Types**: Full-time, Permanent
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- Paid time off
Schedule:
- Monday to Friday
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
-
Customer Care Agent
5 months ago
Saint-Laurent, Canada Fiberlinks Textiles Full time**Agent au Service Client** **RÔLE ET RESPONSABILITÉ** - **Ce rôle consiste à s'assurer que tous les appels et demandes des clients soient reçus, confirmés et suivis pour assurer un service à la clientèle hors pair. Ceci englobe les fonctions suivantes**:_ - Répondre à toutes les demandes des clients soit par téléphone ou par courriel et...
-
Customer Care Agent
5 months ago
Saint-Laurent, Canada Fiberlinks Textiles Full time**Customer Care Agent** **ROLE AND RESPONSIBILITY** - **This role consists of ensuring that all customer calls and requests are received, confirmed, and followed up to ensure unparalleled customer service. This includes the following functions**:_ - Retrieve and process all orders in the system and follow up with the external warehouse - Check the accuracy...
-
Customer Support Agent
7 months ago
Saint-Lambert, Canada dreeven Technologies Full time**Customer Support Agent**: **Main Tasks**: - Receive incoming calls from customers and assist in familiarizing them with our platform - Listen to customers, identify their difficulties, answer their questions **Qualifications and Requirements**: - Excellent written and verbal communication skills in English & French - Ideal: experience in customer...
-
Marketing Agent
5 months ago
Saint-Laurent, Canada Quincaillerie Richelieu Ltee Full time**Who are we?** Richelieu Hardware is a North American leader and an agent for change in a dynamic and creative industry. We are an importer, distributor and manufacturer of specialty hardware and complementary products. - Our customers - _More than 120,000 customers in North America : kitchen and bathroom cabinet, storage and closet, home furnishing and...
-
Customer Service Agent
2 months ago
Saint-Thomas, Canada Harnois Énergies Full time**HARNOIS ÉNERGIES IS LOOKING FOR A CUSTOMER SERVICE AGENT!** **Are you passionate about customer experience and helping others? We need someone like you! If you excel in communication, are a problem-solver and have an innate sense of service, you're just what we're looking for. Come and put your talent to work for our customers!**: **Harnois Énergies....
-
Technical Support Agent
1 month ago
Saint-Laurent, Canada Hikvision Canada Full timeOUR COMPANY Hikvision is a world leading AIoT solution provider with video as its core competency, and manufactures an extensive suite of comprehensive products and solutions for a broad range of vertical markets. As a full service, end-to-end security solutions provider, Hikvision Canada Inc. employs a number of experienced professionals across the country....
-
Customer Support Agent
5 months ago
Saint-Laurent, Canada Service Instukem Ltee Full time**Receptionist** **Instukem is a company with phenomenal growth. We are an essential partner for our customers. We meet their cleaning and disinfection needs with a full range of customized, innovative, and environmentally responsible products and services.** **Main tasks**: Ø Welcome visitors who come to the office; Ø Follow-up of open sales orders and...
-
Method Agent
5 months ago
Saint-Laurent, Canada Bombardier Full timeBombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy, efficiency, reliability and safety. We are a global organization focused on working together with a team spirit. **In your role, you will**: Method Agent -...
-
Methods Agent
5 months ago
Saint-Laurent, Canada Bombardier Full time**Why join us?**: As the leading manufacturer of business aircraft, Bombardier is renowned for designing, manufacturing, and servicing world-class aircraft that elevate the client experience. Bombardier has been successful in setting the highest standards because we are a people-centric business that fosters passion, diversity and authenticity. Prioritizing...
-
Customer Service Agent
1 month ago
Saint-Thomas, Canada Harnois Énergies Full time**HARNOIS ÉNERGIES IS LOOKING FOR A CUSTOMER SERVICE AGENT!** **Are you passionate about customer experience and helping others? We need someone like you! If you excel in communication, are a problem-solver and have an innate sense of service, you're just what we're looking for. Come and put your talent to work for our customers!**: **Harnois Énergies....
-
Customer Support Specialist
6 months ago
Laurent, Canada HITACHI ENERGY CANADA INC. Full timeDescription : General Information: Reporting to the Vice President of Sales Operations, the Customer Support Representative will support the Quebec and Alberta account management team by coordinating customer tenders, including the creation and management of opportunities. in our SRM tool, coordinating the review of the customer's terms & conditions...
-
Customer Support Liaison
4 weeks ago
Bas-Saint-Laurent, Canada HITACHI ENERGY CANADA INC. Full timeJob SummaryAs a Customer Support Liaison at HITACHI ENERGY CANADA INC., you will play a crucial role in supporting the Quebec and Alberta account management team. Your primary responsibility will be to coordinate customer tenders, including the creation and management of opportunities in our SRM tool. You will also be responsible for coordinating the review...
-
Customer Support Specialist
4 weeks ago
Bas-Saint-Laurent, Canada HITACHI ENERGY CANADA INC. Full timeJob SummaryThe Customer Support Specialist will play a vital role in supporting the Quebec and Alberta account management team by coordinating customer tenders, including the creation and management of opportunities in our SRM tool. This position requires strong communication skills, both written and verbal, to effectively interact with customers and...
-
Customer Support Liaison
2 weeks ago
Bas-Saint-Laurent, Canada HITACHI ENERGY CANADA INC. Full timeJob SummaryThe Customer Support Liaison will coordinate customer tenders by creating and managing opportunities in our SRM tool, reviewing customer terms & conditions with our legal department and Insurer, and helping resolve order execution problems.Key ResponsibilitiesWork closely with Account Managers, Regional Industry Sales Manager, sales agents, and...
-
Inside Sales Agent
6 months ago
Saint-Laurent, Canada TOOTSI IMPEX INC Full time_**Tootsi Impex is a North American leader in bulk, natural and health food products. Our company was established in 1986. We are a direct importer, processor, and distributor of over 1500 products. Our headquarter is based in Montreal where we also manufacture unique and trend setting snacks from our state-of-the-art facility.**_ - **Our growing...
-
Customer Service Agent
5 months ago
Saint-Hyacinthe, Canada Les Câbles Ben-Mor Full timeThe phone is your best friend? People always say they can hear you smile on the phone? Helping and being usefull is in your DNA? Our Saint-Hyacinthe office is looking for a Customer Service Agent! The Customer Service Agent answers the entering phone calls from customers, manages customer requests throughout the sales process. They identify and respond to...
-
Customer Support Specialist
4 weeks ago
Bas-Saint-Laurent, Canada HITACHI ENERGY CANADA INC. Full timeJob SummaryAs a Customer Support Specialist at HITACHI ENERGY CANADA INC., you will play a vital role in supporting the Quebec and Alberta account management team. Your primary responsibility will be to coordinate customer tenders, including the creation and management of opportunities in our SRM tool. You will also work closely with the legal department and...
-
Technical Support Agent
1 month ago
montréal (saint laurent), Canada Hikvision Canada Full timeOUR COMPANY Hikvision is a world leading AIoT solution provider with video as its core competency, and manufactures an extensive suite of comprehensive products and solutions for a broad range of vertical markets. As a full service, end-to-end security solutions provider, Hikvision Canada Inc. employs a number of experienced professionals across the...
-
Technical Support Agent
1 month ago
montréal (saint laurent), Canada Hikvision Canada Full timeOUR COMPANY Hikvision is a world leading AIoT solution provider with video as its core competency, and manufactures an extensive suite of comprehensive products and solutions for a broad range of vertical markets. As a full service, end-to-end security solutions provider, Hikvision Canada Inc. employs a number of experienced professionals across the country....
-
Technical Support Agent
1 month ago
montréal (saint laurent), Canada Hikvision Canada Full timeOUR COMPANY Hikvision is a world leading AIoT solution provider with video as its core competency, and manufactures an extensive suite of comprehensive products and solutions for a broad range of vertical markets. As a full service, end-to-end security solutions provider, Hikvision Canada Inc. employs a number of experienced professionals across the country....