Business Development Representative

2 weeks ago

Richmond, Canada Dueck Auto Group Full time

**About us**

Dueck Auto Group is one of Canada’s largest automotive dealerships with four locations in the Greater Vancouver Area - **Dueck on Marine, Dueck Downtown, Dueck Isuzu, and Dueck Richmond.**

Since its founding in Vancouver in 1926, Dueck Auto Group has been committed to delivering exceptional quality and customer service. As a family-owned and operated company, we have a long-standing commitment to supporting the community.

Our organization currently employs over 400 hard-working and dedicated individuals. We encourage career growth through continuous training and professional development. Dueck Auto Group is constantly growing and looking for individuals who can contribute to our business operations today and into the future. We welcome you to join our dynamic and innovative team.

**Why work for us**
- Inclusive and supportive company culture and safe work environment
- Highly competitive compensation plans based on experience and performance
- Extended Health and Dental Plan benefits
- Educational Assistance Program for continuous training & professional development with advancement opportunities
- Opportunities to give back to the community by participating in charitable events

The **Business Development Centre (BDC) Representative** is a professional, customer-orientated and organized individual responsible for handling calls related to the Service Department. The main responsibilities include managing high call volumes, scheduling appointments, tracking leads, updating databases, following retention activities and taking ownership to resolve issues. Reporting directly to the General Sales Manager and Customer Development Centre Manager, the CDC Representative works with all areas of the business to ensure exceptional customer service quality.

**Key Responsibilities**
- Have strong customer service skills
- Strong tracking skills
- Updating Data base
- Follow retention guidelines for finance and lease customers
- Strong customer retention skills
- Coordinate and assign internet leads in a timely manner
- Receive overflow sales call and assign to appropriate person
- Ensure all leads and sales calls are entered into PBS
- Follow up on all walk in customers (to monitor that the salesperson has provided the customer with the information they require)
- Follow up on all unsold traffic to generate business
- Assist in leasing (sending out mails at the proper intervals and booking appointments for customers before the lease maturity date
- Create Master Traffic Log (update daily for appointments, internet leads, sales calls)
- Mass call outs on promos and incentive programs when required.

**Cultural Skills & Requirements**
- Excellent cross-cultural communication and interpersonal skills to provide exceptional customer service
- Ability to prioritize and maintain professionalism during high-volume periods
- Detail-orientated and conscientious work ethic
- Self-driven to work independently with the ability to work effectively and collaboratively in a team environment
- Ability to problem-solve and find creative solutions

**Technical Skills & Requirements**
- Minimum 1-2 years customer service experience and familiarity working with Customer Relationship Management (CRM) systems
- Automotive knowledge and post-secondary training are an asset
- Second language is an asset

**Logistical Requirements**

This is a full-time position 9:30-6 PM available at Dueck Richmond. On occasions employees may be required working extended hours, including weekends, in order to meet deadlines based on the needs of the business.

**Join our Team**

**Job Types**: Full-time, Permanent

**Salary**: From $18.00 per hour

Schedule:

- 8 hour shift

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Richmond, BC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Business Development Occupations: 1 year (preferred)

**Language**:

- English (required)

Licence/Certification:

- Vehicle Sales Authority Licence (preferred)
- Driving Licence (required)

Work Location: In person

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