Program Assistant

6 months ago

Regina, Canada University of Regina Full time

Faculty/Department Centre for Continuing Education Unit CCE-Staff Postings Employee Group CUPE 5791 Collective Agreement Consideration Open with preference given to CUPE 5791 members(NON-RESEARCH). CUPE 5791 Job Family Operational Services Category Staff Number of Vacancies 1 Position Summary

Are you passionate about driving professional growth and development? Do you thrive in a dynamic, fast-paced environment? Join our team as a
**Program Assistant** in Career & Professional Development Non-Credit, where your organizational prowess and attention to detail will directly impact our diverse range of programs and clients. We are a vibrant, revenue-generating entity dedicated to enhancing career paths and professional skill sets through non-credit programs. As part of our team, you’ll play a pivotal role in supporting the administration, coordination, and success of our diverse array of programs.

As the Program Assistant, you essential to our operations, providing assistance and coordination to ensure the seamless operation of our programs. Reporting to the Manager Non-Credit, Career & Professional Development, you’ll be instrumental in liaising between our program staff, custom clients, instructors, and various service areas.

**What You’ll Do**:

- **Enrollment Management**: Collaborate closely with management to oversee course enrollments. Analyze trends, identify low or high enrollments, and recommend necessary actions such as course section cancellations or additions. Provide comprehensive enrollment reports to facilitate decision-making.
- **Instructor Support**: Coordinate the timely uploading of instructor course materials onto the learning management system. Ensure the creation of course shells and the dissemination of necessary information. Provide logístical support by sending reminders and Zoom host login details for remote courses.
- **Client Engagement**: Serve as a liaison with custom clients, confirming and verifying student attendance, ensuring a seamless experience throughout their engagement with our programs.
- **Logistical Coordination**: Manage catering arrangements for face-to-face courses, ensuring adherence to dietary restrictions. Conduct quality assurance checks on the day of the course to guarantee a smooth catering experience.
- **Evaluation and Feedback Management**: Review and distribute completed instructor evaluations, addressing feedback that may require performance management or improvements in course content. Collaborate with the Manager on necessary interventions.
- **Resource Management**: Coordinate textbook orders with Central Business Services, process travel or expense claims for instructors, and support the procurement of program supplies. Assist in packaging supplies for various courses and events, including printing custom professional certificates and coordinating FOBs issuance for instructors.
- **Support Marketing Efforts**: Contribute to marketing initiatives, including mail-outs, database updates, and webinar assistance.
- **Event Coordination**: Assist in event setup/cleanup, ensuring successful face-to-face courses and events.
- **Plus More**: Be ready to take on additional related tasks as assigned - your role is essential to our success

**Why Join Us?**
At the University of Regina, we’re more than just a campus - we’re a community Join our team and enjoy:

- **Meaningful Impact**:Your work directly contributes to creating a better environment for students, faculty, and staff.
- **Professional Growth**: We support your development, offering opportunities for advancement and learning.
- **Work-Life Balance**:We value your well-being and know your personal life is most important
- **Competitive Compensation**: We offer competitive compensation package and benefits to reward your talent. A few of the these benefits include a market supplement, Health/Dental/Vision Benefits, Flexible spending account, Defined Benefit Pension Plan, and much more

Position Requirements

**What You’ll Bring to the Position**:

- Grade 12 supplemented by the successful completion of a recognized business certificate or diploma
- Minimum of five years’ progressively responsible experience preferably in a university environment.
- An equivalent combination of education, training, and experience may be considered.

**Skills That will Ensure You Succeed in this Role**:

- Demonstrated knowledge of and skill in the use of Microsoft Office (Word, Excel, Access, and Outlook-GroupWise), complex databases such as Banner.
- Experience in records management and tracking of information.
- Demonstrated ability to deliver excellent customer service.
- Ability to create, compose, and edit written materials.
- Ability to communicate effectively, both verbally and in writing.
- Ability to understand and execute oral and written instructions.
- Ability to work independently with mínimal supervision.
- Skill in the use of basic office equipment.
- Knowledge of University polici

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