Event Manager

2 weeks ago

Victoria, Canada Inn at Laurel Point Full time

**Summary of Position**:
The Event Manager is responsible for leading the event department and has a mandate to drive revenue in both food and beverage and ancillary revenue sources.

This position is responsible for servicing conferences, events and implementing strategies, policies and procedures to improve all services provided in the event department both externally to our guests and internally to our colleagues.

**Responsibilities**:

- Participate in the development of organizational objectives and strategic planning in relation to trends in the market place
- Responsible for the daily operation of the event department and for the supervision of the leaders within this department
- Develop an enthusiastic and guest driven team through training and support, enabling the event team to deliver the highest level of service
- Maintain all departmental policies and procedures, ensure the team is trained and held accountable to all standards
- Work closely with the Director of Sales & Marketing, Executive Chef, and the Event Operations Department to ensure clear lines of communications between each department
- Enhance service standards, selling techniques and product knowledge to consistently raise the bar to ensure client satisfaction
- Creation and maintenance of reporting including banquet revenue forecasting, annual budgets, activity reporting, trace procedures etc.
- Ensure all colleague appraisals and coaching is done in a professional, positive and timely manner to fully support the team and uphold Inn at Laurel Point human resources initiatives
- Maintain a constructive and positive relationship with all departments
- Review all definite sales bookings and assign them among the Events team
- Develop new product offerings with a goal to increase the number and quality of offerings available to meeting planners, conference and social events
- Develop and implement function space yield management guidelines. Review daily to ensure space is being maximized for occupancy and profitability at all times
- Ensure the integrity of OPERA and spearhead any issues with the system with OPERA directly. Participate in training and development within the system
- Responsible for the sales, coordination and servicing of both key account/high profile functions and group bookings
- Responsible for event related information from booking to execution and dissemination of same information to all departments in a professional and timely manner.
- Ensure that all accounting procedures are followed including deposits, appropriate credit and pre-payment
- Maximize revenues though effective upselling
- Coordinate clients’ needs with suppliers and vendors to supply rental items, audio visual equipment, décor & themed items, and other needs as identified by the client
- Lead/attend pre-convention meetings, revenue management meetings, F&B meetings, conference and sales department meetings where ever necessary
- Other duties, projects, and initiatives as assigned by the Director of Sales & Marketing

**Qualifications**:

- Proven track record as “Team Leader”, someone who can motivate, lead, coach and develop a team
- Hospitality Management Degree or Business Degree equivalent an asset
- Certified Meeting Professional (CMP) designation or certificate with other post-secondary degree/diploma an asset
- Minimum 2-5 years of related experience
- Must have a fundamental knowledge in Revenue Management as it relates to Catering and Sales
- Must be available outside of regular scheduled hours as required
- Strong critical thinking abilities
- Confident, well groomed, professional presentation and demeanor
- Superior interpersonal skills, and exceptional communication skills
- Ability to work under pressure, and meet deadlines
- Excellent planning and organizational skills
- Excellent time management and multitasking skills
- Proficiency in Microsoft Word, Excel, and OPERA
- Knowledge of Social Tables an asset
- Must be able to embrace the 4 core values of the Inn at Laurel Point: Excellence, Respect, Curiosity and Stewardship

**Reports To**: Director of Sales & Marketing

What’s in it for you?
- Competitive Wages
- A fun & friendly workplace culture that embraces diversity
- Cross-training opportunities to grow your skills
- Best staff meal in town and by the way, it’s free
- Complimentary parking on non-restricted days during the off-season
- Comprehensive benefits package
- Colleague of the month recognition program
- Summertime volleyball on Sticky Wicket rooftop, BBQs on our stunning Terrace patio, free themed year-end Gala to thank you
- Aura waterfront restaurant + patio staff discount - 50%
- Need a staycation? We’ve got you covered, after your 1-year work anniversary, enjoy a complimentary one night stay including breakfast for 2
- Friends & Family hotel discount (so you can show off your amazing workplace)
- Industry discounts
- Workshops
- Cross-training opportunities
- Skill and advancement training programs

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